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  • 31 May 2017
  • What Do You Think?

Can Amazon Do What Walmart Couldn’t, Stop the 'Wheel of Retailing'?

and mortar big box stores instead. Amazon, unburdened by such real estate, was easily able to mobilize Internet capabilities in order to capture a dominant share of a notoriously inefficient book retailing industry. It didn’t stop there.... View Details
Keywords: by James Heskett; Retail
  • 12 Nov 2021
  • News

Alumni Business Leaders on Confronting the Climate Change Challenge

process solutions has become clear. And it is driving new business creation, as well as traditional business adaptation, at far higher than previous rates. With the evolution of our great industrial and financial base, we may at last be... View Details
  • 08 Nov 2016
  • First Look

November 8, 2016

forthcoming European Competition Journal Android and Competition Law: Exploring and Assessing Google's Practices in Mobile By: Edelman, Benjamin, and Damien Geradin Abstract—Since its launch in 2007, Android has become the dominant View Details
Keywords: Sean Silverthorne
  • Research Summary

Overview

The overarching goal of my research is to produce works that are influential and informative to both academics and practitioners in the field of operations management. To accomplish this, I collaborate with industry partners who provide knowledge about their field,... View Details
  • 15 Jan 2013
  • First Look

First Look: January 15

circumscribe citizen-employees, and they engage in production and trade. But individual corporations are no longer adequate to serve as the primary unit of analysis. Over the years, systems of distributed innovation-so-called business ecosystems-have become... View Details
Keywords: Sean Silverthorne
  • Web

Harvard Business School

founded Biodrill Technical Solutions, a provider of sustainable energy-related products and services. Augustine has also served as CEO and president of Eltrex Industries at RCSB Financial Inc. since 1976. Augustine serves as director at... View Details
  • January 2024 (Revised January 2025)
  • Case

Huawei: Resilience amid Autarky and Adversity

By: William C. Kirby and Daniel Fu
In September 2023, Huawei made a dramatic return to the global smartphone space with the launch of its Mate 60 Pro smartphone, equipped with an indigenously designed, 7nm chip. This came despite a myriad of export controls and restrictions imposed against the company... View Details
Keywords: International Strategy; Semiconductors; Smartphone; Government And Politics; Government And Business; Digital Infrastructure; 5G; Political Risk; Business and Government Relations; Global Strategy; Multinational Firms and Management; Governing Rules, Regulations, and Reforms; AI and Machine Learning; Mobile and Wireless Technology; Leadership; Retirement; Corporate Strategy; Technology Industry; China; United States; Europe; Asia; Middle East
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  • 18 Jul 2011
  • Research & Ideas

Looking in the Mirror: Questions Every Leader Must Ask

questions that will help them regroup, mobilize their team, formulate a plan of action, and move forward." In his new book, What to Ask the Person in the Mirror, Kaplan argues against the notion that great leadership is about having... View Details
Keywords: by Carmen Nobel
  • 10 May 2020
  • Blog Post

Let’s Hear it For the Moms – The Incredible Balancing Act of Student Mothers

insurance industry Proudest Accomplishment: Being the mother of Elisa and the wife of Andrés  Summer Internship: Boston Consulting Group (BCG) - Boston Office How do you do it? I have a great partner (Andy), I’m positive and enjoy the... View Details
  • March 2016 (Revised May 2018)
  • Case

ASOS PLC

By: John R. Wells and Gabriel Ellsworth
Launched in 2000, ASOS was one of the world’s largest online fashion specialists in 2018. Focusing on young consumers aged 16–25 years, the company offered over 85,000 items on its websites, many times more than the largest fashion stores, and added several thousand... View Details
Keywords: ASOS; AsSeenOnScreen; Online Fashion; Online Apparel; Nick Beighton; Nick Robertson; E-commerce; E-Commerce Strategy; Online Retail; Multichannel Retailing; Omnichannel; Social Media; Marketplaces; Shipping; Advertising; Digital Marketing; Business Growth and Maturation; Business Model; Business Startups; For-Profit Firms; Customer Focus and Relationships; Age; Gender; Currency Exchange Rate; Profit; Revenue; Geography; Geographic Scope; Global Range; Global Strategy; Globalized Firms and Management; Globalized Markets and Industries; Business History; Selection and Staffing; Journals and Magazines; Human Capital; Business or Company Management; Crisis Management; Goals and Objectives; Growth and Development; Growth and Development Strategy; Growth Management; Management Succession; Brands and Branding; Marketing Channels; Marketing Communications; Marketing Strategy; Product Positioning; Social Marketing; Media; Distribution; Distribution Channels; Order Taking and Fulfillment; Infrastructure; Logistics; Public Ownership; Problems and Challenges; Strategy; Adaptation; Business Strategy; Competition; Competitive Strategy; Corporate Strategy; Expansion; Vertical Integration; Segmentation; Internet and the Web; Mobile and Wireless Technology; Apparel and Accessories Industry; Apparel and Accessories Industry; Apparel and Accessories Industry; United Kingdom; England; London
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  • 07 Apr 2020
  • Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

have with their consumers which may be leveraged to mobilize action. In fact, 63 percent of those surveyed believe that their country will not make it through the COVID-19 crisis without brands playing a critical role in addressing... View Details
Keywords: by Jill Avery and Richard Edelman
  • 15 Nov 2011
  • First Look

First Look: November 15

billion additional urban dwellers. Second, shared resources like clean water, clean air, energy, and places to put solid waste are already scarce and constrained. Urbanization will only exacerbate these pressures. Third, almost no local or national government can View Details
Keywords: Sean Silverthorne
  • September 2020
  • Case

Uber at a Crossroads (2017)

By: Ramon Casadesus-Masanell and Karen Elterman
This case describes the history of Uber, its business model—including the ways it differed from that of the traditional taxi industry—and its competition with Lyft. The case is set in 2017, a year in which Uber was plagued by even more scandals than usual, though its... View Details
Keywords: Business Startups; Business Model; Customer Satisfaction; Fairness; Values and Beliefs; Price; Profit; Revenue; Investment; Government Legislation; Business History; Compensation and Benefits; Resignation and Termination; Employment; Wages; Lawfulness; Leadership Style; Leading Change; Management Style; Market Entry and Exit; Digital Platforms; Product Design; Organizational Culture; Problems and Challenges; Attitudes; Strategy; Competitive Strategy; Expansion; Transportation Networks; Mobile and Wireless Technology; Valuation; Transportation Industry; Technology Industry; United States
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  • 15 Oct 2014
  • Research & Ideas

Apple Pay’s Technology Adoption Problem

up with a new platform and trying to become the new dominant design." Other companies that have attempted mobile payments have run into similar problems. Google Wallet was limited by its compatibility with different types of View Details
Keywords: by Dina Gerdeman; Technology; Retail
  • 26 Jul 2016
  • Research & Ideas

Where will Pokémon Go with Your Personal Information?

all time. Data analytics firm Similar Web reported that in its first week alone, the app had been installed on nearly 11 percent of all Android phones in the United States, and surpassed Twitter’s daily usage shortly thereafter. Pokémon... View Details
Keywords: Re: Willy C. Shih; Video Game; Entertainment & Recreation
  • Web

SMS Terms - HBS Online

your use of the Services is at all times subject to the Harvard Business School Online Terms of Use Terms of Use which incorporate these SMS Terms. If you elect to receive Messages, we will send you recurring Messages to the mobile number... View Details
  • 30 Jun 2014
  • Blog Post

Cambridge to Nairobi

“activist mapping”—a combination of citizen journalism and geospatial information—to allow citizens to submit reports using their mobile phones or the internet to create a map-based account of events. Among... View Details
Keywords: Entrepreneurship; Nonprofit / Government; Technology
  • 01 Jun 2014
  • News

FIELD 2 in Accra

respondents said they viewed online content on multiple devices. "Research indicates that smart phones and mobiles are where it's at in emerging markets," says Leach. "But we found that many people still use... View Details
Keywords: FIELD program; Colleges, Universities, and Professional Schools; Educational Services; Information
  • Web

Once in a Lifetime Opportunities | Social Enterprise | Harvard Business School

assessors to conduct face-to-face interviews with low-income customers living in rural, hard-to-reach areas. “Today, we can use mobile technology to conduct short phone interviews or SMS (texting) surveys.”... View Details
  • 01 Mar 2010
  • News

Noted & Quoted

computing and mobility. That has the potential to change the economics of the Internet business and to redistribute profits yet again.” — HBS professor David Yoffie talking about the potential economic effects of people increasingly relying on View Details
Keywords: Educational Services; Information