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  • March 2023 (Revised June 2023)
  • Teaching Note

Ransomware Attack at Springhill Medical Center

By: Suraj Srinivasan and Li-Kuan (Jason) Ni
Teaching Note for HBS Case No. 123-065. In July, 2019, Springhill Medical Center (“SMC”) in Mobile, Alabama fell prey to a malicious ransomware attack that crippled the hospital’s internal network systems and public-facing web page. While the hospital rushed to... View Details
Keywords: Disruption; Communication; Communication Strategy; Decision Making; Decision Choices and Conditions; Judgments; Corporate Accountability; Corporate Disclosure; Corporate Governance; Governance Controls; Policy; Employees; News; Cybersecurity; Digital Strategy; Information Infrastructure; Information Management; Internet and the Web; Crisis Management; Business or Company Management; Resource Allocation; Risk Management; Negotiation Tactics; Failure; Business and Stakeholder Relations; Attitudes; Behavior; Perception; Reputation; Trust; Public Opinion; Social Issues; Health Industry; Alabama; United States
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  • 29 Mar 2016
  • First Look

March 29, 2016

how SAP is also using the program to rethink and re-engineer its Human Resource Management policies and processes to make them more inclusive and effective. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/616042-PDF-ENG... View Details
Keywords: Sean Silverthorne
  • 22 Apr 2014
  • First Look

First Look: April 22

Experimental Psychology: General The (Perceived) Meaning of Spontaneous Thoughts By: Morewedge, Carey K., Colleen E. Giblin, and Michael I. Norton Abstract—Much human thought arises unbidden, spontaneously intruding upon consciousness.... View Details
Keywords: Sean Silverthorne
  • 17 Sep 2013
  • First Look

First Look: September 17

http://www.people.hbs.edu/shanson/shortint_text_20130814_FINAL.pdf September 2013 Organizational Behavior and Human Decision Processes Cheating More for Less: Upward Social Comparisons Motivate the Poorly Compensated to Cheat By: John,... View Details
Keywords: Sean Silverthorne
  • 26 Jul 2006
  • Research & Ideas

The Strategic Way to Go to Market

complement to carry certain aspects of the selling job that were very expensive to deliver in the past. After a direct sales pitch, much follow-on work can now be more efficiently and effectively done through the Internet. More information can be delivered on the... View Details
Keywords: by Sean Silverthorne
  • 06 Nov 2012
  • First Look

First Look: November 6

failure and success and from the experiences of others. For our empirical analyses, we use ten years of data from 71 cardiothoracic surgeons who completed over 6,500 procedures using a new technology for cardiac surgery. We find that... View Details
Keywords: Sean Silverthorne
  • 21 Jun 2011
  • First Look

First Look: June 21

human creativity and ingenuity always find a way around any new rules, as it did in this last crisis? And finally, how can—in practical terms—we get rid of the "too big to fails," without increasing state intervention further?... View Details
Keywords: Sean Silverthorne
  • 12 Sep 2005
  • Research & Ideas

The Broadband Explosion: Thinking About a Truly Interactive World

co-chaired the conference and co-edited the book, with the idea of capturing as much as possible of the excellent thinking that came out during this event. By "broadband explosion" we mean the coming together of real-time communication and rich media View Details
Keywords: by Sara Grant; Technology; Technology; Technology
  • 30 Apr 2019
  • First Look

New Research and Ideas, April 30, 2019

2019 HarperBusiness The Business of Platforms: Strategy in the Age of Digital Competition, Innovation, and Power By: Cusumano, Michael A., Annabelle Gawer, and David B. Yoffie Abstract—The Business of Platforms explores the strategic, economic, and View Details
Keywords: Dina Gerdeman
  • 20 Nov 2012
  • First Look

First Look: November 20

levers differently, which partly explains the variation in Walmart's performance throughout the years. Under Sam Walton, the company's performance improved due mainly to the adoption of new technologies as well as low prices obtained from... View Details
Keywords: Sean Silverthorne
  • 08 May 2020
  • In Practice

Nonprofits Hurt by COVID-19 Must Hoard Cash to Hold On

community support. John J-H Kim: Rip up old plans and look ahead   Nonprofit leaders should focus on new ways of delivering and meeting their core mission. A common mistake that all leaders make during a crisis is to make slow decisions. It is View Details
Keywords: by Danielle Kost
  • 15 Mar 2011
  • First Look

First Look: March 15

the natural environment while creating urban living capacity by combining low carbon and resource-efficient development with the use of information and communication technologies (ICT) to better manage complex urban systems. Download the... View Details
Keywords: Sean Silverthorne
  • 16 Mar 2010
  • First Look

First Look: March 16

Managing such a firm in the era of globalization posed enormous challenges. The book covers the company's strategies and provides compelling evidence of its decision making, marketing, brand management, innovation, acquisition strategies, corporate culture, and View Details
Keywords: Martha Lagace
  • 03 Sep 2024
  • Research & Ideas

Is It Even Possible to Dam the Flow of Misleading Content Online?

are subject to human error and bias. Recognizing these limits, the authors focus most of their attention on “opaque” policies, where the precise mechanisms and processes of content moderation are not fully transparent to users. Two types... View Details
Keywords: by Jay Fitzgerald; Information Technology; Information Technology
  • 20 Feb 2018
  • First Look

First Look at New Research and Ideas, February 20, 2018

systems were in need of an update, and since GLBG last made heavy IT investments in the late 1990s, the technology had changed considerably. GLBG sought Rechtin’s advice on whether or not it should build a new data center, pursue a... View Details
Keywords: Sean Silverthorne
  • 28 Apr 2009
  • First Look

First Look: April 28, 2009

Hewlett-Packard Company's Personal Systems Group (PSG), gathered his thoughts before a meeting with his top executives and managers for product design and marketing. On the agenda was a discussion of strategic next steps for the group. Hewlett-Packard (HP), a View Details
Keywords: Martha Lagace
  • 28 Oct 2014
  • First Look

First Look: October 28

"food deserts"-areas with limited access to affordable and nutritious food. In pursuit of these initiatives, the company's rapid entry into a heterogeneous set of new markets necessitated a reexamination of its store format, target customer base, and approach... View Details
Keywords: Carmen Nobel
  • 02 Sep 2014
  • First Look

First Look: September 2

thought that their technical knowledge of best manufacturing practices (to take one example) was sufficiently developed that processes simply needed to be tweaked to fit local conditions. More often, it turns out, they have to be reworked quite radically-not because... View Details
Keywords: Sean Silverthorne
  • 03 Feb 2009
  • First Look

First Look: February 3, 2009

private assets, and personal saving, represent exercises in linguistics, not economics. Technological Innovation and Organizations Authors: Josh Lerner and Pierre Azoulay Publication: In Handbook of Organizational Economics, edited by... View Details
Keywords: Martha Lagace
  • 12 Sep 2006
  • First Look

First Look: September 12, 2006

human capital are also important for the effect of FDI on economic growth. Download working paper: http://www.hbs.edu/research/pdf/07-013.pdf Architectural Innovation and Dynamic Competition: The Smaller "Footprint" Strategy... View Details
Keywords: Sean Silverthorne

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