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  • All HBS Web  (1,636)
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Show Results For

  • All HBS Web  (1,636)
    • People  (3)
    • News  (483)
    • Research  (849)
    • Events  (9)
    • Multimedia  (22)
  • Faculty Publications  (556)
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  • 26 Apr 2016
  • First Look

April 26

do. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/316042-PDF-ENG Harvard Business School Case 315-006 La Ribera Health Department La Ribera was a privately managed, publicly funded health department in the Valencia region of Spain. The model began in... View Details
Keywords: Sean Silverthorne
  • 07 Aug 2009
  • What Do You Think?

Why Can’t Americans Get Health Care Right?

care providers such as doctors and hospitals placing profits before client needs (David Stahl, John Van Slyke, Roger Chen, Jan Fersing, Hugh Quick, among others); the agency problem separating payers such as individuals, businesses, and... View Details
Keywords: by Jim Heskett; Health
  • 27 May 2020
  • Research & Ideas

What South Korea Teaches the World About Fighting COVID

whereas South Korea has 216 cases per million. "South Korea created a vast number of testing sites, which included not only big hospitals but local clinics and public health care facilities." What South Korea teaches us is that proactive... View Details
Keywords: by Doug J. Chung; Health
  • 19 Jun 2018
  • First Look

New Research and Ideas, June 19, 2018

Hospitals Cleveland Medical Center: Managing Capacity in Neurology In December 2014, Dr. Anthony Furlan, chair of the Department of Neurology at University Hospitals Cleveland Medical Center (UH), faced a... View Details
Keywords: Dina Gerdeman
  • 11 Jul 2017
  • First Look

First Look at New Ideas and Research, July 11

we theorize and then test that under conditions of increased workload, individuals may choose to complete easier tasks in order to manage their workload. We label this behavior Task Completion Bias (TCB). Using two years of data from a View Details
Keywords: Sean Silverthorne
  • 21 Aug 2018
  • First Look

New Research and Ideas, August 21, 2018

underlying reasons for their limited success. Our analysis of American Hospital Association (AHA) data on hospital-based ACOs found that many organizations do not have the capability to track and share performance metrics, including... View Details
Keywords: Dina Gerdeman
  • 27 Sep 2016
  • First Look

September 27, 2016

concentration in the origins of invention. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=51660 Cohort Turnover and Operational Performance: The July Phenomenon in Teaching Hospitals By: Song, Hummy, Robert S.... View Details
Keywords: Sean Silverthorne
  • 25 May 2016
  • Research & Ideas

How Consumers and Businesses are Reshaping Public Health

recognize that patients know themselves better than anyone and therefore value their insights. Of course, not everyone is interested in or capable of engaging in the management of his or her own health. Some are fatalistic; others avoid doctors and View Details
Keywords: by John A. Quelch; Health
  • 25 Oct 2016
  • First Look

October 25, 2016

high-volume U.S. hospitals for delivering a primary total knee arthroplasty without major complicating conditions. Hospital and physician personnel costs were calculated using time-driven activity-based... View Details
Keywords: Sean Silverthorne
  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

relatively high return (for the industry) to employees and investors. This “trifecta,” which occurs as a result of outstanding service design and delivery, can be found in only a few very special organizations such as Apollo Hospitals in... View Details
Keywords: by Jim Aisner; Retail
  • 06 Nov 2012
  • First Look

First Look: November 6

organizations in 20 countries, they and their interview team assessed how well manufacturers, schools, and hospitals adhere to three management basics: targets, incentives, and monitoring. They found that huge numbers of companies follow... View Details
Keywords: Sean Silverthorne
  • 30 Dec 2013
  • Research & Ideas

Most Popular Articles of 2013

Advertising Authors Pavel Kireyev, Koen Pauwels, and Sunil Gupta find that popular Web metrics do not adequately capture consumer behavior online and lead marketers to create less effective marketing budgets. Organizational Factors that Contribute to Operational... View Details
Keywords: by Staff
  • 15 Aug 2005
  • HBS Case

Classic Cases Live On at HBS

dollars for that?' They come to grips with the idea that physical appearance plays a part in how you price a car, but with an industrial product, it's all about the value you create."   Hernias R Us Case: Shouldice Hospital Limited... View Details
Keywords: by Garry Emmons
  • 17 May 2011
  • First Look

First Look: May 17

111-012 This case describes the operating model and philosophy of this high-end set of global properties. Aman relies on employees taking considerable initiative to deliver the highest quality personalized service in the hospitality... View Details
Keywords: Sean Silverthorne
  • 29 May 2001
  • Research & Ideas

How Technological Disruption Changes Everything

serve. Why are more and more beds in hospitals vacant? With improving technology, complex work done only at hospitals can now be accomplished at stand-alone sub-system centers, out-patient and in-office... View Details
Keywords: by Sean Silverthorne; Health
  • 15 Apr 2008
  • First Look

First Look: April 15, 2008

and Efficiency of Hospital Work Systems Authors:Anita L. Tucker, Sara J. Singer, Jennifer E. Hayes, and Alyson Falwell Publication:Health Services Research (forthcoming) Abstract To link safety-related concerns raised by frontline staff... View Details
Keywords: Martha Lagace
  • 02 Dec 2019
  • What Do You Think?

How Does a Company like Boeing Respond to Intense Competitive Pressure?

operating or engineering jobs (“who don’t understand the big picture,” according to those at headquarters); between officers and enlisted personnel in the military; between doctors and hospital administrators; and between faculty and... View Details
Keywords: by James Heskett; Air Transportation
  • 10 Jun 2008
  • First Look

First Look: June 10, 2008

University of Texas MD Anderson Cancer Center was an internationally leading institution for cancer care, education, and research. Since 1996, it had successfully reorganized itself from a cancer hospital that was physically organized... View Details
Keywords: Martha Lagace
  • 20 Jan 2015
  • First Look

First Look: January 20

access to unprofitable services. Using data from hospitals, we examine mispricing via "upcoding," which involves misclassifying ailment severity. Archival analysis indicates less stringent regulatory enforcement of upcoding for beneficent nonprofit hospitals,... View Details
Keywords: Sean Silverthorne
  • 27 Jan 2009
  • First Look

First Look: January 27, 2009

b01/en/common/item_detail.jhtml?id=509032 Offering the Right Service in the Right Place: Growing Orthopedics at the Brigham and Women's/Faulkner (BW/F) Hospitals Harvard Business School Case 108-016 After the merger of two local... View Details
Keywords: Martha Lagace
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