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  • August 2000 (Revised August 2018)
  • Case

The Atchison Corporation (A)

By: Joseph L. Bower
A new general manager uses a profit-center-based system to shake up an old line company. He then faces the task of placating a board member upset by the human consequences. A rewritten version of an earlier case. View Details
Keywords: Transformation; Profit; Human Resources; Change Management; Management Analysis, Tools, and Techniques; Organizational Design
Related
  • 09 Apr 2014
  • News

Power suits

    Nitin Nohria

    Nitin Nohria served as the tenth dean of Harvard Business School from 2010-2020. He previously served as co-chair of the Leadership Initiative, Senior Associate Dean of Faculty Development, and Head of the Organizational Behavior unit.

    As Dean, building on... View Details

    Keywords: management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting

      Ray A. Goldberg

      A native of North Dakota, Dr. Goldberg received his A.B. from Harvard University in 1948, his MBA from the Harvard Graduate School of Business Administration in 1950 and his Ph.D. in Agricultural Economics from the University of Minnesota in 1952.

      ... View Details

      Keywords: agribusiness; agriculture; fast food; food; food processing; forest products; grocery; high technology; information; restaurant; retailing; soft drink; textiles; tobacco; transportation; wholesale; wine
      • August 2012
      • Supplement

      William Jeffrey: Departing Bay Colony (C)

      By: Lena G. Goldberg
      The decision-making process, policies and procedures, and legal obligations of the Board, the company's inside counsel and the company's outside counsel are explored in connection with on-boarding, investigating alleged misconduct of, and terminating a company's CEO,... View Details
      Keywords: Leadership And Managing People; Employment Law; Corporate Governance; Governing and Advisory Boards; Resignation and Termination; Governance Compliance; Leadership; Insurance Industry; Financial Services Industry; United States
      Related
      • 19 Aug 2020
      • News

      Krispy Kreme: Top-Line Up Double Digits Thru Pandemic (Podcast)

        Ashish Nanda

        Ashish Nanda is Senior Lecturer and C. Roland Christensen Distinguished Management Educator at Harvard Business School. From 2018 to 2021, he was course head for the MBA Required Curriculum course in Strategy. Beginning in 2022, he is teaching an MBA Elective... View Details

        Keywords: asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management; asset management

          Working Conditions in Supply Chains microsite

          This microsite is a new resource for managers of global supply chains, including brands who want to source products from suppliers that avoid problematic working conditions, auditors who assess factory working conditions, and NGOs focused on this area. The site... View Details

          • October 2023
          • Case

          Making Progress at Progress Software (A)

          By: Katherine Coffman, Hannah Riley Bowles and Alexis Lefort
          In this case, the Human Capital team at Progress Software has identified that some employees have a hard time understanding how to advance within Progress. This realization leads the team to develop several major people-process innovations: the introduction of... View Details
          Keywords: Leading Change; Organizational Culture; Performance Evaluation; Prejudice and Bias; Personal Development and Career; Human Capital; Employee Relationship Management; Technology Industry; Bulgaria
          Related
          • March 2016
          • Supplement

          Trouble at Tessei

          By: Ethan Bernstein and Ryan W. Buell
          In 2005, Teruo Yabe is asked to revive Tessei, the 669-person JR-East subsidiary responsible for cleaning its Shinkansen ("bullet") trains. Operational mistakes, customer complaints, safety issues, and employee turnover are at or near all-time highs, even as the... View Details
          Keywords: Service Management; Employee Engagement; Employee Motivation; Leadership And Managing People; Quality Improvement; Efficiency; Japan; Operational Transparency; Employee Coordination; Transparency; Leadership; Service Delivery; Service Operations; Employees; Quality; Transportation Industry; Japan
          Related
          • 13 Dec 2015
          • News

          How to deal with the ‘toxic’ workers who harm a business

          • 2009
          • Book

          High Commitment, High Performance: How to Build a Resilient Organization for Sustained Advantage

          By: Michael Beer
          Integrating knowledge from strategic management, performance management, and organization design, strategic human resource expert and Harvard Business School Professor Michael Beer outlines what the high-commitment, high-performance organization looks like and provides... View Details
          Keywords: Human Resources; Leadership; Management; Goals and Objectives; Organizational Culture; Organizational Design; Organizational Structure; Performance; Practice; Business Strategy; System
          Related

            Ethan S. Bernstein

            Ethan Bernstein (@ethanbernstein) is an associate professor in the Organizational Behavior unit at Harvard Business School. He has spent his career researching novel talent management practices and their effect on employee behavior, collaboration, and performance.... View Details

            • 16 Aug 2016
            • First Look

            August 16, 2016

            these streams and offers human resource management researchers and professionals insights and approaches for helping diverse teams tackle complex problems. Download working... View Details
            Keywords: Sean Silverthorne
            • Article

            Risk Management—The Revealing Hand

            By: Robert S. Kaplan and Anette Mikes
            Many believe that the recent emphasis on enterprise risk management function is misguided, especially after the failure of sophisticated quantitative risk models during the global financial crisis. The concern is that top-down risk management will inhibit innovation... View Details
            Keywords: Risk Management
            Related
            • February 2008 (Revised May 2008)
            • Case

            Lincoln Financial Group (A)

            Lincoln Financial Group (LFG) reorganizes its business in order to improve customer intimacy. However, to implement the strategy, they need to effect significant changes in the skills of their salespeople. This case series straddles human resource management, corporate... View Details
            Keywords: Competency and Skills; Customer Relationship Management; Training; Selection and Staffing; Organizational Change and Adaptation; Performance Evaluation; Sales; Corporate Strategy
            Related
            • May 2013
            • Supplement

            Paul Thomson: Walker Insurance

            This is the Spreadsheet Supplement for Walker Insurance: Paul Thomson (HBS Case 813057). Includes Exhibit 1a, Exhibit 1b, Exhibit 2, Exhibit 4, Exhibit 5, Exhibit 6, and Exhibit 7. View Details
            Keywords: Entrepreneurial Organizations; Entrepreneurs; Entrepreneurship; Search; Search Funds; Sales Force Management; Sales; Sales Channels; Insurance And Reinsurance; Insurance Companies; Acquisitions; Hiring; Service Management; Service; Insurance; Salesforce Management; Selection and Staffing; Insurance Industry; United States
            Related
            • March 2019
            • Teaching Note

            Zespri Grows

            By: David E. Bell and John Masko
            Teaching Note for HBS No. 519-047. View Details
            Keywords: Agribusiness; Kiwi; Kiwifruit; Agriculture; Global Supply Chain; Branding; Produce; Coordinated Industry Structure; Industry Coordination; Countercyclical Supply; New Product Development; Product Strategy; Differentiation; Food; Quality; Trade; Brands and Branding; Marketing; Strategy; Global Strategy; Change Management; Organizational Change and Adaptation; Globalization; Globalized Firms and Management; Competitive Strategy; Resource Allocation; Product Development; New Zealand
            Related

              Jon M. Jachimowicz

              Jon M. Jachimowicz is an Assistant Professor of Business Administration in the Organizational Behavior Unit at Harvard Business School, where he teaches the Leadership and Organizational Behavior course (LEAD) in the Required Curriculum. He studies... View Details

              • 09 Feb 2019
              • News

              Trump's war on immigration is sacrificing his best weapon against China