Experience Goods - Publications - Faculty & Research

21 Sep 2021
Office Hours

Readers Ask: How Can I Gain Power and Influence?

most widespread is that power is dirty. But power isn’t intrinsically good or bad; the dirtiness is not in power itself, but in us. It is up to every one of us how to acquire power and for what purposes we want to use it. What was your... View Details

Keywords: by Kristen Senz

04 Feb 2002
Research & Ideas

How a Juicy Brand Came Back to Life

Even now, mere mention of Quaker Oats' acquisition of Snapple causes veteran dealmakers to shudder. For good reason. In 1993, Quaker paid $1.7 billion for the Snapple brand, outbidding Coca-Cola, among other interested parties. In 1997,... View Details

Keywords: by John Deighton; Food & Beverage

Web

Globalization - Faculty & Research

share of a country’s trade in institutionally intensive, cultural, and consumer goods, as well as in goods that involve more face-to-face interactions and entail higher levels of bilateral trust. These patterns are consistent with... View Details

Web

Harvard Environmental Centers - Business & Environment

MBA Experience Harvard Environmental Centers 16ms The Salata Institute for Climate and Sustainability at Harvard University The Salata Institute for Climate and Sustainability serves as a fulcrum for collaboration across Harvard’s many... View Details

12 Dec 2017
First Look

New Research and Ideas, December 12, 2017

key themes and related topics determined by the Journal of Service Management (JOSM) Service Operations Expert Research Panel. By offering a good number of such research questions, this article provides a broad range of ideas to spur... View Details

Keywords: Sean Silverthorne

30 Apr 2020
Book

Fighting Climate Change Requires a New Capitalism

Rebecca Henderson spent her young adult years living two lives. At work, she preached the risks of resisting change to MBA students at the Massachusetts Institute of Technology, drawing on lessons she learned while watching factories close as a management consultant.... View Details

Keywords: by Danielle Kost; Energy

10 Feb 2023
Research & Ideas

COVID-19 Lessons: Social Media Can Nudge More People to Get Vaccinated

vaccination rates, the campaigns led to an estimated 7 million additional people getting vaccinated. These results also point to the potential for broader use of social media platforms to promote other public health goals. Tech platforms for the social View Details

Keywords: by Scott Van Voorhis; Health; Technology

06 Oct 2003
Research & Ideas

The Problem with Hedge Funds

During the Internet and telecom bubble, investors placed money in mutual funds, believing it was being managed carefully, only to discover that it was placed in dot-com and telecom stocks. When the bubble burst, the money was mostly lost. Disenchanted with many mutual... View Details

Keywords: by D. Quinn Mills

21 May 2013
First Look

First Look: May 21

rather than on oneself. In Experiment 1, we show that prosocial bonuses in the form of donations to charity lead to happier and more satisfied employees at an Australian bank. In Experiment 2, we show that... View Details

Keywords: Sean Silverthorne

10 Oct 2023
Blog Post

Policy Drivers for Environmental Justice: What Businesses Need to Know

communities; better quality of life and good jobs. The Justice40 InitiativeDirects 40% of some federal investments to disadvantaged communities.[5] About $29 billion falls under this program.[6] Examples and Current Focus Areas Workforce:... View Details

Web

Balancing Work & Life - Alumni

careful preparation, good communication, and a focus on solutions that work for all parties. Finding a Therapist At various times in life it is not unusual to experience transitions that can cause stress and... View Details

01 Mar 2023
News

Toward a Life Well Lived

with an advisory group that included staff members from External Relations and Harvard Business Publishing. They all worked together to conceive the outline, materials, and questions that form the basis of the course. The considerations included, What does it mean to... View Details

Keywords: Jennifer Gillespie; Educational Support Services; Educational Services

05 Oct 2020
Book

Want to Be Happier? Make More Free Time

to some perfect ideal in our minds,” Whillans says. “We have to disconnect the experience from money, since that doesn’t adequately measure its value.” Use it or lose it Tending to our time takes careful thought and planning, since it’s... View Details

Keywords: by Dina Gerdeman

22 Aug 2022
Research & Ideas

Can Amazon Remake Health Care?

Investors and market watchers noted Amazon’s less-than-stellar forays into health care, while privacy advocates raised concerns about Amazon’s access to patient medical data. Still others have voiced hopes Amazon will bring much-needed efficiencies and improved... View Details

Keywords: by Christina Pazzanese, Harvard Gazette; Health

10 Mar 2021
Research & Ideas

Key to Doing Your Best at Work? Be Yourself

they are “a good fit.” But that approach does a disservice to both the employee and the business, Frei and Gino say. The pair recently taught a short, intensive course for MBA students, “Anatomy of a Badass,” about learning to be... View Details

Keywords: by Christina Pazzanese, Harvard Gazette

11 Mar 2019
Research & Ideas

Branding Sells Cereal, Handbags, and Vacations. Can It Sell a Country?

nature. The resulting “100% Pure New Zealand” campaign—which targeted travelers in the United States, Germany, United Kingdom, Australia, and Singapore—helped boost tourist visits by 50 percent from 1999 to 2005. New Zealand couldn’t have achieved that success if it... View Details

Keywords: by Danielle Kost; Tourism

10 Feb 2016
Blog Post

Combining an Interest in Music and Business

mind. Nevertheless, already a year in the MBA program, I now realize that an MBA means lots of different things to different people and that it is my responsibility to make sure I tailor my experience to my own goals and passions. For the... View Details

Profile

Madison McIlwain

contributed to your understanding of business concepts, leadership, and/or problem solving? The kaleidoscope of experiences within my section has challenged me to ask “Why?” more. In cases where the protagonist is faced with a gray area... View Details

11 May 2016
Research & Ideas

Fix This! Why is it so Painful to Buy a New Car?

(Editor’s note: Fix This! is a series of occasional stories about industries that provide bad consumer experiences and how they can be fixed.) Consumers routinely list buying a car as the worst shopping View Details

Keywords: by Sean Silverthorne; Auto

Blog

Leading Successful Digital Transformation

efficiency of supply chains, and chat bots are used to cut the cost of call centers. While it is always good to reduce costs and improve efficiency, focusing solely on efficiency implicitly assumes that the current operations and business... View Details

Publications