Publications

April 1988 (Revised July 1989)
Case

Precista Tools AG (A)

A young woman manager in a Swiss family firm finds that her role as a managing director becomes bitterly unpleasant once her older brother decides to leave an engineering career and join the family business. That is what the father, who was head of the business had... View Details

Keywords: Leadership; Family Business; Family and Family Relationships; Gender Characteristics; Switzerland

14 Jan 2021
News

Intel’s ‘Chief Geek,’ Pat Gelsinger, Returns as CEO

October 2021 (Revised December 2021)
Case

Customer-Centric Design with Artificial Intelligence: Commonwealth Bank

By: Karim R. Lakhani, Yael Grushka-Cockayne, Jin Hyun Paik and Steven Randazzo

As Commonwealth Bank (CommBank) CEO Matt Comyn delivered the full financial year results in August 2021 over videoconference, it took less than two minutes for him to make his first mention of the organization's Customer Engagement Engine (CEE), the AI-driven customer... View Details

Keywords: Artificial Intelligence; Customer-centricity; Banks and Banking; Customer Focus and Relationships; Technological Innovation; Transformation; Organizational Change and Adaptation; Performance; AI and Machine Learning; Financial Services Industry; Australia

October 2015 (Revised May 2016)
Background Note

Leading and Managing Change (ABRIDGED)

By: Ryan Raffaelli

Managing change is consistently ranked as one of the most critical and difficult tasks that leaders face. This note outlines the key choices that leaders must make when engineering change. It is organized into four sections, offering guidance on how to 1) diagnose the... View Details

Keywords: Change Management

10 Jan 2019
News

Companies will perform better if employees are not cowed into silence

Web

Events - MBA

MBA Programs MS/MBA "Ask Me Anything" Hear directly from current MS/MBA Engineering Sciences and MS/MBA Biotechnology alumni and students regarding their experience. They will be prepared to answer all of your questions, so come ready... View Details

Suraj Srinivasan

Suraj Srinivasan is the Philip J. Stomberg Professor of Business Administration, a member of the Accounting and Management faculty unit, and chair of the View Details

Keywords: accounting industry; financial services

Web

Academic Programs | About

a collaboration between Harvard Business School, The Harvard John A. Paulson School of Engineering and Applied Sciences, and the Faculty of Arts and Sciences. Programs for Undergraduates Summer Venture in Management Program Program for... View Details

Gerald C. Chertavian

Gerald Chertavian is the Founder of Year Up, one of the nation’s largest and most effective youth workforce development programs. Chertavian was a successful technology entrepreneur and Wall Street banker, but it was through his many years as a Big Brother... View Details

27 Apr 2009
Research & Ideas

Building Businesses in Turbulent Times

exploiting innovation will serve as economic growth engines in the future—and will be the industry leaders of tomorrow. Q: Which industries offer the most opportunity? A: Over the long run, opportunity exists in every sector. In the short... View Details

Keywords: by Staff

Web

Curriculum - MBA

reproduction, including sex selection, savior siblings, and age restrictions in IVF; and genetic engineering in assisted reproduction. Ethics in Genomics This course offers an in-depth exploration of key ethical challenges and... View Details

Web

Entrepreneurship & Innovation - MBA

the MS/MBA: Engineering Sciences Degree Admissions Staff 22 NOV 2019 | MBA Admissions After demonstrating exceptional math and computer science talent at Duke University, and more than three years of service as an applied research... View Details

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Faculty & Advisors - MBA

Alzheimer's Disease, Amyotrophic Lateral Sclerosis, Ischemic Stroke, and Neuro-Oncology. A tech-bio company co-founded with Mayo Clinic, Ibis Therapeutics’ AI-driven Dynamic Fingerprint Platform engine enables the discovery of novel... View Details

Jan W. Rivkin

Jan W. Rivkin is a Professor in the Strategy Unit at Harvard Business School. In the past, he has served as Faculty Chair of the MBA Program, Senior Associate Dean for Research, and head of the Strategy Unit. His research, course development, and teaching focus on... View Details

Keywords: airline; computer; internet; music; transportation

November 2015
Article

Cannibalization and Option Value Effects of Secondary Markets: Evidence from the U.S. Concert Industry

By: Victor Manuel Bennett, Robert Seamans and Feng Zhu

We examine how reducing search frictions in secondary markets affects the value appropriated by firms in primary markets. We characterize two effects on primary market firms caused by intermediaries entering secondary markets: the "cannibalization" and "option value"... View Details

Keywords: Cannibalization Effect; Option Value Effect; Secondary Markets; Concert Industry; Craigslist; Competition; Distribution Channels; Entertainment and Recreation Industry

SSRN

Find at Harvard

August 2009 (Revised August 2010)
Case

Slanket: Responding to Snuggie's Market Entry

By: John A. Deighton and Leora Kornfeld

How does a pioneer in a new product category deal with the runaway success of a follower? Can search engine marketing and social media help? In 2008 Slanket CEO, Gary Clegg, found that his product, a blanket with sleeves, had been eclipsed by The Snuggie, another... View Details

Keywords: Digital Marketing; Brands and Branding; Product Launch; Market Entry and Exit; Social and Collaborative Networks; Internet and the Web

08 Nov 2018
HBS Seminar

Jun Li, University of Michigan Ross School of Business

December 2, 2021
Article

Former Best Buy CEO Hubert Joly: Empowering Workers to Create ‘Magic’

By: Hubert Joly and Adi Ignatius

Hubert Joly was behind an amazing turnaround at Best Buy. While everybody was saying he should lay people off to solve the company’s problems, Joly instead listened to the people working for him and found solutions that didn’t involve people losing their jobs.... View Details

Keywords: Purpose; Meaningful Work; Employee Empowerment; Mission and Purpose; Employees; Organizational Culture; Leadership