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  • 18 Aug 2017
  • News

Managing Climate Change: Lessons from the U.S. Navy

  • February 2014 (Revised January 2024)
  • Case

Go Mobile: Aligning District Managers and Store Teams

By: Tatiana Sandino
Indian cell phone retailer Go Mobile had implemented high-powered incentives to motivate its store employees to behave as owners and provide exceptional service. As the company scaled up, it faced multiple challenges in building a layer of district managers that were... View Details
Keywords: Employee Relationship Management; Mobile and Wireless Technology; Growth Management; Organizational Design; Salesforce Management; Motivation and Incentives; Management Practices and Processes; Telecommunications Industry; India
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  • 2007
  • Casebook

Managing School Districts for High Performance: Cases in Public Education Leadership

By: Stacey Childress, Richard F. Elmore, Allen S. Grossman and Susan Moore Johnson
Managing School Districts for High Performance brings together more than twenty case studies and other readings that offer a powerful and transformative approach to advancing and sustaining the work of school improvement. At the center of this work is the... View Details
Keywords: Management; Strategy; Leadership; Public Sector; Organizational Design; Education; Performance Improvement
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  • March 2021
  • Article

The Customer May Not Always Be Right: Customer Compatibility and Service Performance

By: Ryan W. Buell, Dennis Campbell and Frances X. Frei
This paper investigates the impact of customer compatibility – the degree of fit between the needs of customers and the capabilities of the operations serving them – on customer experiences and firm performance. We use a variance decomposition analysis to quantify the... View Details
Keywords: Customer Compatibility; Satisfaction; Profitability; Service Operations; Customer Relationship Management; Customer Satisfaction; Performance
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  • 24 Jan 2023
  • Research & Ideas

Passion at Work Is a Good Thing—But Only If Bosses Know How to Manage It

research sounds a cautionary note to hiring managers wooing employees with the passion pitch. Once they’re on board, conflicts may arise, for example, over how much time they must devote to a specific... View Details
Keywords: by Sean Silverthorne
  • July 2012 (Revised February 2017)
  • Teaching Note

Dovernet

By: Robert Simons and Natalie Kindred
This is the teaching note for Dovernet (HBS No. 112-061) View Details
Keywords: Execution; Management Control Systems; Performance Measurement; Performance Goals; Incentives; Strategy
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  • April–May 2012
  • Article

Resources or Power? Implications of Social Networks on Compensation and Firm Performance

By: Joanne Horton, Yuval Millo and George Serafeim
Using a sample of 4,278 listed UK firms, we construct a social network of directorship-interlocks that comprises 31,495 directors. We use social capital theory and techniques developed in social network analysis to measure a director's connectedness and investigate... View Details
Keywords: Power and Influence; Social and Collaborative Networks; Compensation and Benefits; Performance; Relationships; Resource Allocation; United Kingdom
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  • 05 Sep 2012
  • What Do You Think?

Will Business Management Save US Health Care?

Summing Up What Role Will Management Play in Saving US Health Care? The verdict is in, according to respondents of this month's column: Problems confronting health care in the US are much larger and broader than those that can be solved... View Details
Keywords: by Jim Heskett; Health
  • May 1997
  • Teaching Note

Managing Product Development: Matching Technology with Context, Instructor's Note

By: Marco Iansiti
This overview to Managing Product Development (MPD) both previews course material, cases, exercises, and lectures--and provides its conceptual and academic underpinnings. Additionally, this note links these materials to the activities students will be undertaking in... View Details
Keywords: Curriculum and Courses; Product Development; Knowledge Management; Performance; Projects; Management Practices and Processes; Opportunities; Strategy; Management Analysis, Tools, and Techniques
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  • 30 Jan 2012
  • Research & Ideas

Measuring the Efficacy of the World’s Managers

and incentives—whether organizations promoted and rewarded employees based on performance and tried to keep the best performers from quitting. To collect the data, the... View Details
Keywords: by Carmen Nobel
  • 2010
  • Book

The New Science of Retailing: How Analytics Are Transforming the Supply Chain and Improving Performance

By: Marshall Fisher and Ananth Raman
Retailers today are drowning in data but lacking in insight: They have huge volumes of information at their disposal. But they're unsure of how to sort through it and use it to make smart decisions. The result? They're struggling with profit-sapping supply chain... View Details
Keywords: Profit; Knowledge Use and Leverage; Logistics; Supply Chain Management; Mathematical Methods; Retail Industry
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  • October 1994
  • Case

Yokohama Corporation, Ltd. (B): Cost Management System

Illustrates the budget planning process at a Japanese firm. Also describes a highly traditional cost accounting system, and shows how variances are used for performance measurement. View Details
Keywords: Cost Accounting; Performance Evaluation; Budgets and Budgeting; Japan
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  • 20 Jan 2012
  • News

LRQA talks to world’s leading management systems expert

  • Teaching Interest

Turnarounds and Transformation (formerly Entrepreneurial Management in a Turnaround Environment)

By: Ranjay Gulati
The focus of this course is the leader as a strategist, architect, decision maker, and change agent in a turnaround or transformation environment. This course is intended for students pursuing a range of career options as business operators,... View Details
Keywords: MBA; Transformation
  • 27 Sep 2018
  • Research & Ideas

Religion in the Workplace: What Managers Need to Know

considered one of the last taboos,” says Senior Lecturer Derek van Bever. “Our students have been asking for it because they see very clearly that they will be in positions of global leadership where they will have to deal with it.” To fill that need, van Bever wrote... View Details
Keywords: by Dina Gerdeman; Food & Beverage; Apparel & Accessories
  • 23 May 2019
  • News

Wie Manager und Mitarbeiter in die Zukunft blicken

  • 05 Feb 2024
  • Research & Ideas

The Middle Manager of the Future: More Coaching, Less Commanding

middle manager in the literal middle, Zhang says. “Managers are facing competing pressures from both ends,” he explains. “They may not have absolute authority from workers from the bottom up, yet they’re still facing the View Details
Keywords: by Ben Rand
  • 28 Aug 2023
  • Research & Ideas

The Clock Is Ticking: 3 Ways to Manage Your Time Better

working from home brought greater flexibility, such arrangements often blurred personal and professional boundaries and created a never-ending day for some people. We asked three Harvard Business School faculty members to offer insights from research that can help... View Details
Keywords: by Kristen Senz
  • Web

Employee Welfare – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

part in affirming the role of the worker. To inspire company loyalty, discourage high employee turnover and unionization, and present a good face to the public, corporate managers began to focus on the... View Details
  • 13 Apr 2021
  • Book

How Inclusive Managers Create Glass-Shattering Organizations

Performance assessment. Educate managers about gender biases that can influence evaluation decisions. Assess the criteria managers use to rate performance, and eliminate... View Details
Keywords: by Kristen Senz