Design thinking - Publications - Faculty & Research

02 Mar 2016
What Do You Think?

Is Apple’s Real Privacy Challenge Technology Innovation Itself?

Silicon Valley deceiving itself in thinking that security and privacy in the use of its products can be preserved? Is Apple’s refusal to unlock the phone, as important as it is to its business future, anything more than an effort to delay... View Details

Keywords: by James Heskett; Technology

02 Jul 2024
Book

Five Essential Elements to Build the Capital You Need to Lead

come to the team with their own ingrained ideas about how the game should be played and what roles everyone ought to play. (With eleven-year-olds in particular, everyone thinks they should be the one to run the ball and score touchdowns!)... View Details

Keywords: by Dina Gerdeman

20 Dec 2016
First Look

December 20, 2016

performance metrics that can be used to run the business. This case gives students the opportunity to develop a framework for thinking about GoDaddy’s business and design performance metrics that measure the... View Details

Keywords: Carmen Nobel

08 Apr 2015
What Do You Think?

Are Technology Companies Ripe for Disruption?

trying to impress his/her peers and just confuses the customer." Mark Altobello offered an interesting theory: "We try to make the software so flexible to reduce the cost of future changes. But I think we therefore omit the idea... View Details

Keywords: by James Heskett; Computer; Technology

23 Jun 2020
Book

Beginning America Over Again with a New Electoral System

some point early on, the startup that becomes Apple or Google first consisted of a few people in a garage or dorm. And in the case of political innovation, there is an entrenched political-industrial complex engineered to quash any new ideas before they spread. View Details

Keywords: by Sean Silverthorne

17 Jul 2018
First Look

New Research and Ideas, July 17, 2018

and allies during and after the Iranian revolution of 1979. The article assesses the thinking behind the Tudeh’s strategy of unwavering support for Ayatollah Ruhollah Khomeini and his Islamist allies, even after other major leftist... View Details

Keywords: Dina Gerdeman

28 Aug 2006
Research & Ideas

Online Match-Making with Virtual Dates

interactions, Frost and Norton are also exploring the social implications of people seeking relationships online and the possibility for technology to influence the initial tone and trajectory of relationships. One obstacle they noticed is that the main dating sites... View Details

Keywords: by Martha Lagace; Publishing

12 Oct 1999
Research & Ideas

Building Bridges: New Dimensions in Negotiation

pure process focus to substance: the principles of designing agreements that create value and are sustainable. Inexperienced negotiators, says Sebenius, often unconsciously limit themselves to a one-dimensional process of sitting at the... View Details

Keywords: by Anita M. Harris

08 Nov 2016
First Look

November 8, 2016

Along with co-founder Stacey Abrams, the pair had designed NOW's business model three years ago, and the company was at a critical juncture. NOW offered a program—called NOWaccount—that provided working capital to small businesses by... View Details

Keywords: Sean Silverthorne

01 Feb 2008
What Do You Think?

How Sustainable Is Sustainability in a For-Profit Organization?

size fits all' legislation." All of this will take time. Adrian Gonzalez commented that "There's a limit to what can be accomplished ... because today's products, manufacturing processes, and supply chains were not designed with... View Details

Keywords: by Jim Heskett

10 Jan 2005
Research & Ideas

How to Put Meaning Back into Leading

we believe can be quite important to the long-term survival of organizations and the contribution they make to society at large. As organizational scholarship and management practice have shifted away from thinking about the connection... View Details

Keywords: by Martha Lagace

11 Feb 2013
Research & Ideas

Neuroeconomics: Eyes, Brain, Business

surprisingly, the ratings of whether a face could think or feel correlated with the animacy ratings—only the most human faces on the end of the spectrum were deemed able to perceive anything. The pleasantness ratings, on the other hand,... View Details

Keywords: by Carmen Nobel

20 Apr 2016
Research & Ideas

When CEOs Become Activists

debate about gay rights in Indiana” To investigate, Toffel and Chatterji designed an experiment to gauge whether mentioning Cook’s concerns about the RFRA influenced public support for the law, and whether Cook’s opinion affected... View Details

Keywords: by Carmen Nobel; Technology; Publishing

21 Nov 2011
Lessons from the Classroom

The New Challenge of Leading Financial Firms

of these leaders are somewhat singular to their field, Healy and colleague Boris Groysberg have created an HBS Executive Education program called Leadership in Financial Organizations. Combining a mix of case studies, lectures, and interactive exercises, the program is... View Details

Keywords: by Carmen Nobel; Financial Services

16 Sep 2013
Research & Ideas

Earnings Calls That Get Lost in Translation

find that investors have lower confidence about the information being disclosed” The reason is easy to understand. The conference call is designed to provide context to the many figures included in financial reports, yet when the... View Details

Keywords: by Dina Gerdeman

11 Oct 2024
Research & Ideas

How AI Could Ease the Refugee Crisis and Bring New Talent to Businesses

instance, Paulson says she recently had a conversation with an executive MBA student who is designing a platform for matching patients with mental health care providers and wanted to learn from the Immigration Policy Lab’s experience. “I... View Details

Keywords: by Ben Rand; Technology; Information Technology

01 Dec 2021
What Do You Think?

How Will the Metaverse Affect Productivity?

success. Alina Sandell, for example, said, “Key to all of this I think is assessing the characteristics of your culture, looking at whether your culture is aligned to your strategic requirements and then targeting effort to turn the dial... View Details

Keywords: by James Heskett

15 Oct 2001
Research & Ideas

Rethinking E-Leadership

the details of their business is crazy," Hargrove declares. "Michael Eisner, for example, works on the design of rides at Disney World and has input into all of Disney's films." Updated advice: All your coaching and... View Details

Keywords: by Melissa Raffoni

11 Jan 2000
Lessons from the Classroom

New Game, New Rules: Developing Managers for a Competitive World

rethink their business models and radically transform their organizational capabilities. The implications for organizations and management are profound. Let's take one example. At the heart of most modern corporations are information, planning and control systems, and... View Details

Keywords: by Staff

27 Dec 2015
Research & Ideas

The Most Popular Stories and Research Papers of 2015

success, and the role of hormones in cheating. "Tell us what you think were the most significant trends, ideas, or management lessons from 2015." Also worth reading is our list of the year’s most popular articles from the... View Details

Publications