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- Faculty Publications (241)
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- All HBS Web (1,202)
- Faculty Publications (241)
- 01 Jun 2005
- News
Transforming the IRS
feedback from taxpayers and employees as well as measures of meaningful business results, was a critical step in changing attitudes. How did you improve customer service? There were no quick fixes or silver bullets. The IRS had to... View Details
- Web
Scrapbooks & Collectibles- The Art of American Advertising
acquisitiveness, and particularly when pictures were free because they carried advertisements.” 29 Customers collected trade cards and novelty items, decorated their kitchens with them, traded them with one another, and sometimes accorded... View Details
- 13 Feb 2006
- Research & Ideas
Turning High Potential into Real Reward
tried to look at high-potential ventures that actually realize their potential. In these high-performance ventures, entrepreneurs leading the ventures look ahead and say, "Two or three years from now, this is exactly the customer and... View Details
- 03 Aug 2017
- Blog Post
“I Can Acquire Important Skills, But Also Gain the Big Picture Perspective of a Founder.”
wanted to use the summer to test my interest.” Working with Kurt Piemonte, a Corporate Relations Director in Career and Professional Development at HBS, Rahil began sorting his way through the startup opportunities posted on Career Hub.... View Details
Keywords: Entrepreneurship
- 25 Sep 2017
- Research & Ideas
Why Politics is Failing America, and What Business Can Do To Help
industrial complex that limits healthy competition in order to promote its continued growth and caters to the power and profit-driven demands of its best customers instead of the broader public interest. During the 2016 election cycle,... View Details
Keywords: by Christina Pazzanese, Harvard Gazette
- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
costs of employee turnover? What are the benefits of a loyal customer base? These are questions that intrigue members of the Service Management unit. Judging from the popularity of the Service Management elective, they are questions that... View Details
Keywords: Susan Young
- Web
Public Entrepreneurship - Course Catalog
about AI, autonomy, blockchain, sensors, crowdsourcing, platforms, and related topics. The course also tackles career questions for students who wonder how to spend time making a difference in both the private and public sectors. Course... View Details
- 02 Oct 2018
- First Look
New Research and Ideas, October 2, 2018
Xu Abstract—We investigate how dynamic pricing can lead to more product returns in the online retail industry. Using detailed sales data of more than two million transactions from the Indian online retail market, where price promotions are very common, we document two... View Details
Keywords: Dina Gerdeman
- 01 Jun 2017
- News
Ask the Expert: On the Fly
with a free market, and replacing it with a government-owned or government-controlled airline industry. Although Emirates has done an extremely good job when it comes to customer service, I would argue that the primary reason for its... View Details
Keywords: Julia Hanna
- 20 Mar 2018
- First Look
First Look at New Research and Ideas, March 20, 2018
just for African-Americans and women; they’re essential for any manager who recognizes that an organization’s diversity is its strength. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54215 The Customer May Not Always... View Details
Keywords: Sean Silverthorne
- 01 Jun 1998
- News
Diversity and Community
imperative. (photograph by Jamie Tanaka) "At IBM," Gerstner said at the ceremony, "we're diverse by design, not mandate. With customers in more than 160 countries, our workforce has to reflect the rich array of cultures, perspectives, and... View Details
Keywords: Garry Emmons
- 16 Feb 2011
- News
Healthy Growth
Ayers After gaining experience in strategy consulting, M&As, systems engineering, and running a multibillion-dollar refrigeration company, Jonathan Ayers (MBA ‘83) has come full circle to a job that relates to his Yale undergraduate major... View Details
- 01 Mar 2023
- News
What’s in a Name
In the episode, “Who Is Afraid of Woke Capitalism?” Chugh relates a story from her book about Dixie beer, a New Orleans staple that had faded in recent decades. New owners took over the company and in 2019 hired General Manager Jim Birch... View Details
- 01 Mar 2014
- News
Faculty and Alumni Books for March 2014
a short, traditional text with a living website and cover such fundamental topics as accounting and tax, mortgages, capital markets, REITs and more. It also addresses the 2008 financial crisis and its impact on the real-estate profession. View Details
- 09 Jul 2018
- Research & Ideas
Overcoming the Challenges of Selling Brand New Technology (Hey, Need a 3-D Printer?)
range of home and small-business users. The question the company faced was how to convince potential customers to buy it. The key ingredient: the product launch. “Product launches are always crucial for early-stage ventures,” says... View Details
- 26 Jul 2018
- News
Running the Numbers
demographic. “That’s an important example,” Gelman says, “because it shows that analytics can change how companies identify opportunities, build content and products that relate to people, and find ways to benefit both View Details
Keywords: Deborah Blagg
- 25 Feb 2020
- News
The Past Informs the Future of Work
related to growth and efficiency. In a variety of case studies, students in the MBA elective Managing the Future of Work consider technological trends reshaping today’s workplace and actions business leaders can take. In particular, cases... View Details
- Web
Target List: screen for companies by industry, location, and size | Baker Library
Add/Remove columns to customize your output. Other databases: Pitchbook, Preqin, and CB Insights are particularly useful for creating lists of startups by industry, geography, and size. Related Help View all... View Details
- 12 Mar 2013
- First Look
First Look: March 12
a district-industry predicts a greater share of subsequent entrepreneurs will be female. Moreover, higher female ownership of local businesses in related industries (e.g., those sharing similar labor needs, industries View Details
Keywords: Sean Silverthorne
- 22 Feb 2011
- Research & Ideas
The Most Important Management Trends of the (Still Young) Twenty-First Century
Internet-based companies like Google record every click and keystroke of every customer, analyzing the data to continuously improve their products and marketing. Customers are courted and supply chains are managed via websites, social... View Details
Keywords: by Sean Silverthorne