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- Faculty Publications (243)
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- All HBS Web (1,204)
- Faculty Publications (243)
- 16 Apr 2001
- Research & Ideas
Brand Power from Wedgwood to Dell: Part One
when he began his own pottery workshop in 1759. Nevertheless, each of the three, she writes, instinctively grasped the fundamentals of earning long-term customer trust and loyalty. Effective brand creation and management have a vital... View Details
Keywords: by Martha Lagace
- 07 Jul 2020
- Research & Ideas
Market Investors Pay More for Resilient Companies
The steep market drop in the early days of the COVID-19 crisis is being used as a laboratory to study the importance of companies investing in stakeholder relations with their employees, suppliers, and customers, and how those investments could be strategic resources... View Details
- 01 Feb 1997
- News
OPM Celebrates 21st Anniversary at Gala Florida Reunion
H. Schiff Professor of Investment Banking. Drawing on his extensive research on a subject he calls his "passion" - customer loyalty - Sasser led a lively discussion on the topic of customer retention that... View Details
- 12 Oct 2006
- First Look
First Look: October 12, 2006
Environmental Strengths, in contrast, do not accurately predict the outcomes. We discuss the implications of our findings for advocates and opponents of corporate social responsibility, as well as for studies relating social... View Details
Keywords: Sean Silverthorne
- 29 Sep 2020
- Blog Post
New Life for Old Tech: Startup Provides Network Security Solutions for Obsolete Devices
the idea originated while she was working at the Department of Defense as an applied research mathematician. She found a vulnerability related to connected devices within the critical security infrastructure, and led a team that solved... View Details
- Web
Public Entrepreneurship - Course Catalog
about AI, autonomy, blockchain, sensors, crowdsourcing, platforms, and related topics. The course also tackles career questions for students who wonder how to spend time making a difference in both the private and public sectors. Course... View Details
- 20 Nov 2000
- Research & Ideas
Moving from Supply Chains to Supply Networks
successful firms. Some firms have completely changed the competitive dynamics of their industries because of the kind of competitive advantage they've been able to gain in the supply chain. Wal-Mart, of course, is the obvious one. The impact of their ability to get... View Details
Keywords: by Staff
- 01 Oct 1996
- News
The Drive for Excellence: An Interview with Jim Henderson
today's global, competitive environment, restructuring is a way of life. Yet it can severely test what I believe is at the core of management-employee relations -- the notion of trust and fairness. It's important to be open and direct... View Details
- Web
VCPE Database Comparison | Baker Library
search Date coverage (VCPE related entities and transactions) 1865 (Coverage is thin until 1980) 1950's- present (Coverage is thin until 1980) 1960s (Coverage is thin until 1980) 1950s (Coverage is thin until 1980) \# VCPE backed... View Details
- 09 Jan 2006
- Research & Ideas
What Really Drives Your Strategy?
process; all these other elements have an impact as well. Q: What role do customers play? Bower: In the ordinary course of events, when managers of business units make proposals for investments, they are almost always driven by... View Details
Keywords: by Martha Lagace
- 28 Aug 2017
- Research & Ideas
Should Industry Competitors Cooperate More to Solve World Problems?
only subsets of the customer base for specific products are willing to choose greener products. As a result, firms that take costly actions to source products in a sustainable way could find themselves with a higher cost structure, with... View Details
- Web
Introduction - Photography Collections - Historical Collections
with the founding of Harvard Business School (HBS) in 1908. Charles S. Henshaw and C.O. Hedstrom custom built machine , ca. 1901. General File Photograph Collection. Today the photographic collections hold more than 22,000 images of... View Details
- 12 Mar 2013
- First Look
First Look: March 12
a district-industry predicts a greater share of subsequent entrepreneurs will be female. Moreover, higher female ownership of local businesses in related industries (e.g., those sharing similar labor needs, industries View Details
Keywords: Sean Silverthorne
- 17 Feb 2011
- News
Field Report: Rwanda
a private media company and Karisimbi client. The group worked with Tele-10 to identify ways to improve its advertising sales process for radio advertising and to help improve customer service for its satellite television business. “We... View Details
- 24 Mar 2021
- News
Clubs Reaffirm Equity in Community Partners Work; Alumni Angels Invest in Member Education
groundbreaking accelerator promoting financial inclusion and access to capital for early-stage, technology-enabled companies led by women and multicultural entrepreneurs. Young companies accepted to the program receive mentorship, access to networks, and View Details
Keywords: Margie Kelley
- 21 Jan 2020
- Research & Ideas
Lessons for Retailers from the Rebirth of Indie Bookstores
As big box bookstores Barnes & Noble and Borders spread across the landscape in the 1990s, retail observers sounded the death knell for small, independent booksellers. But they had no idea of the onslaught that was coming. Amazon.com launched in 1995, offering... View Details
- 02 Mar 2015
- Research & Ideas
‘Retail Revolution’ Excerpt: The Scale of the Ecommerce Threat
threat is different from what retailers have faced in the past. Although Walmart took an enormous amount of market share in a diverse set of categories, many retailers were able to respond to and effectively co-exist with Walmart. Related... View Details
- 29 Jan 2013
- First Look
First Look: Jan. 29
reaping the benefits of FDI (which relate to when FDI will generate growth) and (2) the mechanisms by which FDI creates positive externalities (which relate to how FDI generates growth). Technology and... View Details
Keywords: Sean Silverthorne
- 23 Apr 2001
- Research & Ideas
Brand Power from Wedgwood to Dell: Part Two
each built his or her organization to last. A fifth, related factor is that all six of these individuals also wanted to stay with their businesses. Each wanted to be part of the translation of entrepreneurial inspiration into sustained... View Details
Keywords: by Martha Lagace
- 08 Aug 2006
- First Look
First Look: August 8, 2006
predictions of several models of learning and related models. We find that equilibrium becomes a better predictor of observed play as the players become more experienced, but that simple models of learning predict more accurately, over... View Details
Keywords: Sean Silverthorne