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Show Results For
- All HBS Web
(959)
- News (213)
- Research (601)
- Events (2)
- Multimedia (1)
- Faculty Publications (172)
- 29 Oct 2000
- Research & Ideas
The Entrepreneurial Venture: A Conversation
customers on Valentine's Day, so we decided to offer the best customer service ever. We called every single customer and explained that our reshipment would be late. We sent a... View Details
Keywords: by Susan Young
- Web
Case Method 100 Years | Baker Library
1955 Number of Cases and Collections in Print Grows There are now 21 case collections in print as well as 50,000 individual cases. 1956 Annual Goal Set for Case Writing School sets target of having one-third of faculty engaged in case... View Details
- Web
Social Media - Alumni
text with your class, section, or industry information and description: This is a volunteer‐run [page/group] and is not managed by Harvard Business School (HBS). Link to the alumni website: http://www.alumni.hbs.edu Instagram Contact us to discuss options for View Details
- 04 May 2017
- News
Going the Distance
where he worked 13 years for Cisco Systems during its meteoric rise. His passion for engaging with customers led him to run a global support organization for Cisco’s biggest customers. While at Cisco, the... View Details
Keywords: Jill Radsken
- 05 May 2009
- First Look
First Look: May 5, 2009
foreign countries, the model predicts growth in the number of source-country firms engaging in foreign direct investment, growth in the size of affiliates that are active in reforming countries both before and after the tariff reduction,... View Details
Keywords: Martha Lagace
- 01 Mar 2004
- News
Ron Shaich’s Café Society
in shareholder value in the last few years. This value creation is simply a by-product of figuring out what consumers really want and delivering it. Tell us about Panera. It’s real food, served by real people in an engaging environment.... View Details
- 12 Jun 2019
- Research & Ideas
Investors Have More Than Money to Offer Entrepreneurs
the candidate who probably feels like getting board/investor visibility is a strong positive in their career development." —Rob Go, partner, NextView Ventures Marketing, sales & partnerships Table stakes: Introductions to potential View Details
Keywords: by Julia Austin
- 16 Jun 2014
- Research & Ideas
The Unfulfilled Promise of Educational Technology
that, especially in urban school districts, excellence is found in pockets—terrific schools in underperforming districts or engaging classrooms in terrible schools—but that high performance is lacking across entire school systems.... View Details
- 21 May 2019
- News
Confronting the Future of Climate Change in the Midwest
supplier of food to the world's biggest foodservice brands, supply restaurants, and other customers in over 50 countries. While the company is not moving away from beef products, the focus is on reducing their impact on the environment by... View Details
Keywords: Agriculture
- 22 Aug 2005
- Research & Ideas
Balancing the Future Against Today’s Needs
customer needs both today and tomorrow, and the other that is focused on crazy innovation." Leaders who strike the balance well, note O'Reilly and Tushman, do so by mitigating the effects of separation with a structure that... View Details
Keywords: by Paul Michelman
- 01 Dec 2020
- News
New Releases: Alumni and Faculty Books
rules of commerce: Instead of selling the “means” (their products and services), they adopt innovative revenue models to pursue “ends” (actual outcomes). They show that paying by the pill, semester, food item, vehicle, or show does not necessarily reflect the value... View Details
Keywords: Margie Kelley
- 10 Aug 2015
- News
A Talent Pipeline for Society’s Challenges
microinsurance market. She finished HBS as a Leadership Fellow, launching Accion International’s microinsurance program in 2005. A follow-up project at Capital One, introducing prepaid debit cards to unbanked customers in the United... View Details
Keywords: Jill Radsken
- 29 Apr 2016
- News
The First Five Years: Kelly McKenna (MBA 2015)
brand associated with ArtLifting's message of empowerment for artists who are homeless or disabled. Customers see that. Clients see that. More importantly, employees and CEOs are reminded of it every day. And then externally, the... View Details
- Web
Winning with Digital Platforms Online Course | HBS Online
models Advise a startup platform, Picabuu, on how it might acquire new customers Sketch an idea for a platform that a company you’re familiar with might launch and determine the transition’s feasibility and obstacles Module Review and... View Details
- 11 Oct 2016
- First Look
October 11, 2016
firms’ institution-seeking behavior by documenting how they make strategic use of weaker institutions. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51721 Surfacing the Submerged State: Operational Transparency Increases Trust in and View Details
Keywords: Sean Silverthorne
- 03 Apr 2019
- Book
Fintech's Game-Changing Opportunities for Small Business
of new fintech entrepreneurs began to change that by improving the speed and ease of the small business customer experience, and making their financial activity more visible to potential lenders. Lagace: How much do small-business owners... View Details
- 01 Dec 2016
- News
Alumni Books of 2016
companies are converting the delivery of their offerings to the as-a-service model. The next disruption will focus less on the delivery model and more on the value delivered. Bernshteyn’s value-as-a-service model is the simple idea that measurable value delivered for... View Details
- Web
Marketing - HBS Online
Certificate Courses (3) Multiple Formats Digital Marketing Strategy Professor Sunil Gupta Craft data-driven digital marketing strategies that effectively reach, convert, and retain customers in a dynamic online environment. 7 weeks, 6-7... View Details
- 20 Jul 2022
- News
Wired to be Inspired
in? What's our long term vision for why we are here? Just like ancient mariners used compasses to kind of direct themselves, purpose was an orienting scheme. The second was: Purpose became like an operating system. It’s the way organizations worked, how people showed... View Details
- Web
Buy Now, Pay Later: Research Links - Manuscript Collections
library’s collections. Briggs Motor Sales Company Records, 1925-1946 Collection Guide The Briggs Motor Sales collection offers a relatively rare glimpse into the way an early twentieth-century car dealership helped its customers find... View Details