Customer Base - Publications - Faculty & Research

15 Jul 2019
Book

Many Executives Are Afraid of Finance. Here's How They Can Gain Confidence

together and rationalize them, this should result in cost savings. If you bring two companies together, you will control more capacity within an industry and gain more pricing power. Imagine if Amazon wanted to merge with eBay. The ability to use both sets of View Details

Keywords: by Dina Gerdeman

18 Jun 2013
First Look

First Look: June 18

Hall, Matthew, Anette Mikes, and Yuval Millo Abstract—This paper, based on a five-year longitudinal study at two UK-based banks, documents and analyzes the practices used by risk managers as they aim to gather and establish influence in... View Details

Keywords: Anna Secino

01 Oct 1996
News

Trading Up — Kenneth D. Brody (MBA 1971)

organization more customer responsive and attuned to the needs of smaller businesses, as well as for shifting the bank's focus away from dealings with foreign governments and toward more private transactions. In 1996, President Clinton... View Details

Keywords: Garry Emmons

Fast Answer

Investment bank league tables

International). UNDW: Create customized tables of lead underwriters for equity issues. MA: Tables of lead managers for M&A. Select M&A League Table Search. FactSet Click on search icon. Type Idea Screening --... View Details

10 Oct 2023
Blog Post

Policy Drivers for Environmental Justice: What Businesses Need to Know

disadvantaged communities. Issues like racial and economic equity are central to this, and this will be the definition used for the purposes of this paper. EJ policy and company practices often uses terms like “communities;” the Justice40 program is View Details

18 Jul 2019
Lessons from the Classroom

The Internet of Things Needs a Business Model. Here It Is

says, companies need to be clear about what they offer customers, and be prepared to pursue innovative business models to monetize it. Oftentimes, it’s not immediately obvious how connected devices can help make a customer more efficient.... View Details

Keywords: by Michael Blanding; Computer

Web

Disruptive Innovation Online Course | HBS Online

Key Concepts Become fluent in disruptive innovation theory Assess new opportunities and potential threats Discover jobs to be done and develop frameworks to better understand customer needs Acquire techniques for executive-level strategy... View Details

26 Mar 2024
Blog Post

IFC India: Financing the Climate Transition in India

across the country. Our recent field trip to India provided valuable insights into the challenges and opportunities associated with decarbonization, particularly focusing on the financing aspects. Based on a discussion with India Climate... View Details

27 Sep 2011
First Look

First Look: September 27

two important forms of speaking up. These results can enable managers to solicit ideas from frontline workers that lead to performance improvement. Download the paper: http://www.hbs.edu/research/pdf/11-005.pdf "Learning from View Details

Keywords: Sean Silverthorne

11 Apr 2011
Lessons from the Classroom

Teaching a ‘Lean Startup’ Strategy

reams of immediate feedback from site readers, and continued to incorporate feedback into several successive product launches-each of which added only a couple of new features. While the feature additions were gradual, they were rapid, as was company growth: Dropbox... View Details

Keywords: by Carmen Nobel; Technology; Computer

10 Jan 2012
First Look

First Look: January 10

with commercial institutions to reap benefits from their larger sources of capital and technology expertise? Would that mean compromising his original mission of elevating people from the base of the pyramid? Purchase this... View Details

Keywords: Sean Silverthorne

01 Jun 2015
Research & Ideas

The Surprising Benefits of Oversharing

I. Norton and Kate Barasz, conducted an experiment asking participants to decide between two different dating partners based on their online profiles. Each profile contained answers to intimate and provocative questions, such as... View Details

Keywords: by Michael Blanding

02 Apr 2001
Research & Ideas

Not All M&As Are Alike—and That Matters

geographically by rolling up other companies in adjacent territories. Usually, the operating unit remains local if the relationship with local customers is important. What the acquiring company brings is some combination of lower... View Details

Keywords: by Joseph L. Bower

22 May 2017
Lessons from the Classroom

A Luxury Industry Veteran Teaches the Importance of Aesthetics to Budding Business Leaders

laundromat called “Linens and Lattes” that would let customers drink coffee, socialize, and surf the web while waiting for their clothes to dry). Well into the night, the judges discussed the presentations over dinner at Harvest... View Details

Keywords: by Carmen Nobel; Beauty & Cosmetics; Apparel & Accessories; Auto; Tourism

01 Dec 2004
News

Marquis Jet Takes Off

uniquely positioned to broaden the customer base for private-jet travel to their former clients: young, highly paid athletes and performers. By contrast, their research showed that the typical private-jet... View Details

Keywords: Roger Thompson; Air Transportation; Transportation

01 Mar 2004
News

Derek Ferguson

Music, a retailer based in the Midwest. “Its biggest profit drivers were rap and hip-hop,” he remarks. “I remember thinking that there was a real opportunity to cater more directly to that customer base.” To... View Details

Keywords: Julia Hanna; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment

14 Mar 2024
Blog Post

IFC India: SELCO - Last Mile Solar Powered Energy for Rural India

of the inaugural India Climate IFC, students visited a semi-urban public healthcare facility which was outfitted with a full rooftop solar installation and multiple solar powered technologies provided by SELCO. SELCO (“Solar Electric Light Company”), View Details

18 Apr 2000
Research & Ideas

Learning in Action

Bean, the U.S. Army's Center for Army Lessons Learned (CALL), AT&T's Bell Laboratories, the Timken Companies and General Electric's Change Acceleration Process (CAP). L.L. Bean has long relied on inquiry as a source of learning to deepen its understanding of... View Details

Keywords: by David A. Garvin

Web

Frequently Asked Questions | HBS Online

not restrict individuals from taking a program with HBS Online based on where they happen to live. Therefore, citizens of countries whose governments behave in ways antithetical to our values should still expect to be welcome in our... View Details

02 Jun 2010
What Do You Think?

How Do You Weigh Strategy, Execution, and Culture in an Organization’s Success?

Those placing the greatest weight on strategy were characterized by Pete DeLisi's observation that "it's hard to perform if you don't have the right solutions, addressing a real need, provided to the right customers when they are... View Details

Keywords: by Jim Heskett

Publications