Show Results For
- All HBS Web
(1,669)
- People (1)
- News (249)
- Research (1,282)
- Events (3)
- Multimedia (2)
- Faculty Publications (745)
Show Results For
- All HBS Web
(1,669)
- People (1)
- News (249)
- Research (1,282)
- Events (3)
- Multimedia (2)
- Faculty Publications (745)
- 11 May 2016
- Research & Ideas
Fix This! Why is it so Painful to Buy a New Car?
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
- 2023
- Working Paper
Operational Impact of Communication Channels: Evidence from Last-Mile Delivery Services
We partner with a last-mile delivery company and, through natural and field experiments, explore... View Details
- 15 Nov 2022
- Book
Stop Ignoring Bad Behavior: 6 Tips for Better Ethics at Work
Roberto Verganti
Roberto Verganti is in the Technology and Operations Management Unit at Harvard Business School. He teaches Design Theory and Practice for the double degree program MS/MBA conducted jointly by the Harvard Business School and the... View Details
- 09 Nov 2016
- Op-Ed
6 Lessons from Donald Trump's Winning Marketing Manual
- 01 May 2018
- First Look
First Look at New Research and Ideas, May 1, 2018
- 19 Dec 2022
- Research & Ideas
What Motivates People to Give Generously—and Why We Sometimes Don't
- Web
Topics - HBS Working Knowledge
- 01 Oct 2012
- Research & Ideas
Better by the Bundle?
- Web
Business History - Faculty & Research
- 13 Oct 2015
- First Look
October 13, 2015
- 02 Jun 2020
- Research & Ideas
Coronavirus Careers: Cloud Kitchens Are Now Serving
- 16 Apr 2007
- Research & Ideas
Delivering the Digital Goods: iTunes vs. Peer-to-Peer
- Web
Leadership - Faculty & Research
- September 2017 (Revised September 2023)
- Case
Chase Sapphire: Creating a Millennial Cult Brand
- 27 Jun 2005
- Research & Ideas
Asian and American Leadership Styles: How Are They Unique?
Rajiv Lal
Rajiv Lal, is the Stanley Roth, Sr. Professor of Retailing at Harvard Business School. He is currently teaching an elective MBA course on the Business of Smart Connected Products/IOT. He has been responsible for the retailing curriculum and has served as the course... View Details
Walter A. Friedman
Walter A. Friedman is Director of the Business History Initiative and Lecturer. He edits Business History Review with Geoff Jones. He specializes in business, labor, and economic history. He is author of Fortune Tellers: The Story of America's First... View Details
- Web