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  • All HBS Web  (1,682)
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  • 02 Oct 2006
  • Research & Ideas

Negotiating in Three Dimensions

listen and communicate poorly, make cross-cultural gaffes, fail to respond effectively to hardball styles, and so on. One of the most common tactical errors arises when people become fixated on their bargaining "positions"... View Details
Keywords: by Martha Lagace
  • 24 Oct 2019
  • Blog Post

Harvard’s JD/MBA: Viroopa Volla (JD/MBA 2021) Answers Your Questions

Student Advisors, and Harvard Legal Aid Bureau clinicians. At the business school, many JD/MBAs lead large student organizations, write cases with professors, work on startups and business proposals, manage Independent Projects, and participate in Immersive Field... View Details
  • April 2011 (Revised May 2011)
  • Case

EMC2: Delivering Customer Centricity

By: Thomas Steenburgh and Jill Avery
This case introduces the concept of customer centricity and traces its development at EMC, the world's leading data storage hardware and information management software company. EMC's customers had historically relied on EMC salespeople to guide them through the... View Details
Keywords: Business Model; Interpersonal Communication; Customer Relationship Management; Knowledge Acquisition; Marketing Strategy; Organizational Change and Adaptation; Salesforce Management; Social and Collaborative Networks; Internet; Information Technology Industry
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Steenburgh, Thomas, and Jill Avery. "EMC2: Delivering Customer Centricity." Harvard Business School Case 511-124, April 2011. (Revised May 2011.)
  • Web

Technology & Operations Management Awards & Honors - Faculty & Research

Management Society (MSOM) with David Simchi-Levi and He Wang for "Online Network Revenue Management Using Thompson Sampling" (2018). Kris Johnson Ferreira : Finalist in the 2021 Manufacturing & Service Operations Management Society (MSOM)... View Details
  • Web

Global Business Course | HBS Online

two different categories Get social by collaborating with a global community of peers before, during, and after your course. Learners who successfully complete an HBS Online program will be added to the HBS Online Community's Official... View Details
  • Web

Marketing Awards & Honors - Faculty & Research

Brand's Social Network on Marketing Outcomes" (with Leslie K. John, Oliver Emrich, and Michael I. Norton, February 2017). 2017 Eva Ascarza : Selected as a Marketing Science Institute Young Scholar in 2017. Eva Ascarza : Finalist for the... View Details
  • 11 Jul 2023
  • Blog Post

Second Life: Reflections on Complementing Success with an Encore Career

experience per se—but for those interests, ambitions, and activities he was most passionate about. Looking back, Kloeblen spoke passionately about a social networking group he had led at IBM. “It was a View Details
  • 18 Aug 2003
  • Research & Ideas

How New Managers Become Great Managers

start; landing stretch assignments; and building a network of developmental relationships. In framing each of these four challenges from the point of view of the emerging leader, I hope to underscore my belief that management, especially... View Details
Keywords: by Linda Hill
  • Web

Entrepreneurship Course Online | HBS Online

global community of peers before, during, and after your course. Learners who successfully complete an HBS Online program will be added to the HBS Online Community's Official Networking Group and gain... View Details
  • Web

Sustainable Business Strategy Course | HBS Online

community of peers before, during, and after your course. Learners who successfully complete an HBS Online program will be added to the HBS Online Community's Official Networking Group and gain exclusive... View Details
  • Web

Modern Capitalism: Mergers and Syndicates - Railroads and the Transformation of Capitalism | Harvard Business School

industrial output surpassing that of France, Germany, and Great Britain. The railroads not only set in motion the combined forces of mass production, distribution, and communication under which the American economy grew by leaps and... View Details
  • Profile

Sebastian Velasco

offers: an incredible group of peers with diverse backgrounds, interactions with experienced faculty and world leaders, and the ability to further develop a network of friendships that will be very important in my future." The most... View Details
Keywords: Financial Services
  • 25 Aug 2003
  • Research & Ideas

Why IT Does Matter

tracked the number of MIPS or CPU cycles on the network from 1990 to 2002. Even using a log scale on the vertical axis would be barely enough to tilt a vertical straight line enough to create something resembling the curves of the other... View Details
Keywords: by F. Warren McFarlan & Richard L. Nolan
  • 22 Feb 2022
  • News

New Urban Order

manufacturers ready to build the electric trucks to incorporate that tech, as well as a scalable market strategy. That strategy depends on TuSimple’s Autonomous Freight Network, the world’s first, which Lu likens to a railroad network of... View Details
Keywords: Kathleen Fu, Deborah Blagg, Julia Hanna, and Maureen Harmon; illustrations by; energy; environment; sustainability; entrepreneurship; Transit and Ground Passenger Transportation; Transportation; Water, Sewage and Supply Systems; Utilities; Construction of Buildings; Construction; Waste Management and Remediation Services; Corporate Services
  • 09 Nov 2022
  • Blog Post

Building Community: Meet the HBS Latino Student Organization Leadership

MBA students at HBS through MLT (Management Leadership for Tomorrow), a nonprofit dedicated to growing the network of diverse leaders. When I visited campus for Admitted Students Weekend in 2019, which coincided with the Adelante... View Details
  • 06 May 2021
  • HBS Case

How Four Women Made Miami More Equitable for Startups

her hometown of New Orleans before moving to Miami. Gibson shifted her focus to cultivating higher-wage jobs in marginalized communities and drew on her background in environmental sciences to form EcoTech Visions, a company providing... View Details
Keywords: by Carolyn DiPaolo
  • Web

Finance Awards & Honors - Faculty & Research

“Valuing Snap After the IPO Quiet Period (A)” with Marco Di Maggio and Greg Saldutte (HBS Case 218-095). Victoria Ivashina : Received the Robert F. Greenhill Award for Outstanding Service to the HBS Community in 2023. Ishita Sen : Winner... View Details
  • 06 Sep 2004
  • Research & Ideas

The Innovator’s Battle Plan

that market to the entrant. AT&T, for example, initially ceded the lowest end of the existing long-distance market to MCI. Western Union clearly ceded the new local communications market to the Bell companies. Remember, incumbents... View Details
Keywords: by Clayton M. Christensen, Scott D. Anthony & Erik A. Roth
  • 26 Jan 2024
  • Blog Post

Career Advice from the Guests of the HBS Climate Rising Podcast

Supports Corporate Boards to Accelerate Climate Action “Find something you really love and then get good at it, really specialized. That specialized could either be in a subject matter - you could be an expert in water, methane, or lots of other area - or you could be... View Details
  • 12 May 2020
  • Research & Ideas

It’s Time To Relaunch Your Remote Team

make sure everyone is on the same page about the most fundamental questions. “While team launches set the course of a group at the moment it comes together, relaunches act as resets.” Reassess available resources: The relaunch is a time to reexamine information,... View Details
Keywords: by Tsedal Neeley
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