Publications

March 1974 (Revised June 1996)
Case

First National City Bank Operating Group (A)

By: Jay W. Lorsch

Growth in the banking field has produced new demands on the "back office." Traditional management practices in check processing and paper handling operations have resulted in ten years of cost increases and quality loss. New manager of the operating group faces an... View Details

Keywords: Change Management; Transition; Banks and Banking; Management Practices and Processes; Managerial Roles; Production; Banking Industry

1974
Book

The Acquisition of Technology from Multinational Corporations by Developing Countries

By: Walter A. Chudson and L. T. Wells Jr.

Keywords: Information Technology; Multinational Firms and Management; Developing Countries and Economies

January–February 1974
Article

Managing the Four Stages of EDP Growth

By: C. F. Gibson and R. L. Nolan

Keywords: Growth and Development

September 1973 (Revised October 1980)
Case

Sea Pines Racquet Club

By: W. Earl Sasser

The student is required to develop a strategy for a tennis club of a large resort area. The tennis director must decide how many courts he needs to build within the next three years, what surface they should have, and how much he should charge for their use.... View Details

Keywords: Price; Service Operations; Organizations; Performance Capacity; Planning; Strategy; Accommodations Industry; Sports Industry

1973
Chapter

Effects of Foreign Joint Ventures on Developing Countries

By: L. T. Wells Jr.

Keywords: Developing Countries and Economies; Joint Ventures

January 1973 (Revised September 1990)
Case

Carrefour S.A.

By: William E. Fruhan Jr.

Involves a very rapidly growing retail chain that is financing itself in an unusual (and at first glance) risky fashion. View Details

Keywords: Growth and Development Strategy; Financing and Loans; Risk and Uncertainty; Retail Industry

winter 1973
Article

Organizational Issues in the Stages of EDP Growth

By: R. L. Nolan and Cyrus F. Gibson

Keywords: Growth and Development

November 1972 (Revised December 1978)
Case

Dobbs House (A)

By: W. Earl Sasser, Daryl D Wyckoff and John Klug

Keywords: Leadership Development

November 1972 (Revised July 2023)
Case

Benihana of Tokyo

By: W. Earl Sasser

Discusses the development of a chain of "theme" restaurants. The student is asked to evaluate the current operating strategy and suggest a long-term expansion strategy. View Details

Keywords: Expansion; Business Strategy; Brands and Branding; Food and Beverage Industry; Food and Beverage Industry