Publications

June 2001 (Revised March 2003)
Case

Alibris (B)

Takes place more than two years after the (A) case. Alibris has weathered the storms and has built a popular, growing business. As the Christmas season of 2000 approaches, the company is confronted with two IT projects that both seem urgent and important. The first is... View Details

Keywords: Resource Allocation; Information Technology; Service Operations; Competitive Advantage; Information Management; Service Industry

April 1999 (Revised May 2000)
Case

Compaq Computer: Intel Inside?

By: David E. Bell and Ann Leamon

Presents the results of quantitative and qualitative market research on the possible acceptance of a non-Intel processor in Compaq Computer's consumer notebook line. If the low-priced, non-Intel notebook is a success, the company will maintain or increase its 45% share... View Details

Keywords: Distribution; Production; Success; Performance Evaluation; Mathematical Methods; Competition; Computer Industry

June 1989 (Revised July 1994)
Case

Ito Yokado

By: Walter J. Salmon

Describes the means by which management has empowered the sales clerks and part time employees of this chain of 131 department stores. They are responsible for all sales and inventory management. This empowerment has led to fewer stockouts, higher sales, lower... View Details

Keywords: Innovation and Management; Management; Distribution; Supply Chain Management; Sales; Japan

29 Nov 2022
News

Here are the Five Benefits US Employees Want Most

11 Oct 2022
News

Righting the Ship

When Ross Stuckey (PLDA 21, 2016) joined the NAVSEA Warfare Centers—a part of the naval research labs responsible for developing science and tech for national defense—as their capital improvement program (CIP) manager in 2016, he was charged with doling out $80 million... View Details

Keywords: Maureen Harmon

11 Oct 2022
News

On Balance

Mary Wooldridge (MBA 1994) recalls a job interview early in her career in which the interviewer asked, “Why should I employ you? At your age, you’re just going to go off and have children.” At another position, she recruited a younger man to join the company, only to... View Details

Keywords: April White

24 Jun 2020
News

Help Your Employees Manage Their Reentry Anxiety

02 Oct 2014
News

5 Technology Questions Every CMO Must Ask

Keywords: digital marketing; innovation; workflow; organizational culture

30 Nov 2011
Research & Ideas

Only Capitalists Can Save Capitalism

Adds Paine: "Of course we recognize that there are serious obstacles to the view we recommend," including a lack of structure, tools, and incentives within businesses to do the sort of work that's needed, and a lack of skills and incentive on the part of business... View Details

Keywords: by Maggie Starvish

September 2024
Supplement

Anker Innovations (B)

By: Feng Zhu, Jiangyong Lu and Nancy Hua Dai

An Amazon-native brand, Anker is the world’s No. 1 mobile charging brand and a leading consumer electronics company. Over the years, Anker developed an effective model of proving new products online first by leveraging customer insights from its proprietary Voice of... View Details

Keywords: Decision Choices and Conditions; Product; Distribution; Product Launch; Business Model; Electronics Industry; Consumer Products Industry

1989
Discussion Paper

Problems in the Development and Manufacture of Defense Systems

By: J. Ronald Fox

Keywords: National Security; Production; Product Development; Business and Government Relations; Problems and Challenges

October 2005
Case

Wipro Technologies: The Factory Model

Based in Bangalore, Wipro Technologies is a rapidly growing software services company. Wipro is experimenting with a new software service delivery model that draws on the principles of the Toyota production system and "lean" manufacturing. Addresses the advantages and... View Details

Keywords: Job Cuts and Outsourcing; Service Operations; Applications and Software; Standards; Information Technology Industry; Bangalore

1978
Chapter

Changing Organizational Constraints: Toward Promoting Equal Opportunity and Treatment for Women in Public Service Systems

By: R. M. Kanter

Keywords: Organizational Change and Adaptation; Equality and Inequality; Public Sector; Service Operations; Gender