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  • June 2001 (Revised October 2001)
  • Case

Netonomy

A new software product enables wireless telcos to offer a self-service customer service solution, lowering costs and improving service levels. Discusses the definition of good self-service. Examines how the company should prioritize its growth opportunities and what... View Details
Keywords: Internet and the Web; Service Delivery; Applications and Software; Globalization; Customer Focus and Relationships; Growth and Development Strategy; Information Technology Industry; Service Industry
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  • April 2000
  • Case

Francisco Partners

By: Josh Lerner and David L. Gallo
Francisco Partners (which focuses on buyouts of high-technology firms) aims to be the largest first-time fund ever raised. The rationales for the fund, fundraising strategy, and partnership terms and conditions are among the topics explored. View Details
Keywords: Private Equity; Leveraged Buyouts; Venture Capital; Financial Strategy; Partners and Partnerships; Strategy; Investment Funds; Financial Services Industry
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  • April 2006
  • Article

Competitive Advantage and the Value Network Configuration: Making Decisions at a Swedish Life Insurance Company

By: Øystein D. Fjeldstad and Christian H.M. Ketels
When the Swedish Life Insurers Förenade Liv found themselves in difficulties in a rapidly changing market, their response was to call in the consultants. And one of the consultant's first suggestions was to use the Value Network, not the Value Chain, as a new... View Details
Keywords: Competitive Advantage; Fluctuation; Networks; Management Analysis, Tools, and Techniques; Value; Quality; Decision Making; Market Transactions; Performance Effectiveness; Customers; Insurance Industry; Sweden
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  • December 1998
  • Case

MD Foods Amba

By: Ray A. Goldberg, Carin-Isabel Knoop and Cate Reavis
In 1998, MD Foods, a Denmark-based dairy cooperative, was searching for growth opportunities that would enable it to become northern Europe's preferred retail dairy supplier. The options being considered included expanding in existing markets, entering into new... View Details
Keywords: Cooperative Ownership; Growth and Development Strategy; Expansion; Market Entry and Exit; Alliances; Innovation and Management; Food and Beverage Industry; Europe; United Kingdom; Denmark
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  • 02 Mar 2020
  • What Do You Think?

Are Candor, Humility, and Trust Making a Comeback?

“raises similar issues in the context of building more personal connections and relationships in the workplace.” Others disputed the notion that these values are making a comeback. J. T. Goh commented: “I don’t see these values as trendy... View Details
Keywords: by James Heskett
  • 16 May 2018
  • Research & Ideas

How Companies Managed Risk (and Even Benefitted) in World War Internment Camps

the chance to establish personal relationships and converse about business.” Giacomin notes that at a time when communication and transportation were still slow and unpredictable, managers working abroad needed to be independent, adept,... View Details
Keywords: by Julia Hanna; Manufacturing
  • 07 Aug 2017
  • Research & Ideas

'Be Yourself (Within Reason)' and Other Job Search Survival Tips

that thinking about a job as a relationship could serve job seekers in other fields. If you are reading this, you probably have the good fortune to have made some choices about the jobs you took or are going to take. Prestige and money... View Details
Keywords: by Sean Silverthorne; Accounting; Education
  • 14 Mar 2016
  • Research & Ideas

The Surprising Connection between 1930s Weather and Today's Labor Unions

to make sure these farmers don’t take our jobs.’” Oklahoma dust bowl refugees, San Fernando, California, 1935. (The Farm Security Administration Photograph Collection, Baker Library, Harvard Business School. Photo by Dorothea Lange). The View Details
Keywords: by Carmen Nobel
  • 03 Nov 2011
  • What Do You Think?

The Ultimate Question in Management

convincing case that trust was absolutely essential to the successful implementation of policies and practices necessary to implement any strategy. For example, several managers testified to the importance of the relationship between... View Details
Keywords: by James Heskett
  • 02 Jul 2010
  • What Do You Think?

Is Profit as a “Direct Goal” Overrated?

Kay puts it, "The mistake is to make inferences about the relationships between outcomes and processes when we cannot observe and do not understand the processes themselves." The argument is that those things that contribute to... View Details
Keywords: by Jim Heskett
  • 02 May 2000
  • Research & Ideas

Leading Professional Service Firms

reflect on the material and ideas discussed in class and apply it to their own situations. This is a rich opportunity for sharing information in an informal atmosphere in which participants can build relationships with each other that... View Details
Keywords: Re: Jay W. Lorsch; Service; Consulting; Accounting
  • 30 Aug 2019
  • Blog Post

3 Growing Pains from my First Year at HBS: Academic, Social, and Career

environment. How can I be intentional about my education outside Aldrich classrooms? How can I create an authentic and candid relationship with people outside my section and HBS? How can I maintain healthy perspective about my career? I... View Details
  • 07 Mar 2024
  • Blog Post

IFC India: Green-tech Entrepreneurship in India

green technology is a testament to the power of nurturing a strong startup ecosystem. The company's close-knit relationships with suppliers and investors have cultivated a fertile ground for innovation, leading to significant achievements... View Details
  • Web

Expatriate Traders in the Treaty Port Communities - A Chronicle of the China Trade

Westerners appreciated for its European ambiance. 53 “The hills and the Bay with its islands were as beautiful as ever,” John Heard wrote, “and looked like Paradise.” 54 Western traders maintained close relationships with Chinese... View Details
  • Web

Global - Global Activities 2020

continents—assist faculty with research and case writing, strengthen relationships with local alumni and practitioners, facilitate faculty and student immersions abroad, and host MBA admissions and career development events. Silicon... View Details
  • Web

Rock 100: The Summit - Entrepreneurship

lifestyle , Tom Eisenmann How Will You Measure Your Life , Clay Christensen Startup Life: Surviving and Thriving in a Relationship with an Entrepreneur , Brad Feld & Amy Batchelor The Psychological Price of Entrepreneurship , Jessica... View Details
  • 01 Dec 2015
  • News

Alumni and Faculty Books for December 2015

Culture by Dee Ann Turner (AMP 176, 2009) (Elevate) Businesses are built by growing relationships with customers, and culture is created by the stories those relationships tell. Two of a business’s most... View Details
  • 07 Nov 2017
  • First Look

New Research and Ideas: November 7, 2017

Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53429 September 2017 Academy of Management Discoveries The Advocacy Trap: When Legitimacy Building Inhibits Organizational Learning By: Zuzul, Tiona, and Amy C. Edmondson Abstract—This paper describes a... View Details
Keywords: Carmen Nobel
  • 28 Sep 2010
  • First Look

First Look: September 28, 2010

of their corporate governance, placing them within the wider context of the economic and social history of Germany. Based on both quantitative data and archivally based case studies, this book explores how the relationship between the... View Details
Keywords: Sean Silverthorne
  • 01 Jun 2022
  • News

Blissful Thinking

salaries and benefits.” Then I’d say, “No, let’s look at the real comp.” Real comp is the tangibles plus the intangibles in a job, and the number-one intangible in a job is social capital—your relationship with your boss and your View Details
Keywords: Dan Morrell; illustration by Dan Winters