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- All HBS Web
(1,559)
- News (235)
- Research (1,155)
- Events (2)
- Multimedia (6)
- Faculty Publications (431)
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- 03 Dec 2020
- Research & Ideas
Cut Payroll Costs with Transparency, Fairness, and Compassion
from 260 employees to 38 in 10 days,” one CEO shared. “Decisions had to be made swiftly. It was heart-wrenching. My mindset has changed. Priorities have changed, personally and professionally.” Executives have turned to a handful of... View Details
Keywords: by Boris Groysberg and Sarah Abbott
- 16 Jun 2020
- Research & Ideas
Your Customers Have Changed. Here's How to Engage Them Again.
end-customers. Finally, Dettol created the #HandWashChallenge to encourage proper washing techniques while using its product, garnering over 20 billion views on TikTok. Firms that connect emotionally with their external and internal customers and emotionally and... View Details
- 04 Jan 2022
- What Do You Think?
Firing McDonald’s Easterbrook: What Could the Board Have Done Differently?
cause or not. Each situation is different. It may depend on the nature of the CEO’s shortcomings and the terms of their contract. Was the problem merely poor company performance (rarely regarded as “cause”), poor judgment (a borderline... View Details
Keywords: by James Heskett
- 11 Apr 2022
- Research & Ideas
A World of Difference: What Keeps Companies from Becoming More Inclusive
organizations that want to change, it’s completely accessible. You see both the capability and the motivation, whereas before maybe you had the motivation but not the capability. And now the business case for DEI is overwhelmingly clear. If you want to skyrocket View Details
Keywords: by Jen McFarland Flint
- 22 Apr 2022
- Research & Ideas
Companies Can Expand Their Talent Pool by Giving Ex-Convicts a Second Chance
hire workers with a criminal history, especially if crime and safety insurance is available, or if the worker can provide past work performance reviews. The findings were included in a working paper, Increasing the Demand for Workers with... View Details
Keywords: by Jay Fitzgerald
- 22 Jan 2013
- First Look
First Look: Jan. 22
attests to the idea that ritual behavior stimulates goal-directed action (to consume). Experiment 3 found that performing rituals oneself enhanced consumption more than merely watching someone else perform... View Details
Keywords: Sean Silverthorne
- 22 Aug 2017
- First Look
First Look at New Research and Ideas, August 23
component. However, defining clear performance metrics and experience levels was not an easy task. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/917020-PDF-ENG Harvard Business School Case 917-015 Webasto Roof Systems... View Details
Keywords: Sean Silverthorne
- Research Summary
Dissertation: Is the Ideal Worker Still Real? Sources and Consequences of Men's Professional Identities
My dissertation examines the implications of men's changing lives for their work identities and for gender inequality in organizations. Current theories of workplace gender inequality hinge upon the widely-shared cultural image of an "ideal worker,"... View Details
- 28 Apr 2009
- First Look
First Look: April 28, 2009
in the past and now influence clinical trials and participate in regulatory decision-making. Yet these developments are far from universal and are taking very different forms around the world. Building on data showing that pharmaceutical firms headquartered in the... View Details
Keywords: Martha Lagace
- January 2025
- Teaching Plan
Knowledge Transfer: Toyota, NUMMI, and GM
By: Willy Shih
Teaching Plan for HBS Case No. 625-003. New United Motors Manufacturing, Inc. (NUMMI) was a joint venture between Toyota and General Motors. It was an opportunity for GM to learn about the Toyota Production System, which was quite different from the mass production... View Details
Keywords: Culture Change; Organizational Culture; Organizational Change and Adaptation; Factories, Labs, and Plants; Joint Ventures; Transformation; Selection and Staffing; Knowledge Acquisition; Knowledge Sharing; Labor Unions; Management Systems; Performance Improvement; Production; Labor and Management Relations; Auto Industry; Japan; United States
- 10 Jan 2012
- First Look
First Look: January 10
also find substantial variation in management practices across organizations in every country and every sector, mirroring the heterogeneity in the spread of performance in these sectors. One factor linked to this variation is ownership.... View Details
Keywords: Sean Silverthorne
- 08 Oct 2013
- First Look
First Look: October 8
opacity and agility. Clients find it very difficult to judge a firm's performance in advance, because they are usually hiring it for specialized knowledge and capability that they themselves lack. Price becomes a proxy for quality. And... View Details
Keywords: Sean Silverthorne
- 09 Jun 2022
- HBS Case
From Truck Driver to Manager: US Foods’ Novel Approach to Staff Shortages
the company was able to maintain its position as one of the top three food distribution companies in the US among rivals Sysco and Performance Food Group, capturing 10 percent of market share. US Foods’ strategy provides valuable lessons... View Details
Keywords: by Pamela Reynolds
- 17 Jun 2011
- HBS Case
KFC’s Explosive Growth in China
restaurants in China differ markedly in many ways from their Western counterparts. And while Pizza Hut has done very well for itself with nearly 500 restaurants in 120 cities (as of December 2010), KFC's performance has been... View Details
- 25 Apr 2011
- Research & Ideas
What CEOs Do, and How They Can Do it Better
what the boss is doing all day. For all of the minute-to-minute monitoring of employee performance from the time of Henry Ford onward, it's amazing how little any of us really know about how CEOs of major... View Details
Keywords: by Michael Blanding
- 10 Mar 2009
- First Look
First Look: March 10, 2009
variability than was the case historically. Under the new policy, dividends would be tied to the company's underwriting results, its performance relative to predetermined goals, and a target payout ratio. Progressive's new policy was... View Details
Keywords: Martha Lagace
- 14 Apr 2022
- Op-Ed
Let’s Move Forward from COVID—Without Forgetting What We’ve Learned
innovation. Organizations consistently applied new metrics to measure performance but used activity and time logged into systems to proxy for the actual value. Forging a new, better workplace Businesses are only as good as their people,... View Details
Keywords: by Hise O. Gibson and MaShon Wilson
- 23 Feb 2010
- First Look
First Look: Feb. 23
of capital, causing them to shrink and possibly exit the market. The strategy was used by Sun Microsystems in the 1980s and Dell Computer in the 1990s. Download the paper: http://www.hbs.edu/research/pdf/10-063.pdf The Determinants of Individual View Details
Keywords: Martha Lagace
- 28 Jul 2008
- Research & Ideas
Making the Decision to Franchise (or not)
decentralize their operations more; or they may provide more variable pay to employees when operating across diverse market types," Campbell continues. "Reporting structures, performance measurement systems,... View Details
- 25 Oct 2011
- First Look
First Look: October 25
criteria, and satisfies the same fairness constraints as the point system that was recently proposed by U.S. policymakers. In addition, the point system we design delivers an 8% increase in extra life year gains. We evaluate the View Details
Keywords: Sean Silverthorne