employee engagement - Publications - Faculty & Research

01 Jun 2000
News

Social Capital Markets: Creating Value in the Nonprofit World

conditions of the distribution of capital on nonprofit management and organizational performance. He will also investigate how the availability of capital at various stages of an organization's evolution affects its growth. Jed Emerson has been View Details

Keywords: Anne Kavanagh

05 May 2003
What Do You Think?

Is This a Golden Era for Marketing Productivity?

respondents concerned the misuse of such techniques. As Tom Henkel put it, "I'm sure the same companies that wasted time and money on poorly designed surveys and focus groups will engage in similarly misguided neuroscience and... View Details

Keywords: by James Heskett

01 Dec 2020
News

Karmic Kickstart

employees and from a variety of outside parties. We have, of necessity, been continuously involved at all levels, from setting and implementing strategy for the college and its place in Bhutan to negotiating contracts, hiring, updating IT... View Details

Keywords: transitions; higher education; travel; reflection; cancer; Educational Services

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Diversity on Teams: Our Own Harvest - Race, Gender & Equity

for Employee Resource Groups allocated (including but not exclusive to time, funding, and decision-making ability)? What policies address identity-based harassment? How does your organization respond when an employee’s physical boundaries... View Details

16 Jan 2020
News

Hitting the High Notes

chat bots in social media, data analytics to enhance candidate experience, and rewards to employees who refer successful hires. For nearly 30 years, Sheridan has been a high-level Human Capital Management consultant and expert on the... View Details

Keywords: Margie Kelley

29 Aug 2017
Blog Post

3 Insights from My First Year at HBS

business leaders and former heads of state I successfully completed one consulting engagement with an egg manufacturer in Tanzania during my FIELD Global Immersion As I look back, some of the most meaningful lessons this year came from... View Details

10 Mar 2021
News

Next Normal

Edited by Julia Hanna; illustrations by Fabio Consoli One year after the pandemic mandated an abrupt shift to working from home for millions of people, organizations are taking a long, hard look at how and where employees work—and why. In... View Details

25 Feb 2020
News

Teachable Moments

meaningful relationships with their people, they also create loyalty and an environment where employees feel secure enough to take chances and suggest innovative and sometimes disruptive ideas . When I speak of leadership, I’m referring... View Details

07 Sep 2020
Research & Ideas

How to Help Small Businesses Survive COVID's Next Phase

of business closures.” “We’re finding that you can’t save businesses by just allowing them to reopen,” Mills says. “Until it’s safe, their employees don’t want to come back. Their customers don’t want to come back. There’s no one out... View Details

Keywords: by Danielle Kost; Food & Beverage; Service

28 Oct 2001
What Do You Think?

What Can We Expect in the Other War?

In light of the outset of the war on terrorism, how does this affect what has been called the war for talent? A book by the same name 1 has recently characterized this as an "endless journey" to address the enduring challenge to provide winning View Details

Keywords: by James Heskett

03 Feb 2016
Research & Ideas

The State of Customer Service Leadership

Our observations of great service leaders reveal a greater emphasis on those skills demanded for intense personal interaction, engagement with employees at all levels of large people-intensive organizations,... View Details

Keywords: by Jim Aisner; Retail

08 Aug 2016
Lessons from the Classroom

Panic Management: Keep Your Eyes on the Road

blame someone.” When our brains are preoccupied, he continues, we engage in counterproductive behavior. “We demonize, we retreat from the problem itself and from others who might provide counsel, and then we redouble those efforts. We do... View Details

Keywords: by Dina Gerdeman

19 Mar 2006
Research & Ideas

Do I Dare Say Something?

As every company knows, employees are its greatest resource. It's more than a shame, then, that many workers are either not encouraged or afraid to speak up and communicate ideas at work. Employers are losing valuable knowledge and... View Details

Keywords: by Sarah Jane Gilbert

24 Apr 2012
First Look

First Look: April 24

by contracting on output, aligning preferences via employee selection may provide a useful alternative. This study investigates this idea empirically using personnel and lending data from a financial services organization that implemented... View Details

Keywords: Carmen Nobel

04 Dec 2007
First Look

First Look: December 4, 2007

effects more than doubled or had consumers' discount factor increased by fifty percent. Download the paper: http://www.hbs.edu/research/pdf/08-031.pdf PublicationsIdentity Incentives as an Engaging Form of Control: Revisiting Leniencies... View Details

Keywords: Martha Lagace

18 Dec 2012
First Look

First Look: December 18

panel of advisers-resulting in a wealth of teaching moments bound to keep you captivated. Experts agree that many twentieth-century leadership practices won't work in the turbulent twenty-first century. This engaging book gives you the... View Details

Keywords: Carmen Nobel

22 Feb 2011
Research & Ideas

Most Popular Articles, Papers of the Decade

encouraging hospital staff to speak up when they encounter operational problems and, when speaking up, to propose solutions to hospital management. The researchers find that both mechanisms can lead employees to report problems and... View Details

Keywords: by Sean Silverthorne

17 Dec 2001
Research & Ideas

Enterprising Women

is developing stem cell products to treat cancer, genetic disorders, and immune deficiencies. Keep Business Model Fluid "Know your timing," advised Susan Willet Bird, founder and president of Women.future, an organization that uses live and Web-based events... View Details

Keywords: by Julia Hanna

29 Jan 2021
News

Holding Business to Account

competitors had recently been forced to pay a record $108 million to settle a class action suit brought by female employees who had been denied advancement opportunities. Aiyer wanted to know what Albertsons was doing to avoid this costly... View Details

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In-Office, Remote, or Hybrid: Strategies for Success - Recruiting

Insights & Advice 08 Jul 2025 In-Office, Remote, or Hybrid: Strategies for Success tag Recruiting Advice Recruiting Strategies While many employees find themselves back in the office a great deal of the time, remote and hybrid work remain... View Details

Publications