Work Environments - Publications - Faculty & Research

21 Jan 2009
First Look

First Look: January 21, 2009

Working PapersLetting Misconduct Slide: The Acceptability of Gradual Erosion in Others' Unethical Behavior (revised) Authors:Francesca Gino and Max H. Bazerman Abstract Previously titled "Slippery Slopes and Misconduct: The Effect... View Details

Keywords: Martha Lagace

12 Feb 2018
Research & Ideas

Customers at the Back of the Line Are Anxious—Can You Keep Them from Leaving?

the service process rather than the line they’re waiting in. “Showing customers the work that’s being done to serve them can cause them to mind waiting less and value the service more,” he says. In virtual View Details

Keywords: by Michael Blanding; Retail; Service

01 Jun 2024
News

Alumni Achievement Awards 2024

Photographed by Susan Young; Edited by Julia Hanna MORE ON THE RECIPIENTS Read more about the 2024 recipients, and learn about past recipients. ALUMNI ACHIEVEMENT AWARDS SITE MORE ON THE RECIPIENTS Read more about the 2024 recipients, and learn about past recipients.... View Details

31 Mar 2022
Op-Ed

Navigating the ‘Bermuda Triangle’ in Professional Services

the past two decades by following an approach its founder calls “the Walmartization of healthcare.” The hospital delivers world-class results for cardiac patients, provides an excellent work environment to... View Details

Keywords: by Ashish Nanda

Web

Business, Government & the International Economy Curriculum - Faculty & Research

about the broad economic and political context in which business operates. Throughout their careers, business leaders are asked to formulate and lead their firm's responses to the external environment. They may also have the chance to shape that View Details

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Health Care - Faculty & Research

Health Care Health Care February 2015 Supplement The Affordable Care Act (A): Legislative Strategy in the House of Representatives By: Joseph L. Bower and Michael Norris In early 2009, the Obama administration and the Democratically-led Congress began View Details

10 Feb 2021
Research & Ideas

Has #MeToo Changed How Hollywood Hires?

start of a project,” the researchers note. “The choice of the writer (and his/her gender), to a great extent, influences or correlates with later choices—including the hiring of a director and actors/actresses—and signals the type of View Details

Keywords: by Rachel Layne; Media & Broadcasting

12 Sep 2024
Blog Post

4 Things You Need to Know about Immersive FIELD Courses at HBS

during the summer EC enrollment process and pending availability. Specific IFC offerings and locations vary year-to-year. Additionally, students enrolled in each IFC have the opportunity to submit preferences for which project, if applicable, that they would like to... View Details

Profile

Davida Bynum

created a deeply enriching environment for me. Outside of schoolwork, she encouraged me to participate in in performing arts, mock government, sports, cheerleading, church activities, and engineering camps. I even attended an aviation... View Details

January 2002 (Revised April 2015)
Background Note

A Note on Maneuvering in War and Negotiation

By: Michael Wheeler and Gillian Morris

Military metaphors are commonplace in business writing about strategy, but they are rarely used in the negotiation literature. This case takes the Marine Corps philosophy of warfighting and compares it with the tactics and techniques of effective negotiators. Some of... View Details

Keywords: Negotiation Tactics; Situation or Environment; Conflict and Resolution; War; Adaptation

Citation

Educators

Purchase

26 Apr 2022
Book

What Does Your Business Stand For? Why Building Trust Starts with Purpose

were waiting for a business meeting and were wrongly accused of loitering at a Starbucks store. “We work to create a warm, welcoming environment in our stores for every customer that visits Starbucks, and on... View Details

Keywords: by Ranjay Gulati

Web

Business for Social Impact | Social Enterprise | Harvard Business School

school nutrition environments in underserv... Featured MBA Courses Business at the Base of the Pyramid (B-BOP) This course seeks to provide an understanding of how business approaches can address low income segments, often the largest... View Details

05 Jul 2023
News

GCC Alumni Celebrate Grand Opening of New Club Center

alumni can collaborate on initiatives that contribute to the development and growth of the region," says Lootah. "Dubai has emerged as a prominent hub for HBS alumni activities and reunions. Having a space in this vibrant city enables us to provide a welcoming and... View Details

Keywords: Margie Kelley

17 Nov 2015
First Look

November 17, 2015

prowess, productivity, and ultimately prosperity. This chapter describes recent work in economics and management scholarship on how firms grow, with specific focus on questions surrounding the types of innovations that large and small... View Details

Keywords: Sean Silverthorne

11 Jan 2011
First Look

First Look: Jan. 11

Manage yourself: Learn that management isn't about getting things done yourself. It's about accomplishing things through others; 2) Manage a network: Understand how power and influence work in your organization and build a network of... View Details

Keywords: Sean Silverthorne

24 Jan 2023
Blog Post

Dispelling Myths About HBS Through My Summer Venture in Management Program Experience

scholars from all over the world, here are my top 3 misconceptions from my experience at HBS. Myth #1: I don't deserve to be here. I initially struggled with imposter syndrome in the first few SVMP cases, feeling like I didn't have the seemingly prerequisite academic... View Details

23 Apr 2019
First Look

New Research and Ideas, April 23, 2019

managers have to learn how to lead others rather than do the work themselves, to win trust and respect, to motivate, and to strike the right balance between delegation and control. Many fail to make the transition successfully. In this... View Details

Keywords: Dina Gerdeman

16 Jul 2020
Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

exceeding that percentage of actual revenue. Other expenses—insurance, credit card processing, marketing, utilities, repairs—mount up. Assuming adequate working capital upon opening, a restaurant’s cash from daily sales is used to pay for... View Details

Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage

Web

Advisory Board - Entrepreneurship

involved or started a number of entrepreneurial ventures. While working three days a week at AOL, he bootstrapped Compare.com , which enabled customers to compare prices on everything from PCs to mortgages. Later, He View Details

09 Jan 2012
Research & Ideas

Location, Location, Location: The Strategy of Place

around town, firms operating in these types of highly competitive environments need to maintain strong internal linkages between units and create a culture of collaboration among workers across distances, according to the View Details

Keywords: by Dina Gerdeman

Publications