Work Environment - Publications - Faculty & Research

12 Feb 2018
Research & Ideas

Customers at the Back of the Line Are Anxious—Can You Keep Them from Leaving?

the service process rather than the line they’re waiting in. “Showing customers the work that’s being done to serve them can cause them to mind waiting less and value the service more,” he says. In virtual View Details

Keywords: by Michael Blanding; Retail; Service

23 Oct 2000
Research & Ideas

The Strategy-Focused Organization

breakthrough performance from those that tried it but never delivered the results? When Bob McCool became head of Mobil NAM&R in 1992, he made it clear that the performance of the past was not acceptable; things had to change. Working... View Details

Keywords: by Robert S. Kaplan & David P. Norton

31 Mar 2022
Op-Ed

Navigating the ‘Bermuda Triangle’ in Professional Services

the past two decades by following an approach its founder calls “the Walmartization of healthcare.” The hospital delivers world-class results for cardiac patients, provides an excellent work environment to... View Details

Keywords: by Ashish Nanda

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Health Care - Faculty & Research

Health Care Health Care February 2015 Supplement The Affordable Care Act (A): Legislative Strategy in the House of Representatives By: Joseph L. Bower and Michael Norris In early 2009, the Obama administration and the Democratically-led Congress began View Details

01 Jun 2024
News

Alumni Achievement Awards 2024

Photographed by Susan Young; Edited by Julia Hanna MORE ON THE RECIPIENTS Read more about the 2024 recipients, and learn about past recipients. ALUMNI ACHIEVEMENT AWARDS SITE MORE ON THE RECIPIENTS Read more about the 2024 recipients, and learn about past recipients.... View Details

21 Jul 2021
Research & Ideas

What Does an ESG Score Really Say About a Company?

Receiving more information can clarify the complex, but not when it comes to environmental, social, and governance (ESG) scores. A recent study shows that the more information a company discloses about its ESG practices, the more rating agencies disagree on how well... View Details

Keywords: by Kristen Senz

21 Jan 2009
First Look

First Look: January 21, 2009

Working PapersLetting Misconduct Slide: The Acceptability of Gradual Erosion in Others' Unethical Behavior (revised) Authors:Francesca Gino and Max H. Bazerman Abstract Previously titled "Slippery Slopes and Misconduct: The Effect... View Details

Keywords: Martha Lagace

September 13, 2021
Article

Managing Through Crunch Time—Without Burning Out Your Team

By: Flavio Serapiao, Andrew Hill and Boris Groysberg

Crunch times—the long, stressful hours of work that are often required in the final weeks before a new product launch—can have an inordinate impact on the success of businesses and they’re powerful shapers of organizational culture. Effective leaders understand that... View Details

Keywords: Leadership; Situation or Environment; Management Skills

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08 May 2012
First Look

First Look: May 8

intrinsic task motivation-and one component outside the individual-the social environment in which the individual is working. The current version of the theory encompasses organizational creativity and innovation, carrying implications... View Details

Keywords: Carmen Nobel

30 May 2018
Research & Ideas

Should Retailers Match Their Own Prices Online and in Stores?

self-match? The research team found self-matching can work to a company’s advantage in three ways: Retailers can raise online prices. While prices online tend to be cheaper, a retailer that self-matches can raise the online price of a... View Details

Keywords: by Dina Gerdeman; Retail

Profile

Davida Bynum

created a deeply enriching environment for me. Outside of schoolwork, she encouraged me to participate in in performing arts, mock government, sports, cheerleading, church activities, and engineering camps. I even attended an aviation... View Details

05 Jul 2023
News

GCC Alumni Celebrate Grand Opening of New Club Center

alumni can collaborate on initiatives that contribute to the development and growth of the region," says Lootah. "Dubai has emerged as a prominent hub for HBS alumni activities and reunions. Having a space in this vibrant city enables us to provide a welcoming and... View Details

Keywords: Margie Kelley

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Knowing Your Students - Christensen Center for Teaching & Learning

Teaching by the Case Method Knowing Your Students Preparing to Teach Getting Started Developing Instructor Style Shaping the Learning Environment Knowing Your Students Planning a Class Session Leading in the Classroom Providing Assessment... View Details

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Business for Social Impact | Social Enterprise | Harvard Business School

school nutrition environments in underserv... Featured MBA Courses Business at the Base of the Pyramid (B-BOP) This course seeks to provide an understanding of how business approaches can address low income segments, often the largest... View Details

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Business, Government & the International Economy Curriculum - Faculty & Research

about the broad economic and political context in which business operates. Throughout their careers, business leaders are asked to formulate and lead their firm's responses to the external environment. They may also have the chance to shape that View Details

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Advisory Board - Entrepreneurship

involved or started a number of entrepreneurial ventures. While working three days a week at AOL, he bootstrapped Compare.com , which enabled customers to compare prices on everything from PCs to mortgages. Later, He View Details

03 Jan 2023
Book

Confront Workplace Inequity in 2023: Dig Deep, Build Bridges, Take Collective Action

mirror—and it's a nonjudgmental mirror—so that they can see what they believe.” After working with upper-level management, Opie meets with employees working at lower levels, which she prefers to do... View Details

Keywords: by Pamela Reynolds

09 Jun 2022
Blog Post

The MBA Class of 2022 Looks Back

career exploration. You may come into HBS wanting to pursue something specific, but this is the time to test uncharted waters and learn from all your peers who have worked in diverse fields! What is your favorite memory of your time at... View Details

22 Feb 2024
News

Combat-Tested Cancer Coaching

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. When Kathy Giusti (MBA 1985) was diagnosed with multiple myeloma in 1996, she was overwhelmed. It was the pre-Internet era, with limited available information, but... View Details

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Business Fundamentals Course - CORe | HBS Online

Nefedova Working on a cloud-based product expansion in Central and Eastern Europe for Microsoft and based in Munich, Germany BSc,International Hospitality Management, Marketing Major Ecole hoteliere de Lausanne MBA, Innovation and... View Details

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