Team Process - Publications - Faculty & Research

24 Sep 2018
Research & Ideas

How Cost Accounting is Improving Healthcare in Rural Haiti

personnel who had no previous experience with measuring costs at all. Working with local administrators, the team designed a simple procedure for collecting data on patient care. As the case explains: “The View Details

Keywords: by Carmen Nobel; Health

23 Jul 2012
Research & Ideas

The Power of Conversational Leadership

top assume otherwise. “Having communication that goes bottom-up is just as important as having communication that goes top-down.” "In many cases you have an executive team that's so sure about company strategy, but then you go inside the... View Details

Keywords: by Carmen Nobel

24 Feb 2015
First Look

First Look: February 24

resistance to their lobbying activities from the general public. These areas are known as "thin political markets" to distinguish them from more vibrant and competitive "thick" political processes (e.g., healthcare... View Details

Keywords: Sean Silverthorne

18 Dec 2013
HBS Case

Lessons from the Lance Armstrong Cheating Scandal

had been swirling around the cyclist for years. And yet, there was still something shocking about the admission. At the peak of his career, Armstrong was one of the most celebrated athletes in the world, earning $28 million a year from View Details

Keywords: by Michael Blanding; Sports

10 Nov 2015
Op-Ed

Authentic Leadership Rediscovered

importance of processing one’s crucibles: people need not feel like victims or stuff their experiences deep inside themselves. Rather, by understanding themselves and reframing their experiences, they can find the pearl inside that... View Details

Keywords: by Bill George

26 Nov 2001
Research & Ideas

How Toyota Turns Workers Into Problem Solvers

personally was in the field for at least 180 working days during that time and even spent one week at a non-Toyota plant doing assembly work and spent another five months as part of a Toyota team that was trying to teach TPS at a... View Details

Keywords: by Sarah Jane Johnston; Manufacturing; Transportation; Auto

20 Nov 2019
Research & Ideas

It's No Joke: AI Beats Humans at Making You Laugh

the jokes that Michael H. Yeomans used in his study. Take the poll The researchers tested further to see if explaining the machine’s recommendation process would help people accept it more. The team told... View Details

Keywords: by Dina Gerdeman

10 Apr 2014
Research & Ideas

John Kotter’s Plan to Accelerate Your Business

and agility in their processes. Accelerate takes those steps and "turbocharges them," he says. Under a dual operating system, all processes and activities that involve what a company already knows how to do stay on the regular,... View Details

Keywords: by Kim Girard

11 Jul 2016
HBS Case

Neurodiversity: The Benefits of Recruiting Employees with Cognitive Disabilities

those jobs earn. Many participants came to the program with advanced degrees and even holding patents but little, if any, work history. Pisano explains that many of those candidates wouldn’t make it through the interview process or... View Details

Keywords: by Roberta Holland; Technology

09 May 2023
Research & Ideas

Where to Find Remote Work Now: 250 Million Job Postings Paint a Complex Picture

Economics; Steven J. Davis of the University of Chicago’s Booth School of Business; and Lightcast Chief Economist Bledi Taska. Crunching the ‘WHAM’ algorithm To parse where and how people are working remotely, the researchers teamed with... View Details

Keywords: by Rachel Layne

27 Apr 2020
Research & Ideas

How Remote Work Changes What We Think About Onboarding

and processes. For example, companies must onboard employees remotely in a way that addresses competing tensions. Because the onboarding process must take place remotely, it will typically take longer than the in-person experience; yet... View Details

Keywords: by Boris Groysberg

26 Mar 2006
Research & Ideas

The Office of Strategy Management

coordinating role to help bring strategy to fruition. For this e-mail Q&A, Kaplan, the Baker Foundation Professor at Harvard Business School, teamed up with colleague Andrew Pateman, Principal of the Balanced Scorecard Collaborative.... View Details

Keywords: by Martha Lagace

March 2000 (Revised November 2000)
Case

IBM Corporation Turnaround

By: Robert D. Austin and Richard L. Nolan

Describes the details of IBM's dramatic corporate turnaround in the early 1990s led by CEO Louis V. Gerstner. Accounts of events are from interviews with IBM executives. Covers the factors that led to the company's decline and actions taken to recover. View Details

Keywords: Transformation; Restructuring; Management Teams; Management Practices and Processes; Leading Change; Organizational Change and Adaptation; Computer Industry; Information Technology Industry

Citation

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17 Jan 2023
Book

Good Companies Commit Crimes, But Great Leaders Can Prevent Them

leaders of companies, they are rightly interested in strategy, marketing, operation—they don’t want to be spending many hours and millions of dollars on external counsel and advisors to resolve misconduct issues. The best way of making sure of that is, again, by... View Details

Keywords: by Lane Lambert

23 Jun 2003
Research & Ideas

Building a Better Buyer-Seller Relationship

particular, is to understand patterns of investment and reward, and effectively manage the process that defines the dynamics of buyer-seller evolution, according to Narayandas. But how to do that? New research he shared with other... View Details

Keywords: by Martha Lagace

01 Apr 2013
Research & Ideas

First Minutes are Critical in New-Employee Orientation

Science Quarterly, a research team finds that shifting the focus to an employee's personal identity leads to an increase in both employee retention and customer satisfaction. "Organizations will talk about recruiting from outside the... View Details

Keywords: by Carmen Nobel; Web Services; Service; Telecommunications

April 2015
Article

Measuring Teamwork in Health Care Settings: A Review of Survey Instruments

By: Melissa Valentine, Ingrid M. Nembhard and Amy C. Edmondson

Background: Teamwork in health care settings is widely recognized as an important factor in providing high quality patient care. However, the behaviors that comprise effective teamwork, the organizational factors that support teamwork, and the relationship... View Details

Keywords: Teamwork; Psychometric Properties; Survey Instruments:; Measurement and Metrics; Surveys; Groups and Teams; Health Care and Treatment; Health Industry

Citation

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22 Feb 2022
Research & Ideas

Lack of Female Scientists Means Fewer Medical Treatments for Women

Women are more likely to invent medical treatments for endometriosis, cervical cancer, and other female conditions, but the dearth of women scientists limits the potential for such life-saving innovations. Female research teams are 35... View Details

Keywords: by Kristen Senz

04 Oct 2021
What Do You Think?

How Do We Make Sure the Right People End Up with Power in Organizations?

into the force. They were seeking the power over others that wearing a uniform and carrying (and using) a weapon would afford them. As a result, the selection process was altered, but of course the effects of the change would take years... View Details

Keywords: by James Heskett

07 Nov 2012
HBS Case

HBS Cases: Sir Alex Ferguson--Managing Manchester United

values, from the club's CEO to his assistant coaches, the players and the youth team, to his long-time assistant, the kit manager, and even the ladies who take care of washing the team jerseys. All those experiences and interactions... View Details

Keywords: by Sean Silverthorne; Sports; Entertainment & Recreation

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