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  • All HBS Web  (2,305)
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  • 26 Nov 2001
  • Research & Ideas

How Toyota Turns Workers Into Problem Solvers

personally was in the field for at least 180 working days during that time and even spent one week at a non-Toyota plant doing assembly work and spent another five months as part of a Toyota team that was trying to teach TPS at a... View Details
Keywords: by Sarah Jane Johnston; Manufacturing; Transportation; Auto
  • 20 Nov 2019
  • Research & Ideas

It's No Joke: AI Beats Humans at Making You Laugh

the jokes that Michael H. Yeomans used in his study. Take the poll   The researchers tested further to see if explaining the machine’s recommendation process would help people accept it more. The team told... View Details
Keywords: by Dina Gerdeman
  • 30 Nov 2007
  • What Do You Think?

What Is Management’s Role in Innovation?

managers, according to Marc Sniukas, should "set the context; guide the process ; clearly communicate reasons ; shield creative teams ; appreciate distinctiveness in people and their thinking; and... View Details
Keywords: by Jim Heskett
  • 20 Dec 2017
  • Lessons from the Classroom

How to Design a Better Customer Experience

into consideration the intense emotions of parents and children. So Dietz and his team embarked on a patient-centered redesign by attempting to view the diagnostic procedure through the eyes of a child. The result: Adventure Series... View Details
Keywords: by Dina Gerdeman; Health; Entertainment & Recreation
  • 19 Oct 2010
  • First Look

First Look: October 19, 2010

Diversity in Experience and Team Familiarity on Team Performance Authors:Robert S. Huckman and Bradley R. Staats Publication:Manufacturing and Service Operations Management (forthcoming) Abstract In this... View Details
Keywords: Sean Silverthorne
  • 27 Apr 2020
  • Research & Ideas

How Remote Work Changes What We Think About Onboarding

and processes. For example, companies must onboard employees remotely in a way that addresses competing tensions. Because the onboarding process must take place remotely, it will typically take longer than the in-person experience; yet... View Details
Keywords: by Boris Groysberg
  • 08 Oct 2013
  • First Look

First Look: October 8

Ferguson's Formula By: Elberse, Anita, and Sir Alex Ferguson Abstract—When Alex Ferguson took over as manager of the English football team Manchester United, the club was in dire straits: it hadn't won a league title in nearly 20 years... View Details
Keywords: Sean Silverthorne
  • 24 May 2011
  • First Look

First Look: May 24

relationships. Contributions to understanding the decoupling of globalization processes and how organizations respond to institutional change are discussed. Download the paper: http://www.hbs.edu/research/pdf/11-115.pdf When to Sign on... View Details
Keywords: Sean Silverthorne
  • 01 Apr 2013
  • Research & Ideas

First Minutes are Critical in New-Employee Orientation

Science Quarterly, a research team finds that shifting the focus to an employee's personal identity leads to an increase in both employee retention and customer satisfaction. "Organizations will talk about recruiting from outside the... View Details
Keywords: by Carmen Nobel; Web Services; Service; Telecommunications
  • 26 Oct 2022
  • Research & Ideas

How Paid Promos Take the Shine Off YouTube Stars (and Tips for Better Influencer Marketing)

audience] knows that the brand is sponsored, influencers’ brand discovery process is appreciated by the audience and thus can help mitigate the reputation harm.” Influencers should talk more to appear authentic. Zhang was surprised to... View Details
Keywords: by Kara Baskin; Technology; Media & Broadcasting
  • 24 Jun 2002
  • Research & Ideas

Four Keys of Enduring Success: How High Achievers Win

positive attitudes; Stevenson ticked them off. Successful people are good at matching goals with their own skillsets; they lead a team of believers; they take risks; they are lucky, hard workers, fierce competitors; they overcome... View Details
Keywords: by Martha Lagace
  • 11 Apr 2011
  • Lessons from the Classroom

Teaching a ‘Lean Startup’ Strategy

course, Eisenmann teaches cases on cloud storage company Dropbox and the social search service Aardvark. Both firms' founders were early practitioners of the lean startup method. The Dropbox team initially announced a bare-bones version... View Details
Keywords: by Carmen Nobel; Technology; Computer
  • 22 Feb 2022
  • Research & Ideas

Lack of Female Scientists Means Fewer Medical Treatments for Women

Women are more likely to invent medical treatments for endometriosis, cervical cancer, and other female conditions, but the dearth of women scientists limits the potential for such life-saving innovations. Female research teams are 35... View Details
Keywords: by Kristen Senz
  • 22 Dec 2008
  • Research & Ideas

10 Reasons to Design a Better Corporate Culture

in which you invest. An organization's norms and values aren't formed through speeches but through actions and team learning. Strong cultures have teeth. They are much more than slogans and empty promises. Some organizations choose to... View Details
Keywords: by James L. Heskett, W. Earl Sasser & Joe Wheeler
  • 23 Apr 2013
  • First Look

First Look: April 23

more than 250,000 invitees, resulting in 150 research ideas and hypotheses. The goal of opening up idea generation and disaggregating the different stages of the research process was to expand the number and range of people who might... View Details
Keywords: Sean Silverthorne
  • 18 May 2010
  • First Look

First Look: May 18

VP of NFL International, must propose a course of action that the London-based team can both execute and that will receive the approval of the NFL's commissioner and owners. Purchase this... View Details
Keywords: Martha Lagace
  • 04 Dec 2012
  • First Look

First Look: December 4

individuals' cognitive limitations in explaining unethical behavior, we focus on the socio-psychological processes that function as triggers of moral neglect, moral justification and immoral action, and their impact on moral behavior. In... View Details
Keywords: Carmen Nobel
  • 14 Apr 2022
  • Op-Ed

Let’s Move Forward from COVID—Without Forgetting What We’ve Learned

inequities resulted in team members being unable to bring their whole selves to work, which meant that organizations were operating with sub-optimal contributions. Also, excessive hierarchy that sought to drive efficiencies actually... View Details
Keywords: by Hise O. Gibson and MaShon Wilson
  • 16 Aug 2022
  • Op-Ed

Now Is the Time for Entrepreneurs to Play Offense

begging to have the opportunity to re-engage. Rigorously evaluate the quality and capacity of your senior team and take advantage of the extraordinary executive talent looking for new homes and more promising pastures. 3. Make View Details
Keywords: by Jeffrey Bussgang
  • 20 Sep 2016
  • First Look

September 20, 2016

necessary? How could he keep people engaged as the nature of the work evolved in some instances to become more predictable? What new systems and processes were needed to ensure a steady output of high quality work? Lebowitz was proud that... View Details
Keywords: Sean Silverthorne
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