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  • 2009
  • Chapter

Creating Superior Customer Value in a Connected World

By: Ranjay Gulati
"In the early twenty-first century, customers are more demanding than ever, and difficult economic times make them all the more so. As customers tighten their wallets and increase their demands, firms face greater pressure to provide superior customer value. Reducing... View Details
Keywords: Customer Satisfaction; Customer Value and Value Chain; Consumer Behavior; Product Design; Social and Collaborative Networks; Value Creation
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  • 12 Oct 2006
  • First Look

First Look: October 12, 2006

  Working PapersDo Corporate Social Responsibility Ratings Predict Corporate Social Performance? Authors:Aaron K. Chatterji, David I. Levine, and Michael W. Toffel Abstract Ratings of corporations'... View Details
Keywords: Sean Silverthorne
  • 27 Jul 2010
  • First Look

First Look: July 27

generations to come. Publisher's Link: http://press.princeton.edu/titles/9261.html The Impact of Corporate Social Responsibility on Investment Recommendations Authors:Ioannis Ioannou and George Serafeim Publication:Best Paper Proceedings... View Details
Keywords: Martha Lagace

    Silvan Baier

    Silvan Baier is a doctoral student in Organizational Behavior at HBS and the Department of Sociology at Harvard University. He studies how social structures shape and are shaped by the organization, spread, and evaluation of ideas and people. In his research, he... View Details

    • 15 Dec 2009
    • First Look

    First Look: Dec. 15, 2009

      Working PapersThe Global Networks of Multinational Firms Authors:Laura Alfaro and Maggie Chen Abstract In this paper we characterize the topology of global multinational networks and examine the macro and... View Details
    Keywords: Martha Lagace
    • November 2023
    • Case

    Tata Group in 2021: Pursuing Profits through Purpose

    By: Tarun Khanna, Krishna G. Palepu and Vidhya Muthuram
    October 8, 2021: Tata Sons won a bid to acquire India’s national carrier Air India, marking the airline's return to its original owners after 68 long years. The winning bid of $2.4 billion gave Tata Sons full ownership of the airline and its coveted network of 6,200... View Details
    Keywords: Corporate Strategy; Mission and Purpose; Corporate Social Responsibility and Impact; Emerging Markets; Mergers and Acquisitions; Ownership; Air Transportation; Air Transportation Industry; India
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    • 19 Feb 2013
    • First Look

    First Look: Feb. 19

    economic welfare. Paper: http://pubs.aeaweb.org.ezp-prod1.hul.harvard.edu/doi/pdfplus/10.1257/jep.27.1.45 Corporate Social Responsibility Reporting in China: Symbol or Substance? Authors:Marquis, Christopher, and Cuili Qian... View Details
    Keywords: Sean Silverthorne
    • 24 Mar 2009
    • First Look

    First Look: March 24, 2009

    authorities will soon deplete their supply. I evaluate a series of possible responses to this shortage: sharing addresses impedes new Internet applications and does not seem to be scalable. A new numbering system ("IPv6") offers greater capacity, but View Details
    Keywords: Martha Lagace

      Ranjay Gulati

      Ranjay Gulati is the Paul R. Lawrence MBA Class of 1942 Professor of Business Administration and the former Unit Head of the Organizational Behavior Unit at Harvard Business School. His pathbreaking research, which focuses on unlocking organizational and unleashing... View Details

      Keywords: biotechnology; computer; financial services; industrial goods; information technology industry; pharmaceuticals; professional services; retailing
      • 18 Nov 2021
      • Op-Ed

      5 Principles for Scaling Change from IBM’s High School Innovation

      big, systemic change. First of all, the bottom-up component is incredibly important. You have to get people individually feeling committed and connected. But you’ve also got the top-down component. You’re building a network of support,... View Details
      Keywords: by Kristen Senz
      • Article

      Relational Pluralism Within and Between Organizations

      By: Andrew Shipilov, Ranjay Gulati, Martin Kilduff, Stan Li and Wenpin Tsai
      Relational pluralism exists when actors maintain multiple kinds of relationships with one another and develop multiple identities as a result. The outcomes of relational pluralism can include greater flexibility in building network ties, more stable exchange... View Details
      Keywords: Organizations; Identity; Relationships
      Related
      • January 1990 (Revised June 1995)
      • Case

      Colliers International Property Consultants

      By: Nitin Nohria
      Describes the origins, organizational structure, management practices, and use of information technology (IT) in Colliers, a real estate network. Colliers provides local firms with a way to maintain local autonomy while gaining national and international coverage.... View Details
      Keywords: Property; Organizational Structure; Information Technology; Management Practices and Processes; Partners and Partnerships; Business Model; Mission and Purpose; Business Growth and Maturation; Conflict and Resolution; Quality; Real Estate Industry
      Related
      • August 2017 (Revised September 2018)
      • Case

      Audubon in 2017: The Turnaround

      By: V. Kasturi Rangan
      The case briefly describes the 112-year history of the organization and focuses particularly on the changes wrought by its new leader David Yarnold who was brought in by the board in 2010. Under Yarnold's leadership the organization went through two strategic plans... View Details
      Keywords: Nonprofit Strategy; Change Management; Change; Leadership; Nonprofit Organizations; Strategy; Transformation
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      • 02 Jul 2013
      • First Look

      First Look: July 2

      personal connections amongst U.S. politicians have a significant impact on Senate voting behavior. Networks based on alumni connections between politicians are consistent predictors of voting behavior. We estimate sharp measures that... View Details
      Keywords: Anna Secino
      • Research Summary

      The Unexpected Effects of Workplace Connectivity

      By: Ethan S. Bernstein

      While investigating how workplace transparency and privacy shape organizational behavior and performance, I wondered about the related effects of workplace connectivity. As new digital tools and organizational forms make it far easier for employees to communicate... View Details

      Keywords: Human Behavior; Performance; Virtual Work; Hybrid Work; Office Space; Workplace Design; Organizations; Organizational Design; Organizational Structure; Groups and Teams; Networks; Behavior; Social and Collaborative Networks; Communication
      • 02 Aug 2024
      • HBS Case

      How a Mission to Cut Food Waste Launched a Multimillion-Dollar Venture

      example of the growing number of social entrepreneurs whose credo is “putting purpose before profit,” as Harvard Business School Senior Lecturer and serial entrepreneur Reza Satchu chronicles in a 2024 case study, “Flashfood: The Magic of... View Details
      Keywords: by Lane Lambert; Technology; Information Technology
      • February 2022
      • Case

      US Foods: Driving Post-Pandemic Success?

      By: David E. Bell, Olivia Hull and Amy Klopfenstein
      In November 2021, US Foods CEO Pietro Satriano must decide his company’s trajectory following the COVID-19 pandemic. US Foods suffered due to business closures and social distancing during the height of the pandemic. While the situation improved following the return of... View Details
      Keywords: COVID-19 Pandemic; Agribusiness; Food; Goods and Commodities; Jobs and Positions; Job Design and Levels; Job Offer; Labor; Employment; Human Capital; Wages; Working Conditions; Operations; Distribution Channels; Order Taking and Fulfillment; Infrastructure; Logistics; Product Development; Diversification; Product Design; Service Delivery; Service Operations; Supply Chain Management; Social Psychology; Motivation and Incentives; Transportation; Truck Transportation; Transportation Networks; Agriculture and Agribusiness Industry; Distribution Industry; Food and Beverage Industry; Transportation Industry; United States
      Related
      • 16 Sep 2014
      • First Look

      First Look: September 16

      channel is the most relevant one. Download working paper: http://ssrn.com/abstract=2419522 Competition and Social Identity in the Workplace: Evidence from a Chinese Textile Firm By: Kato, Takao, and Pian Shu Abstract—We study the impact... View Details
      Keywords: Sean Silverthorne
      • Program

      Strategic Perspectives in Nonprofit Management

      nonprofit management course is presented jointly with the HBS Social Enterprise Initiative. Key Benefits This program delivers the strategic perspectives, practical frameworks, and leadership skills you need to drive high performance... View Details
      • 17 Aug 2021
      • Blog Post

      Applying the MBA Skillset to Global Health Challenges: Summer Fellow Vasilis Theodorou (MBA 2022)

      The HBS Summer Fellows Program enables students to apply their classroom training as they explore career opportunities in roles or regions where compensation is generally lower than the traditional MBA level. This summer, we are connecting with some of our 59 View Details