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  • All HBS Web  (4,158)
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  • March 2021 (Revised February 2025)
  • Teaching Note

Afterpay U.S.: The Omnichannel Dilemma

By: Antonio Moreno and Anibha Singh
Teaching Note for HBS Case No. 519-086. In 2018, Nick Molnar, the founder of the Australia-based online payment service Afterpay began its expansion to the U.S. market. The service had gained a loyal following in Australia by enabling customers to pay for online... View Details
Keywords: Omnichannel Retail; Digital Marketing; Business Startups; Business Growth and Maturation; Business Model; Business Organization; For-Profit Firms; Change Management; Customer Value and Value Chain; Customer Relationship Management; Customer Satisfaction; Financing and Loans; Microfinance; Global Strategy; Marketing Strategy; Market Entry and Exit; Digital Platforms; Product Development; Supply Chain Management; Business and Stakeholder Relations; Networks; Network Effects; Internet and the Web; Financial Services Industry; Technology Industry; United States; Australia
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Moreno, Antonio, and Anibha Singh. "Afterpay U.S.: The Omnichannel Dilemma." Harvard Business School Teaching Note 521-074, March 2021. (Revised February 2025.)
  • 2010
  • Working Paper

Integrity: A Positive Model That Incorporates the Normative Phenomena of Morality, Ethics, and Legality Abridged

By: Werner H. Erhard, Michael C. Jensen and Steve Zaffron
We present a positive model of integrity that, as we distinguish and define integrity, provides powerful access to increased performance for individuals, groups, organizations, and societies. Our model reveals the causal link between integrity and increased... View Details
Keywords: Trust; Performance Productivity; Information Technology; Knowledge; Moral Sensibility; Opportunities; Competitive Advantage; Legal Liability; Cost vs Benefits
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Erhard, Werner H., Michael C. Jensen, and Steve Zaffron. "Integrity: A Positive Model That Incorporates the Normative Phenomena of Morality, Ethics, and Legality Abridged." Harvard Business School Working Paper, No. 10-061, February 2010.
  • Spring 2014
  • Article

Charting Dynamic Trajectories: Multinational Firms in India

By: Prithwiraj Choudhury and Tarun Khanna
In this article, we provide a synthesizing framework that we call the "dynamic trajectories" framework to study the evolution of multinational enterprises (MNEs) in host countries over time. We argue that a change in the policy environment in a host country presents an... View Details
Keywords: Multinational Firms and Management; Change; India
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Choudhury, Prithwiraj, and Tarun Khanna. "Charting Dynamic Trajectories: Multinational Firms in India." Special Issue on Business, Networks, and the State in India. Business History Review 88, no. 1 (Spring 2014): 133–169.
  • Research Summary

Leadership and Leadership Development: An Ontological Approach

This summarizes my research program over the last twelve years (with my co-investigators Werner Erhard, Steve Zaffron, and more recently Kari Granger) in which the objective has been to rigorously distinguish leader and leadership and to create a technology for... View Details

  • 25 Jul 2005
  • Research & Ideas

Fool vs. Jerk: Whom Would You Hire?

feelings can result from people's inherent attributes or from the situations we find ourselves in with them. This distinction is important to keep in mind as we try to manage this tendency of people to favor... View Details
Keywords: by Tiziana Casciaro & Miguel Sousa Lobo
  • 06 Jul 2009
  • Research & Ideas

Conducting Layoffs: ’Necessary Evils’ at Work

example. Rather than simply following an automated routine, many people in our study would often tailor their conduct toward the victim in ways that reflected the specific challenges of the situation or the... View Details
Keywords: by Martha Lagace
  • 07 Jul 2023
  • Blog Post

Harvard Innovation Labs: Where Passion and Purpose Meet

The Harvard Innovation Labs ecosystem has been called a place of “structured serendipity” where innovation is fueled by connection and collaboration. The labs enable students and alumni from across Harvard’s 13 schools to take the seed of an idea with the potential to... View Details
  • 21 Feb 2005
  • Op-Ed

Is Business Management a Profession?

in Washington politicians. Fairly or not, people have become willing to believe that executives, as a class, are greedy and dishonest. However natural it might be to ask how so many executives—not to mention accountants, investment... View Details
Keywords: by Rakesh Khurana, Nitin Nohria & Daniel Penrice
  • December 2009
  • Case

Milliway Capital & Martin Smith: November 2008

By: G. Felda Hardymon, Matthew Rhodes-Kropf and Ann Leamon
Martin Smith, a recent MBA graduate, has just joined a top-tier venture capital firm in the difficult environment of late 2008. One of his first assignments is to review three companies in a partner's portfolio and recommend strategies for managing them. In addition,... View Details
Keywords: Investment Portfolio; Financial Management; Private Equity; Business Strategy; Partners and Partnerships; Venture Capital; Business or Company Management
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Hardymon, G. Felda, Matthew Rhodes-Kropf, and Ann Leamon. "Milliway Capital & Martin Smith: November 2008." Harvard Business School Case 810-088, December 2009.
  • 21 Nov 2023
  • Research & Ideas

Employee Negativity Is Like Wildfire. Manage It Before It Spreads.

Reconstruing involves broadening the perceived scope of the situation, either by looking back at a longer history, forward at a longer time horizon, or by contextualizing it more broadly. For instance, this might involve looking at an... View Details
Keywords: by Kristen Senz
  • 2014
  • Article

Paying It Forward: Generalized Reciprocity and the Limits of Generosity

By: Kurt Gray, Adrian F. Ward and Michael I. Norton
When people are the victims of greed or recipients of generosity, their first impulse is often to pay back that behavior in kind. What happens when people cannot reciprocate, but instead have the chance to be cruel or kind to someone entirely different—to pay it... View Details
Keywords: Moral Sensibility; Behavior; Situation or Environment; Attitudes
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Gray, Kurt, Adrian F. Ward, and Michael I. Norton. "Paying It Forward: Generalized Reciprocity and the Limits of Generosity." Journal of Experimental Psychology: General 143, no. 1 (February 2014): 247–254.
  • 19 Jun 2022
  • Blog Post

Celebrating our Student Fathers

Today and every day, we celebrate our student parents who balance academic requirements, career pursuits, and family life while at HBS. Our campus is a community, and we strive to create a welcome and inspiring environment not just for... View Details
  • 02 Jan 2024
  • Cold Call Podcast

Should Businesses Take a Stand on Societal Issues?

Keywords: Re: Hubert Joly
  • 03 Aug 2010
  • First Look

First Look: August 3

  PublicationsLords of the Harvest: Symbolic Signaling and Regulatory Approval of Genetically Modified Organisms Authors:Shon R. Hiatt and Sangchan Park Publication:Best Paper Proceedings of the Academy of Management (2010) Abstract Firms in regulated View Details
Keywords: Martha Lagace
  • 15 Jan 2014
  • Research & Ideas

Managing the Family Business: It Takes a Village

ownership support of the business are just too important to ignore or take for granted. We also know that strong performance of the business, the ownership group, and the family depends on the effective leadership of each group. This... View Details
  • 29 Mar 2011
  • Working Paper Summaries

Risky Trust: How Multi-entity Teams Develop Trust in a High Risk Endeavor

Keywords: by Faaiza Rashid & Amy C. Edmondson
  • 14 Feb 2023
  • Cold Call Podcast

Does It Pay to Be a Whistleblower?

Keywords: Re: Jonas Heese; Banking
  • 2014
  • Article

The Promise of Prediction Contests

By: Phillip E. Pfeifer, Yael Grushka-Cockayne and Kenneth C. Lichtendahl
This article examines the prediction contest as a vehicle for aggregating the opinions of a crowd of experts. After proposing a general definition distinguishing prediction contests from other mechanisms for harnessing the wisdom of crowds, we focus on... View Details
Keywords: Prediction; Forecasting and Prediction
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Pfeifer, Phillip E., Yael Grushka-Cockayne, and Kenneth C. Lichtendahl. "The Promise of Prediction Contests." American Statistician 68, no. 4 (2014): 264–270.
  • 2010
  • Chapter

When Does Leadership Matter? A Contingent Opportunities View of CEO Leadership

By: Noam Wasserman, Nitin Nohria and Bharat Anand
There is by now a long-standing debate on the impact that CEOs have on company performance. Studies of leadership describe how CEOs can significantly impact company performance, while the "constraints" perspective argues that leaders are sufficiently constrained by... View Details
Keywords: Business Ventures; Leadership; Performance Improvement; Research; Opportunities
Citation
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Wasserman, Noam, Nitin Nohria, and Bharat Anand. "When Does Leadership Matter? A Contingent Opportunities View of CEO Leadership." Chap. 2 in Handbook of Leadership Theory and Practice, edited by Nitin Nohria and Rakesh Khurana. Harvard Business Press, 2010.
  • 10 Nov 2003
  • Research & Ideas

Globalization: The Strategy of Differences

each move, a pitching team at a high-cost existing plant works with a catching team at a low-cost new location, and the move is not considered complete until the performance of the catching team meets or exceeds that of the pitching team.... View Details
Keywords: by Pankaj Ghemawat
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