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- All HBS Web (1,260)
- Faculty Publications (299)
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- 03 Nov 2015
- First Look
November 3, 2015
job test scores or grant managers discretion in making hiring decisions. We implement our test in the context of the introduction of a valuable job test across 15 firms employing low-skill service sector workers. Our results suggest that... View Details
Keywords: Sean Silverthorne
- 09 Mar 2003
- Research & Ideas
Education, Technology, and Business: What’s the Catch?
change" in accountability and the huge business need to offer services and programs to help teachers stay on top. Parents will also become more involved as consumers, he added, creating a push for overall school View Details
- 07 Mar 2000
- Research & Ideas
Putting Health Care Consumers in the Driver’s Seat
executives from Fortune 1000 companies. Among employees, 73 percent expressed interest in a defined contribution system, citing advantages such as the ability to choose the best quality plan in which their physician participates and the... View Details
- 21 Jun 2004
- Research & Ideas
Music Downloads: Pirates—or Customers?
industry consider peer-to-peer services as marketing tools rather than the enemy? Should online pricing be different from in-store pricing? What happens when broadband makes it as easy to illegally download an entire CD as an individual... View Details
- 02 Feb 2016
- First Look
February 2, 2016
quality of accounting information. Overall, a tractable accounting-based valuation model provides a unifying framework for obtaining reliable proxies of expected returns worldwide. Download working paper:... View Details
Keywords: Sean Silverthorne
- 24 Jan 2012
- First Look
First Look: Jan. 24
We drew on theories of knowledge-intensive firms, communities of practice, and professional service firms to analyze multiple cases of new practice area creation in management consulting firms. Our qualitative analysis identified four... View Details
Keywords: Sean Silverthorne
- 26 Feb 2008
- First Look
First Look: February 26, 2008
I test for learning vs. effort allocation effects of promotion-based incentives. I find that promotion and demotion decisions for store managers of a major U.S.-based fast-food retailer (QSR) are sensitive to nonfinancial performance measures of View Details
Keywords: Martha Lagace
- 12 Apr 2016
- First Look
April 12, 2016
April 2016 Harvard Business Review Can You Cut 'Turn Times' Without Adding Staff? By: Bernstein, Ethan, and Ryan W. Buell Abstract—The president of RSA Ground, the subsidiary of Rising Sun Airlines responsible for servicing its planes at... View Details
Keywords: Sean Silverthorne
- 11 Jun 2014
- Research & Ideas
In the Future of Sports Investing, Media Is the Best Bet
management. "I have two six-year-olds. The Red Sox have acquired them as lifelong customers, with very little expense on the team's part. And for the next 80-plus years, they'll be Red Sox fans without the chance of another Major League Baseball team coming to... View Details
- 06 Oct 2003
- Research & Ideas
The Growth of the Social Enterprise
with very specific practices and identifiable cultures. For example, City Year, the national youth service organization, has programs in fourteen cities across the country. Its founders made a strategic decision from the start to spread a... View Details
Keywords: by Carla Tishler
- 29 May 2001
- Research & Ideas
Race Does Matter in Mentoring
and design assignments. The education facilitated his transition into management when he was finally promoted two years later. Once in middle management, Williams's career took off; he was charged with coordinating the engineering, manufacturing, and field View Details
Keywords: by David A. Thomas
- 10 Sep 2013
- First Look
First Look: September 10
Publications 2006 Regional Studies Spatial Determinants of Entrepreneurship in India By: Ghani, Ejaz, William R. Kerr, and Stephen O'Connell Abstract—We analyze the spatial determinants of entrepreneurship in India in the manufacturing and View Details
Keywords: Sean Silverthorne
- 05 Jun 2014
- Research & Ideas
Fixing the ‘I Hate Work’ Blues
scientists and engineers about their latest ideas; visiting production facilities and service centers to check on quality and customer support. That means far less time holding lengthy business reviews in... View Details
Keywords: by Bill George
- 05 Aug 2015
- What Do You Think?
What Happened to the ‘Innovation, Disruption, Technology’ Dividend?
although some high-productivity economies may have seen their growth rates slow.” And Brent Dalager expressed his opinion that the picture is changing rapidly for the better with the introduction of “software robotics” in such industries as “financial View Details
- 01 Nov 2011
- First Look
First Look: Nov. 1
Entrepreneurship in India Authors:Ejaz Ghani, William R. Kerr, and Stephen O'Connell Abstract We analyze the spatial determinants of entrepreneurship in India in the manufacturing and services sectors. Among general district traits, View Details
Keywords: Sean Silverthorne
- 14 Apr 2008
- Research & Ideas
The Surprising Right Fit for Software Testing
consultants, and the work they might do for Specialisterne." A Winning Model The case also brings to the fore the potential of like-minded companies to build a business model around qualities in employees that at least in the past... View Details
- 14 Mar 2017
- First Look
First Look at New Research, March 14
marketing profile and putting measures in place to distinguish BrightStar’s services as higher quality than those of its competitors. A shifting regulatory landscape and labor shortages posed challenges, but... View Details
Keywords: Sean Silverthorne
- 30 Jun 2020
- Book
Capitalism Is More at Risk Than Ever
The book Capitalism at Risk first appeared in 2011. The problems it identified with social inequality, global trade strife, and environmental degradation have only accelerated by 2020. The new edition of Capitalism at Risk, subtitled How Business Can Lead, is expanded... View Details
Keywords: by Martha Lagace
- 15 Jan 2008
- First Look
First Look: January 15, 2008
out among community hospital systems in its pursuit of service rationalization, clinical quality improvement, and value-based delivery. Driven by determined leadership, ThedaCare began site-based View Details
Keywords: Martha Lagace
- 08 Jun 2010
- First Look
First Look: June 8
and Marketing Services Industry? Myth vs. Realty Authors:Alvin J. Silk and Charles King III Publication:Journal of Current Issues and Research in Advertising (forthcoming) Abstract We analyze changes in concentration levels in the U.S.... View Details
Keywords: Martha Lagace