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Show Results For
- All HBS Web
(773)
- News (303)
- Research (358)
- Events (3)
- Multimedia (16)
- Faculty Publications (208)
- 17 Sep 2013
- First Look
First Look: September 17
Government Inspections: Evidence from Restaurant Hygiene Inspections and Online Reviews By: Kang, Jun Seok, Polina Kuznetsova, Yejin Choi, and Michael Luca Abstract—Restaurant hygiene inspections are often cited as a success story of... View Details
Keywords: Sean Silverthorne
- 01 Jun 2017
- News
Alumni and Faculty Books for June 2017
changed over time is at odds with the evolutionary path taken by the Canadian system. The Underground Culinary Tour: How the New Metrics of Today’s Top Restaurants Are Transforming How America Eats by Damian Mogavero (MBA 1996) and Joseph... View Details
- 10 Mar 2015
- Research & Ideas
The Surprising Winners and Losers in the Retail Revolution
disproportionately to Quick Serve Restaurants [QSRs]) and filling in their non-perishable needs (household items, canned goods, health and beauty care) on separate store-based trips. These non-perishable trips are a place where eCommerce... View Details
- Web
Courses by Title - Course Catalog
Economy Sophus A. Reinert Fall 2025 Q1Q2 3.0 Challenges and Opportunities in the Restaurant Industry General Management, Entrepreneurial Management Michael S. Kaufman , Andy Pforzheimer Spring 2026 Q3Q4 3.0 Changing the World: Life... View Details
- 01 Sep 2011
- News
The Spangler Effect
away,” says Todd Mulder, food services general manager for Restaurant Associates, the hospitality firm that manages all campus food operations. “They are impressed that you can get sushi made to order,” in addition to soups, sandwiches, a... View Details
- 30 Mar 2017
- News
Negotiating Peace in Canada's Largest Rainforest
whenever you're going to build something that has never been built before. It's one thing to know exactly how something can work and to build the tenth franchise, or the hundredth, or the thousandth franchise restaurant under a model.... View Details
- 13 Apr 2020
- Research & Ideas
Small Businesses Are Worse Off Than We Thought
If the COVID-19 crisis lasts four months, 65 percent of small retailers say there’s a good chance they’ll be forced to close permanently by the end of the year. Among restaurants and bars, 70 percent expect to go out of business if... View Details
- 13 Jan 2020
- Blog Post
Blending my Tech and Managerial Mindsets
means for them (Do I need to take an umbrella? How many diners will my restaurant get tomorrow? Should I close the airport ramp today and prepare for de-icing?). What part of your role is different from what you imagined it might be? The... View Details
- 20 Feb 2018
- First Look
First Look at New Research and Ideas, February 20, 2018
Describes TelePizza, Spain's leading chain of pizza restaurants and delivery services. TelePizza has experienced rapid growth to 500 stores since its creation in 1987. The company went public on the Spanish stock market in late 1996.... View Details
Keywords: Sean Silverthorne
- 13 Feb 2019
- News
We’re All Going to Get Hacked
If you don’t fix it, you’re going to lose the trust. If you couldn’t go into a restaurant and trust the fact that the food had been prepared right. And that’s because there’s laws and regulations that come in there. We see View Details
- 22 Jul 2015
- Research & Ideas
Name Your Price. Really.
"open fare" system; and Panera Bread runs four nonprofit "Panera Cares" locations with PWYW pricing. Oftentimes, businesses use the strategy as a promotion to get new customers, sometimes with a social tie-in for extra incentive—for example, a View Details
- 21 Oct 2024
- Research & Ideas
What Happens in Vegas Could Shape the Metaverse
first flocked to the area in the 1940s and worked together to build the entertainment hub it is today: a destination for gambling, trade shows, comedy, music, and some of the finest restaurants in the country. “It is simply the result of... View Details
- 01 Sep 2004
- News
American Dream
1,000 customers eat at the 525-seat restaurant in one hour, washing down slices of homemade pie or a maple-iced donut with cups of the store’s famous five-cent coffee. In a town with a population of 800 people, Wall Drug bolsters its... View Details
- 25 May 2020
- Research & Ideas
Has Occupational Licensing Outlived Its Usefulness?
information that’s available on the online review platforms and information that’s obtained through government regulation to gather more informative signals of restaurant hygiene. I’m also working on other research estimating network... View Details
- 13 Dec 2022
- News
The First Five Years: Christine Keung and Reggie Smith
graduates from working-class families. I helped my parents deliver packages and clean college dorms in Philadelphia. Christine helped her immigrant parents run a Chinese restaurant in Los Angeles. It was impossible for us to experience... View Details
- 26 Jun 2025
- News
The Vinyl Revival
with my first business idea, which was a Beatles-themed Hard Rock Cafe-type restaurant called The Octopus's Garden. My parents were like, "This is a great idea, we should get it protected, the copyright and all that, your idea," and we... View Details
- 01 Mar 2013
- News
Opening the Door
capital in the world. It's time we had some kind of a health-care/SEC equivalent. There are some encouraging trends in the private sector. For example, Sears Holdings Corporation and Darden Restaurants are now giving employees cash... View Details
- 21 May 2020
- Research & Ideas
Fighting the COVID Blues: Advice from Business Research
others. Material purchases are less satisfying than buying experiences like taking a trip or attending a show, Norton’s research shows. Even though vacations and restaurant outings may not be in the cards right now, we can still spend... View Details
Keywords: by Dina Gerdeman and Danielle Kost
- 09 Sep 2008
- First Look
First Look: September 9, 2008
note: http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=209042 elBulli: The Taste of Innovation Harvard Business School Case 509-015 Ferran Adriá, chef at elBulli, the highest-ranked restaurant in the world... View Details
Keywords: Sean Silverthorne
- 01 Mar 2014
- News
The Solution to the Global Food Crisis Just Might Come from Nigeria
skeptical Nigerian consumers to eat what its farmers grow. A couple of summers ago, Ndidi Okonkwo Nwuneli (MBA 1999) saw this dilemma firsthand when she stopped by a small restaurant outside Lagos in southwest Nigeria, not far from the... View Details