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Show Results For
- All HBS Web
(759)
- News (293)
- Research (354)
- Events (3)
- Multimedia (16)
- Faculty Publications (203)
- 03 Mar 2015
- First Look
First Look: March 3
to attract more sponsors. With KCON 2012 having lost money, despite a robust turnout, it was far from clear whether to repeat the event and, if so, whether its scale should be expanded beyond 2012's $1.1 million budget. With CJ recently opening a chain of mid-market... View Details
Keywords: Sean Silverthorne
- 22 Nov 2024
- News
Healthcare Club Hosts its 25th Annual Conference; Alumni Step Out for Global Networking Night; Meet the Club Leader: Andrea Fantacone
Healthcare Alumni Conference Marks 25 Years The HBS Healthcare Alumni Association (HBSHAA) hosted its 25th Annual Conference at the Charles Hotel in Cambridge on November 7, and once again offered an exclusive agenda that was jam-packed with industry thought leaders... View Details
Keywords: Margie Kelley
- 15 Jun 2021
- News
The Path Ahead
even more learners, and we’re running a number of experiments to try and get to non-linear growth. Editor's note: Dean Datar's response applies to both of the following questions: Along with another HBS sectionmate, Steve Sarver, I operate a food manufacturing and... View Details
- 01 Dec 2019
- News
Alumni and Faculty Books for December 2019
for holding honest conversations with everyone in your organization. Used by more than 800 organizations across the globe, the strategic fitness process has helped leaders in a diverse range of industries—including medical technology, information technology, banking,... View Details
- 05 Dec 2016
- News
The Dragon’s Tale
free trade zones began the transformation of China’s state-run economy. In the 1990s, you saw a significant easing of restrictions on startups—first in the restaurant industry and gradually spreading elsewhere. Small, state-owned... View Details
Keywords: Deborah Blagg
- 01 Apr 2000
- News
A Place in the Sun
a variety of environmental initiatives that he has undertaken over the years. His devotion to preserving the island's natural beauty as well as the Fijian culture has earned Turtle Island accolades that include the 1999 Green Hotelier Award from the International Hotel... View Details
Keywords: Julia Hanna and Garry Emmons
- 06 Sep 2005
- Research & Ideas
When Product Variety Backfires
example would be laptop computers that vary in configuration, with one having a CD-ROM and another having a wireless modem. Entrees in a restaurant would be another example. In these cases, choosing one alternative provides you with some... View Details
- 25 May 2020
- Research & Ideas
Has Occupational Licensing Outlived Its Usefulness?
information that’s available on the online review platforms and information that’s obtained through government regulation to gather more informative signals of restaurant hygiene. I’m also working on other research estimating network... View Details
- 13 Dec 2022
- News
The First Five Years: Christine Keung and Reggie Smith
graduates from working-class families. I helped my parents deliver packages and clean college dorms in Philadelphia. Christine helped her immigrant parents run a Chinese restaurant in Los Angeles. It was impossible for us to experience... View Details
- 01 Jun 2010
- News
Michael Depatie
Depatie Art by Scott Laumann Founded in 1981, Kimpton Hotels & Restaurants is America’s first (and largest) boutique hotel group. With its hosted evening wine hour (where you might play Wii or have your tarot cards read), whimsical style,... View Details
- 19 Dec 2017
- First Look
New Research and Ideas, December 19, 2017
and time costs. Organic wine finally attained niche popularity in the 2010s, mainly in northwest Europe and in cosmopolitan global cities elsewhere, as fine-dining restaurants like Noma sought wines with clear terroir. Organic wine... View Details
Keywords: Carmen Nobel
- 25 Feb 2014
- First Look
First Look: February 25
Cracker Barrel In the fall of 2011, activist investor, Sardar Biglari, has acquired nearly 10% ownership in the Cracker Barrel restaurant chain. He believes that the board and senior management have failed and the company has... View Details
Keywords: Sean Silverthorne
- 21 Nov 2017
- First Look
First Look at New Research and Ideas, November 21, 2017
platforms. We explore this "rating aggregation problem" and offer a structural approach to solving it, allowing for (1) reviewers to vary in stringency and accuracy, (2) reviewers to be influenced by existing reviews, and (3) product quality to change over... View Details
Keywords: Sean Silverthorne
- 10 Jun 2022
- Blog Post
New Venture Competition 2022: Business and Environment Ventures
2023), Luis F Gutierrez (MBA 2023), Seyfihan Usarer (MBA 2023)Our vision is to build a digital marketplace that connects Farmers directly with Restaurants, enabling farmers to earn higher profits by disrupting existing complex supply chains and giving View Details
- 01 Mar 2015
- News
A Boomtown's Echo
shuttered for the season in late October. Not only were they not shuttered, every single parking spot had an oil truck in it. “I ran into this high school classmate of mine who—like a lot of my classmates in my little class of 34—stayed in the area. She had this little... View Details
- 12 Oct 1999
- Research & Ideas
Confronting the Challenges that Face Bricks-and-Mortar Stores
tried installing video terminals in one of its restaurants to allow patrons to place their own orders. Younger customers loved them, but older people preferred to talk with human attendants. I recently tested an on-line banking system and... View Details
- 26 Feb 2019
- Blog Post
Forget Cash. Here Are Better Ways to Motivate Employees
creating peer-to-peer recognition programs in which employees are provided monthly reward points that they can give away to colleagues for work-related wins. Employees who earn a certain number of points can redeem them for various perks, such as a View Details
Keywords: All Industries
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
Good and bad service experiences die hard. Who can forget the hotel receptionist who went above and beyond the call of duty to accommodate a last-minute change in travel plans in contrast to the sulky server at an expensive restaurant who... View Details
- 26 Jul 2016
- First Look
July 26, 2016
Organizational Model to Drive Growth Pal's Sudden Service has developed a unique operating model and organizational culture in the quick-service restaurant business. With a deep emphasis on process control and improvement, zero defects,... View Details
Keywords: Sean Silverthorne
- 14 Dec 2009
- Research & Ideas
Can Entrepreneurs Drive People Movers to Success?
the like. Right now, a developer must accept a dramatically reduced price for that kind of land. But PRT could connect outlying buildings directly to a subway platform and a restaurant district. A PRT-connected outlying building could be... View Details