Responsive Expectations - Publications - Faculty & Research

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5.1 Information Technology | MBA

Resources to violate copyright laws. A student may be held responsible for misuse that occurs by allowing a third party access to their computer, account, or network connection. Key Policies & Guidelines Authorized Use A student is... View Details

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“It’s like a pie-eating contest” | Social Enterprise | Harvard Business School

would allow us to infuse different skill sets into BMC – a low risk way of trying out new talent, maybe someone with no healthcare experience at all.” “The one-year commitment was key,” says Josh. “I was going into a new role, a new industry. It was nice that I wasn’t... View Details

10 Dec 2010
News

Notes from the Trenches

Be clear with partners when it comes to delineating between areas of responsibility and ownership. And make sure that everyone has an equity stake early on. Any mistakes? “I hired people with outstanding résumés, people who thought some... View Details

Keywords: Julia Hanna; Management, Scientific, and Technical Consulting Services; Professional Services; Scientific Research and Development Services

01 Mar 2024
News

The Exchange: Takeaways from the Takedown

Professors Eugene Soltes and Aiyesha Dey; image by John Ritter When Sam Bankman-Fried was convicted in 2023 of all seven charges against him related to the cryptocurrency exchange FTX, the jury needed less than five hours to deliberate after a months-long trial. The... View Details

Keywords: Jen McFarland Flint; Securities, Commodities, and Other Financial Investments; Finance

Profile

Omowale Casselle

What does your work involve? "My official title is director of product management, SAMPLEit, a new venture at redbox. In this role, I'm responsible for leveraging technology across our different product lines—kiosk, mobile, and... View Details

Keywords: Technology; Consumer Products

11 Jul 2017
News

The Right Thing to Do

start or for course materials, so word gets spread around that it doesn’t pay to have bad ethics,” says Larry Ackman, who expects more episodes to be made. Additionally, the episodes are available online for anyone to view. Larry Ackman... View Details

Keywords: Constantine von Hoffman; Securities, Commodities, and Other Financial Investments; Finance; Mining (except Oil and Gas); Mining

28 Feb 2014
News

The First Five Years: Omowale Casselle (MBA 2009)

Omowale Casselle What does your work involve? "My official title is director of product management, SAMPLEit, a new venture at redbox. In this role, I'm responsible for leveraging technology across our different product lines—kiosk,... View Details

Keywords: General Merchandise Stores; Retail Trade

20 Aug 2007
Research & Ideas

HBS Cases: Using Investor Relations Proactively

the financial markets nor found consistent with the firm's previous objectives. Total also learned that it had to be prepared to communicate about accidents. Its slow response when the oil tanker Erika split in 2 and sank in 1999, causing... View Details

Keywords: by Martha Lagace; Energy; Utilities

29 Aug 2024
Blog Post

Exploring Sustainable Energy: A Visit to Vestas Wind Turbine Manufacturing in Odense, Denmark

extreme weather conditions without interruption, stressing each component at 3x the expected load. Vestas discussed their unique partnership structures with their customers and suppliers to ensure the safety and quality of all of its... View Details

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IFC: India; Development While Decarbonizing - India’s Path to Net Zero - Course Catalog

Unilever, and startups such as Ohmium Green Hydrogen, Ather Mobility, StringBio, and Exponent Energy. We will also focus on rural development and energy access for the poor arranged through organizations such as the SELCO Foundation. The schedule during the Immersion... View Details

Profile

Cristiana Torres

Cristiana Torres' great-grandfather built a textile mill in Barcelos, Portugal, a family business that her father ran, her brother worked for, and Cristiana was expected to join. Midway through her undergraduate years, however, the... View Details

Keywords: Tech; Nonprofit/Government/Education

04 Feb 2025
Blog Post

Leadership with Purpose: Redefining Success & Impact with Satpal Singh (SELP—India 4, 2019)

offered the perfect platform for exploration. Initially, I viewed SELP—India as a way to equip myself with cutting-edge insights to drive change more effectively. What I didn’t expect was how profoundly the program would shift my approach... View Details

10 Jun 2002
Research & Ideas

Disruption: The Art of Framing

When we perceive a competitor's groundbreaking innovation as a threat, we may act defensively and hastily. But if we see that same event as an opportunity, our response might be more deliberate and unhurried. As a leader, how you frame... View Details

Keywords: by Clark Gilbert & Joseph L. Bower

23 Jan 2018
First Look

First Look at New Research and Ideas, January 23, 2018

collateral consequences of idle time; when workers expect idle time following a task, their work pace declines and their task completion time increases. This decline reverses the well-documented deadline effect, producing a dead-time... View Details

Keywords: Sean Silverthorne

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Online Transforming Customer Experiences Course | HBS Online

Exercise Addressing Customer Compatibility Aligning with Customer Needs Experimenting with Transparency Customizing Service to Meet High Expectations Featured Exercises Identify the five types of customer variability Reflect on a service... View Details

01 Jun 2005
News

Do You Speak Business?

At Dell Beijing, Andy Klump (MBA ’03) was excelling at his job — selling computer hardware and services solutions to multinationals — when the company’s 360-degree performance-review process underwent a change. As part of the new approach, Klump was View Details

Keywords: Garry Emmons

18 Jun 2020
Blog Post

Black MBA Students Pen Letters to the HBS Community: Letter 3/5

coworkers by default. I would like to be one of many to tell you that Black people are not responsible for your education on individual, institutional, or structural racism. Furthermore, the time to be a silent and passive ally is over.... View Details

09 Sep 2013
Lessons from the Classroom

Teaching Climate Change to Skeptics

dramatic consequences if indeed it is man-made may be worth trying to do something about it." Take BEI faculty cochair Rebecca Henderson's response to some readers who left naysaying comments in regard to the article Corporate Leaders... View Details

Keywords: by Carmen Nobel

02 Aug 2016
First Look

August 2, 2016

attention is allocated, and how that attention is allocated. Using click-stream data for thousands of U.S. households, we assess if and how attention allocation on each dimension changed between 2008 and 2013, a time of large increases in online offerings. We identify... View Details