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  • All HBS Web  (2,498)
    • People  (18)
    • News  (921)
    • Research  (1,005)
    • Events  (1)
    • Multimedia  (3)
  • Faculty Publications  (303)
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  • 10 Feb 2016
  • Sharpening Your Skills

Sharpening Your Skills: New Insights into Career Development

Christensen discusses economic theory and personal happiness. WORKING PAPERS Looking Up and Looking Out: Career Mobility Effects of Demographic Similarity among Professionals... View Details
Keywords: Re: Multiple Faculty
  • 02 Feb 2016
  • First Look

February 2, 2016

for rigorous accounting research. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50473 forthcoming Proceedings of the National Academy of Sciences of the United States of America Hiding Personal Information Reveals the... View Details
Keywords: Sean Silverthorne
  • January 1998
  • Case

Jerry Sanders

In 1997, Jay Sanders sold his 10-month-old medical device start-up company for more than $33 million. Looking to the future, he wondered if this was a success he could transform into a medical device brokerage business. As he reviewed his career history and the... View Details
Keywords: Personal Development and Career; Business Startups; Medical Devices and Supplies Industry; Medical Devices and Supplies Industry
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Burton, M. Diane, and Katherine Lawrence. "Jerry Sanders." Harvard Business School Case 498-021, January 1998.
  • 17 Feb 2003
  • Research & Ideas

Tales of the Newly-minted MBA

How do real-world conditions and shifting personal priorities influence a young MBA's early career path—those first five to ten years that executives remember as being of such critical importance? To find... View Details
Keywords: by Julia Hanna
  • 04 Sep 2001
  • Lessons from the Classroom

Getting Back on Course

families. As Professor of Management Practice and co-head of the HBS Entrepreneurial and Service Management unit, Myra Hart has been particularly interested in women in... View Details
Keywords: by Martha Lagace
  • 11 Mar 2013
  • Research & Ideas

Marissa Mayer Should Bridge Distance Gap with Remote Workers

Marissa Mayer's decision to ask Yahoo! employees to work from offices rather than at home has at least two potentially negative consequences, one for her and one for her employees. But she can mitigate both by linking View Details
Keywords: by Lakshmi Ramarajan; Web Services; Web Services
  • 14 Jun 2011
  • First Look

First Look: June 14

always want to hear that a person is struggling, nor do they necessarily reward risk taking, even though they might pay lip service to innovative initiative. The authors outline several steps that... View Details
Keywords: Sean Silverthorne
  • 08 Oct 2015
  • Research & Ideas

Four Questions Fundraisers Must be Prepared to Answer

sustainable? Is there effective governance? Is the organization’s staff passionate and collaborative in carrying out a mutually understood service model? Will my gift make a difference? You must appeal to... View Details
Keywords: by Julia Hanna
  • 11 Oct 2004
  • Research & Ideas

Four Ways to Create Lasting Change

CEO and his team. Q: What caused the failure of Alpha's first attempt at a customer service initiative in the early 1990s? A: Initially, the first CSE [Customer Service... View Details
Keywords: by Martha Lagace
  • 10 Jan 2007
  • HBS Case

The Challenge of Managing National Security

extent before, but its "product mix," unlike IBM's, changed in a single morning. Q: Turning to teaching, is there a case of yours that's a personal favorite? A: One of my favorites is the three-part Ryanair series. In Part A,... View Details
Keywords: by Garry Emmons; Service
  • 04 Aug 2009
  • First Look

First Look: August 4

benefits are often indirect and not immediately felt. One benefit of increased labor is improved quality. The objective of this paper is to examine the effect of labor on profitability through its impact on quality. I examine both... View Details
Keywords: Martha Lagace
  • 11 Nov 2013
  • Research & Ideas

A Smarter Way to Reduce Customer Defections

Companies spend significant sums to acquire customers. Once hooked, marketers protect those investments by attempting to keep patrons happy, engaged, and most of all, loyal. Reducing customer attrition, or "churn" in marketing parlance,... View Details
Keywords: by Dina Gerdeman; Service; Service
  • 13 May 2014
  • Op-Ed

The Alibaba Effect

transactions. A combination of Amazon and eBay, it holds an 80 percent share of the e-commerce market in the world's second largest economy. Its net income for 2013 was four times more than in 2012. Its products View Details
Keywords: by Bill Kirby & Warren McFarlan; Retail
  • 23 Nov 2009
  • Research & Ideas

Management’s Role in Reforming Health Care

are used to good service from other industries and expect higher performance than they see on the delivery sector. They obviously worry a lot about whether their insurance will cover the medical View Details
Keywords: by Martha Lagace; Health
  • 05 Nov 2013
  • First Look

First Look: November 5

levels, and prices and show that competition with privacy has several effects on the marketplace. First, competition drives the provision of services with a low level of... View Details
Keywords: Sean Silverthorne
  • 15 Oct 2001
  • Research & Ideas

Rethinking E-Leadership

Chuang, CEO of Aquent, an employment services company headquartered in Boston. In roughly half of the new initiatives Aquent has invested in over the last few years, Chuang estimates, "we have gotten too excited about a new product... View Details
Keywords: by Melissa Raffoni
  • 08 Jul 2014
  • First Look

First Look: July 8

way. Publisher's link: http://www.amacombooks.org/book.cfm?isbn=9780814434093 Forthcoming Journal of Public Economics No Margin, No Mission? A Field Experiment on Incentives for Public Services Delivery. By: Ashraf, Nava, Oriana Bandiera,... View Details
Keywords: Carmen Nobel
  • 26 Jul 2011
  • First Look

First Look: July 26

different sources (e.g., food versus fire safety). Up Close and Personal: Developing Foundations for Leader Development through Personalization of Management Learning Authors:Gianpiero Petriglieri, Jack... View Details
Keywords: Sean Silverthorne
  • January 2007 (Revised October 2008)
  • Case

H&R Block 2006

By: Peter Tufano
Mark Ernst, the Chairman, CEO and President of H&R Block, has to decide how to respond to a competitive threat posed by a competitor's refund-lending product. Block is the largest U.S. tax preparation firm, which competes not only on its tax preparation services, but... View Details
Keywords: Ethics; Financing and Loans; Personal Finance; Taxation; Corporate Social Responsibility and Impact; Competition; Financial Services Industry
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Tufano, Peter, Arijit Roy, and Emily McClintock. "H&R Block 2006." Harvard Business School Case 307-091, January 2007. (Revised October 2008.)
  • 21 Nov 2011
  • Lessons from the Classroom

The New Challenge of Leading Financial Firms

have been due in large part to the culture of the previous organization; hence, the type of person who thrived at Goldman Sachs might flounder at Credit Suisse. But there's a broader reason for performance declines: banks often don't... View Details
Keywords: by Carmen Nobel; Financial Services
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