Personal and Laundry Services - Publications - Faculty & Research

07 Apr 2021
Research & Ideas

How Teams Work: Lessons from the Pandemic

Team Work: Learnings from How Teams Adapted Their Activities During the COVID-19 Pandemic, which will appear in the journal Information and Organization. Perlow, Whillans, and HBS doctoral student Aurora... View Details

Keywords: by Kristen Senz

17 Sep 2018
Research & Ideas

Welcome to Retirement. Who Am I Now?

teenage daughter through a bumpy high school period by helping with schoolwork and spending more time with her. Activating a latent identity: A retiree rediscovers a passion that had become dormant due to the demands of work. One View Details

Keywords: by Dina Gerdeman; Entertainment & Recreation

Program

Strategy for Health Care Delivery—Virtual

Design and implement a bundled payment system to reduce health care spending and increase quality of care Explore strategy transformation, geographic expansion, and the process... View Details

Keywords: Health Care; Health Care

05 Jul 2012
What Do You Think?

Why Is Trust So Hard to Achieve in Management?

Sons, 1964) Ron McCoy, Ed., The Best of Deming (SPC Press, 1994). Helen Rosethorn, The Employer Brand: Keeping Faith with the Deal (Farnham, UK: Gower, 2009) Leonard A. Schlesinger and Jeffrey Zornitsky, "Job Satisfaction, View Details

Keywords: by James Heskett

27 Jun 2011
Research & Ideas

Recovering from the Need to Achieve

back in a month and let's talk again." After a couple of weekends walking on the beach on Long Island with Marie and having heart-to-heart discussions about matters View Details

Keywords: by Kim Girard

16 Feb 2023
HBS Case

ESG Activists Met the Moment at ExxonMobil, But Did They Succeed?

The impact-investment hedge fund Engine No. 1 made a big splash in May 2021 when it managed to get three nominees elected to the ExxonMobil board of directors. It was an open effort to prod the oil giant toward renewable energy and test whether activist investing could... View Details

Keywords: by Lane Lambert; Financial Services

Web

South Asia - Global

influence corporate behavior and governance. The sessions, attended by the alumni and business leaders, sparked discussions on CEO personality View Details

Web

Contact Us

Contact Us Contact Us Work with Us Career & Professional Development is dedicated to fostering connections between employers and HBS talent. Our office takes a personalized approach to your recruiting... View Details

24 Mar 2008
Research & Ideas

Reducing Risk with Online Advertising

it's often hard to know whether you've received the service you've contracted to receive and have paid for. You've got a bill. Have you also received the benefit of the service—the customers? Certainly you... View Details

Keywords: by Martha Lagace; Web Services; Web Services

06 Jun 2018
Research & Ideas

Cut Salaries or Cut People? The Best Way to Survive a Downturn

because those agents deciding to leave had other options. For instance, customer service reps at a nearby call center for a global entertainment provider earned $15 an hour when first hired, and $.50 raises... View Details

Keywords: by Rachel Layne

Web

Privacy Notice | About

and enable the adservers to recognize the unique cookies on your Web browser, which in turn enables us to learn which advertisements bring users to our website. A cookie or similar technologies may also be used to deliver customizable... View Details

08 Dec 2015
First Look

December 8, 2015

create value by introducing visual transparency between consumers and producers. Although operational transparency has been shown to improve consumer perceptions of service value, existing theory posits that... View Details

Keywords: Sean Silverthorne

16 Nov 2010
Lessons from the Classroom

Data.gov: Matching Government Data with Rapid Innovation

lack of trust in government officials," he explained. "There is no point in adding services over a foundation we don't trust. The number-one priority of Data.gov should be to restore confidence in our government. The average... View Details

Keywords: by Martha Lagace; Technology

24 Jan 2011
HBS Case

Terror at the Taj

selecting, training, and rewarding Taj employees for their work. Mandate To Delight Awards are given for longer terms of service, for example, with Group Chairman Ratan Tata (HBS AMP 71, 1975) personally... View Details

Keywords: by Julia Hanna; Accommodations

22 Mar 2024
Research & Ideas

Open Source Software: The $9 Trillion Resource Companies Take for Granted

Free and Open Source Software, a joint project by the Linux Foundation and LISH released in 2022, and BuiltWith, a service that scans almost 9... View Details

Keywords: by Rachel Layne; Computer; Information Technology; Technology

September 2017
Case

Blackstone's Julia Kahr at the Summit

By: Paul A. Gompers, John D. Dionne and Amram Migdal

In 2009, Blackstone, the New York-based alternative asset and financial services firm, committed to invest up to $750 million into Summit Materials, a new company in the aggregates sector (i.e., construction materials, such as crushed stone, sand, gravel, cement,... View Details

Citation

Educators

Purchase

Web

FAQs - Alumni

like to discuss your accommodations. Please share requests for American Sign Language interpreters and / or CART providers at least three weeks in advance. Please note that HBS will make every effort to secure services, but View Details

10 Oct 2023
Cold Call Podcast

Scaling Two Businesses Against the Odds: Wendy Estrella’s Founder’s Journey

Keywords: Re: Jeffrey J. Bussgang; Legal Services; Legal Services

13 Mar 2023
Op-Ed

How Leaders Should Leave

Before an announcement is circulated in internal email, you should inform your personal assistant, your direct reports, and other close colleagues face to face. It might be ideal for the formal announcement... View Details

Keywords: by John Quelch

June 2008 (Revised July 2008)
Case

Kit Hinrichs at Pentagram (A)

By: Linda A. Hill and Emily Stecker

This case focuses on Kit Hinrichs, a 65-year-old partner at Pentagram, a privately owned multidisciplinary design firm. One of the world's most prestigious design firms, Pentagram was founded by five designers from different disciplines in London in the 1970s. By 2008,... View Details

Keywords: Arts; Business Offices; Customer Relationship Management; Design; Leadership; Personal Development and Career; Groups and Teams; Creativity; Service Industry; San Francisco