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- All HBS Web (1,410)
- Faculty Publications (451)
- 28 Feb 2014
- News
The First Five Years: Omowale Casselle (MBA 2009)
the expectations of our consumers, retailers, and brand partners. "In addition to managing our product lines, I also lead our operations team, which means that I make sure that each retail partner (Walmart, Walgreens, Kroger, and Meijer)... View Details
- 01 Mar 2006
- News
Fast Lane to Country Lane
feel like everything I’ve done has been leading to this,” says Lackley, who manages business operations for Mark Lackley Furniture Maker (www.lackley.com), a high-end furniture company in Quechee, Vermont. Lackley began her “training” for... View Details
- September 2008 (Revised April 2009)
- Supplement
Kevin Sharer at Amgen: Sustaining the High-Growth Company (B)
By: William W. George
Kevin Sharer, CEO of Amgen, is assessing the challenges he has faced as a major product came under regulatory scrutiny. View Details
Keywords: Governing Rules, Regulations, and Reforms; Leadership; Product Development; Biotechnology Industry
George, William W. "Kevin Sharer at Amgen: Sustaining the High-Growth Company (B)." Harvard Business School Supplement 409-037, September 2008. (Revised April 2009.)
Daniel K. Ludwig
Ludwig created the largest shipping company in the United States (the world’s third largest) and one of the world’s biggest private multinational corporations. His operations spanned 23 countries, employed more than 2,000 people, and... View Details
Keywords: Transportation
- 01 Jun 2012
- News
Pitfalls, Trade-Offs, Dreaming Big
of how it affects decision-making. At almost every stage of a start-up’s evolution, founders face a tension between attracting the resources needed to maximize the venture’s value and maintaining control of the enterprise—what I call the... View Details
- 09 Jun 2015
- News
Building change from the ground up
as the Taliban-influenced south, operating under a firm policy of cultural sensitivity and ethical transparency in a country ranked as one of the most corrupt in the world. When Roshan launched, police were called in to View Details
- February 1988 (Revised August 2000)
- Background Note
Note on the U.S. Freight Transportation Industry
By: Janice H. Hammond and John E. P. Morrison
Describes the major modes of domestic freight transportation (motor carrier, rail, air, water, and pipelines). Examines the characteristics of the transportation service that each mode provides and discusses changes in the industry that have resulted from recent... View Details
Keywords: Change; Governing Rules, Regulations, and Reforms; Industry Structures; Logistics; Service Operations; Transportation; United States
Hammond, Janice H., and John E. P. Morrison. "Note on the U.S. Freight Transportation Industry." Harvard Business School Background Note 688-080, February 1988. (Revised August 2000.)
- 01 Jun 1997
- News
Blockbuster Deals
Michael Jensen, a finance expert, how what is happening today compares to what transpired in the 1980s. A decade ago, Jensen explains, M&As; were often associated with downsizing and what he describes as "the freeing of equity trapped in old-line, inefficiently managed... View Details
Keywords: Garry Emmons and Nancy O. Perry
- 08 Jul 2024
- Research & Ideas
The Critical Computer Science Principles Every Strategic Leader Needs to Know
distinguishes one computer from another. In reality, the operating system is more like a chief executive in that it allocates resources and establishes and controls workflow. In the simplest sense, it tells... View Details
Charles H. Steinway
Following behind his Uncle William, Charles Steinway focused on the business side of his family’s growing piano empire. Charles introduced the company’s first modern advertising campaign and personally took control of the European View Details
Keywords: Fabricated Goods
- 01 Sep 2016
- News
3 Minute Briefing: Y Combinator’s Qasar Younis
(photo by Leah Fasten) My impetus to start my own company was so somebody else couldn’t control my destiny. My first company was Cameesa, an apparel company with a Kickstarter model. There were many failures: We didn’t know what we were... View Details
Keywords: April White
- 01 Jun 1996
- News
Reinventing Marketing
becoming the victim of its own success, according to the leaders of the Marketing unit at HBS. "Advances in technology and fundamental changes in how products and services are delivered are enabling other disciplines - such as manufacturing, sales, even accounting and... View Details
- 01 Jun 2008
- News
Understanding the Digital Frontier
LI AND BERNOFF: Executives can’t afford to turn their backs on social networking. Nothing gives CEOs and marketers instant heartburn more than seeing their hard-won brand equity hijacked by forces beyond their control — too often by... View Details
- January 2009 (Revised June 2009)
- Case
Distribution at American Airlines (A)
By: Benjamin Edelman
American Airlines sought to reduce the fees it pays to global distribution services (GDSs)—such as SABRE—to reach travel agents. But GDSs held significant tactical advantages. For example, GDSs had signed long-term exclusive contracts with the corporate customers who... View Details
Keywords: Price; Globalized Firms and Management; Governing Rules, Regulations, and Reforms; Distribution; Service Operations; Competition; Air Transportation Industry; Travel Industry
Edelman, Benjamin. "Distribution at American Airlines (A)." Harvard Business School Case 909-035, January 2009. (Revised June 2009.) (request a courtesy copy.)
- 01 Mar 2011
- News
Making Their Way
but from Mexico, South Korea, and elsewhere — was coming in at a lower price point than our unionized operations could match,” Chirchirillo recalls. “And many of my OPM classmates were from outside the United States, so I was getting a... View Details
- Portrait Project
Lindsay McGregor
facing barriers outside my control – some unavoidable, but many that were within people’s power to change. Eventually, I found workarounds, like operating a mouse by foot and "typing" with... View Details
- 08 Jun 2016
- Blog Post
Meet The Aerospace and Aviation Club
Apart from speaker events, we also visited Boston Logan airport during which students learned about airport operations and had the chance to visit the control tower. Furthermore, we enabled students who are... View Details
Keywords: Manufacturing
- 17 Jul 2012
- First Look
First Look: July 17
license to operate was revoked by the government of the DRC, Eurasian bought the rights over the mines that were previously under FQM's control raising questions about the effectiveness of corporate... View Details
Keywords: Sean Silverthorne
- 01 Jun 2011
- News
All in Good Time
operations is in Marietta, Georgia.) “When I started in 2005,” she says, “I went through all the usual growing pains of hiring too many people and spending too much on marketing. But I was able to do everything that I needed to do at home... View Details
- 16 May 2011
- Research & Ideas
What Loyalty? High-End Customers are First to Flee
turn indicate to what degree operating managers can control customer satisfaction. Essentially, we're looking at the entire operating system and drilling down to determine... View Details
Keywords: by Julia Hanna