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  • All HBS Web  (1,224)
    • People  (6)
    • News  (334)
    • Research  (740)
    • Multimedia  (3)
  • Faculty Publications  (512)
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  • 08 Apr 2014
  • First Look

First Look: April 8

August 2013 MIT Sloan Management Review The High Price of Customer Satisfaction By: Keiningham, Timothy, Sunil Gupta, Lerzan Aksoy, and Alexander Buoye Abstract—Managers often assume that improving customer satisfaction and financial... View Details
Keywords: Sean Silverthorne
  • 12 Apr 2004
  • Research & Ideas

What Great American Leaders Teach Us

business encyclopedias, and other sources. In many cases, these individuals were cited for the advances that they made in American business—opening new markets, creating new industries, instituting modern management practices, or... View Details
Keywords: by Sean Silverthorne
  • 16 Sep 2008
  • First Look

First Look: September 16, 2008

Evaluation Framework for Product Take-Back Policies Authors:Michael W. Toffel, Antoinette Stein, and Katharine L. Lee Abstract Manufacturers are increasingly being required to adhere to product take-back regulations that require them to View Details
  • October 2005 (Revised February 2006)
  • Case

Reactivity: A Case of Re-Invention

By: Myra M. Hart and Sylvia Sensiper
By the time Glenn Osaka joined Reactivity as its new CEO in January 2001, the Internet bubble had burst, the financial markets had turned, and the company's core businesses were drying up. He was not hired to lead a turnaround, but Osaka found that the firm's future... View Details
Keywords: Management Style; Venture Capital; Organizational Culture; Applications and Software; Leadership Style; Product; Transformation; Organizational Change and Adaptation; Entrepreneurship; Growth and Development Strategy; Information Technology Industry; Consulting Industry
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Hart, Myra M., and Sylvia Sensiper. "Reactivity: A Case of Re-Invention." Harvard Business School Case 806-025, October 2005. (Revised February 2006.)
  • September 2004 (Revised June 2005)
  • Case

Hancock Land Company and Hancock Lumber Company (A)

By: John A. Davis, Dwight B. Crane and Kelly M. Mulderry
After inheriting the leadership of their family's land and lumber companies, Matt and Kevin Hancock struggled with how to revise their internally focused governance system. View Details
Keywords: Family Business; Governance; Leadership Style; Growth Management; Organizational Change and Adaptation
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Davis, John A., Dwight B. Crane, and Kelly M. Mulderry. "Hancock Land Company and Hancock Lumber Company (A)." Harvard Business School Case 805-056, September 2004. (Revised June 2005.)
  • May 2024
  • Supplement

DRSi (B)

By: Richard S. Ruback and Royce Yudkoff
Pre-Abstract: Instructors should consider the timing of making videos available to students, as they may reveal key case details.

Abstract: In March of 2019, Jen Ransom Fuller purchased DRSi. DRSi, located in Bellevue, Washington, printed and reproduced... View Details
Keywords: Acquisition; Small Business; Cost vs Benefits; Decisions; Business Education; Corporate Entrepreneurship; Leadership Style; Leading Change; Business or Company Management; Problems and Challenges; Health Pandemics; Selection and Staffing; Employee Relationship Management; Production; Logistics; Safety; Washington (state, US); United States
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Ruback, Richard S., and Royce Yudkoff. " DRSi (B)." Harvard Business School Multimedia/Video Supplement 224-718, May 2024.
  • 09 Aug 2011
  • First Look

First Look: August 9

me to achieve my top priorities?; (3) Do I give subordinates timely and direct feedback they can act on? Have I developed a succession roadmap?; and (4) Is my leadership style still effective, and does it reflect who I truly am? This... View Details
Keywords: Sean Silverthorne
  • 10 Jun 2002
  • Research & Ideas

Reinventing the Industrial Giant

basically the same things, which forced the two firms to compete for suppliers. 87 Ford and GM also had disparate styles and software, which made it very difficult for suppliers to streamline their systems. To solve these problems, Ford,... View Details
Keywords: by Nitin Nohria, Davis Dyer & Frederick Dalzell; Manufacturing
  • 06 Aug 2018
  • Research & Ideas

Supersmart Manufacturing Tools are Lowering Prices on TVs, Bulbs, and Solar Panels

Management Practice in Business Administration at Harvard Business School, who recently published a paper on the topic of technology commoditization in MIT Sloan Management Review. According to Shih,... View Details
Keywords: by Sean Silverthorne; Manufacturing; Electronics
  • March 2022
  • Article

From Proprietary to Collective Governance: How Do Platform Participation Strategies Evolve?

By: Siobhan O'Mahony and Rebecca Karp
When platform leaders change the rules guiding who can access and control a platform, the strategies of those who create value from the platform can be upended. Little research examines how platform participants adapt their strategies when a platform leader changes the... View Details
Keywords: Platform Governance; Access; Crowdsourcing; Applications and Software; Employees; Leadership Style; Cybersecurity; Risk Management
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O'Mahony, Siobhan, and Rebecca Karp. "From Proprietary to Collective Governance: How Do Platform Participation Strategies Evolve?" Strategic Management Journal 43, no. 3 (March 2022): 530–562.
  • 27 Apr 2015
  • Lessons from the Classroom

Leadership Lessons From Outer Space

Spangler Auditorium at HBS. Hands-off is Virts' usual management style in the space station, he said, considering the pedigrees of the current crew. His colleagues and bunkmates include former ISS commander... View Details
Keywords: by Carmen Nobel; Aerospace
  • 05 Aug 2008
  • First Look

First Look: August 5, 2008

resulting wine. This decision is further complicated by the fact that ripe Riesling grapes can be vinified in two ways, resulting in two different styles of wine. Their relative prices would depend on the uncertain preference of consumers... View Details
Keywords: Martha Lagace
  • 16 Oct 2013
  • Op-Ed

Response to Readers: Combating Climate Change with Nuclear Power and Fracking

With more than 7,500 views and 180-plus tweets, I want to thank everyone for taking the time to read the original HBS Working Knowledge piece, The Case for Combating Climate Change with Nuclear Power and Fracking, and, in particular, for sharing your thoughts with one... View Details
Keywords: by Joe Lassiter; Energy; Utilities
  • 12 Jun 2018
  • First Look

New Research and Ideas, June 12, 2018

Management Journal The Ethnic Migrant Inventor Effect: Codification and Recombination of Knowledge Across Borders By: Choudhury, Prithwiraj, and Do Yoon Kim Abstract—Ethnic migrant inventors may differ from locals in terms of the... View Details
Keywords: Dina Gerdeman
  • August 2008
  • Case

Sloan & Harrison: Non-Equity Partner Discontent

By: Boris Groysberg and Eliot Sherman
The law firm, Sloan & Harrison, was dealing with some discontent among its junior non-equity partners. These partners were concerned with the transparency of the advancement process, their ability to position themselves as both leaders within the firm and rainmakers,... View Details
Keywords: Employees; Human Resources; Leadership Development; Management Style; Performance; Work-Life Balance; Legal Services Industry
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Groysberg, Boris, and Eliot Sherman. "Sloan & Harrison: Non-Equity Partner Discontent." Harvard Business School Case 409-033, August 2008.
  • November 1998 (Revised June 2000)
  • Case

Jeanne Lewis at Staples, Inc. (B)

By: Linda A. Hill and Kristin Doughty
Supplements the (A) case. View Details
Keywords: Organizational Change and Adaptation; Management Style; Change Management; Marketing Strategy; Management Succession; Competitive Advantage; Problems and Challenges; Management Teams; Retail Industry; United States
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Hill, Linda A., and Kristin Doughty. "Jeanne Lewis at Staples, Inc. (B)." Harvard Business School Case 499-042, November 1998. (Revised June 2000.)
  • 03 Nov 2009
  • First Look

First Look: Nov. 3

http://cb.hbsp.harvard.edu/cb/product/608054-PDF-ENG Gucci Group: Freedom within the Framework F. Asís Martinez-Jerez, Elena Corsi, and Vincent DessainHarvard Business School Case 109-079 Gucci Group's CEO had to decide if his decentralized View Details
Keywords: Martha Lagace
  • 23 Feb 2011
  • First Look

First Look: Feb. 23

now suggested that "Carolyn should retire into her kitchen." Faced with office infighting and increasing clashes between the markedly different Western and Chinese styles of management, Shih needed Liu to View Details
Keywords: Sean Silverthorne
  • August 1978 (Revised April 1987)
  • Supplement

Assistant Professor Graham and Ms. Macomber (B)

Supplements the (A) case. View Details
Keywords: Conflict Management; Interpersonal Communication; Leadership Style; Emotions; Education Industry
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Christensen, C. Roland. "Assistant Professor Graham and Ms. Macomber (B)." Harvard Business School Supplement 379-021, August 1978. (Revised April 1987.)
  • August 1978 (Revised December 1986)
  • Case

Assistant Professor Graham and Ms. Macomber (A)

By: C. R. Christensen
A student takes a position on a case which is in conflict with the other students' conclusions. The professor believes the student's answer is correct but does not indicate so in class. As a result, the student withdraws from further class participation. View Details
Keywords: Conflict Management; Interpersonal Communication; Leadership Style; Emotions; Education Industry
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Christensen, C. R. "Assistant Professor Graham and Ms. Macomber (A)." Harvard Business School Case 379-020, August 1978. (Revised December 1986.)
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