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  • All HBS Web  (2,256)
    • People  (7)
    • News  (591)
    • Research  (1,043)
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    • Multimedia  (2)
  • Faculty Publications  (573)
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  • 18 Jun 2001
  • Research & Ideas

Caught in the Cogs: When Manufacturing and IT Meet

support to network management and disaster recovery. Start With Simple Steps SupplierInsight's Bart Blackburn warned that the reams of information flowing from the Internet did not, in fact, make the... View Details
Keywords: by Jim Aisner
  • 25 Jun 2019
  • Research & Ideas

The Powerful Strategic Tool Companies Should Not Try to Control

identifying recurring problems. User communities can also lower costs by providing limited product support—especially for products and services that have been phased out—or informal support for hiring and training. Companies that have yet... View Details
Keywords: by Danielle Kost
  • December 2001 (Revised June 2002)
  • Case

Shenzhen Stock Exchange

By: F. Warren McFarlan, Guoqing Chen, David Kiron and Iris T. Li
The second largest stock exchange in China, shows a surprising sophistication. This case describes the company's growth and underlying technology. View Details
Keywords: Networks; Internet and the Web; Business Growth and Maturation; Infrastructure; Financial Services Industry; China
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McFarlan, F. Warren, Guoqing Chen, David Kiron, and Iris T. Li. "Shenzhen Stock Exchange." Harvard Business School Case 302-070, December 2001. (Revised June 2002.)
  • 20 Jul 2009
  • Research & Ideas

Markets or Communities? The Best Ways to Manage Outside Innovation

modules were not recognized until much later. In an ambitious project like building the next-generation airplane, it's critical for suppliers to inform Boeing and each other about problems. This did not happen either. Boeing did not build... View Details
Keywords: by Sean Silverthorne; Technology
  • November 2021
  • Supplement

Ant Group (B)

By: Krishna G. Palepu, Feng Zhu and Susie L. Ma
Keywords: Information Technology; Value Creation; Network Effects; Strategy; Disruptive Innovation; Technology Industry; Financial Services Industry; China
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Palepu, Krishna G., Feng Zhu, and Susie L. Ma. "Ant Group (B)." Harvard Business School Supplement 122-040, November 2021.
  • August 2010 (Revised November 2011)
  • Case

MindTree: A Community of Communities

By: David A. Garvin and Rachna Tahilyani
MindTree is a mid-sized Indian IT services company known for its knowledge management practices, its collaborative communities, and its strong culture and values. The CEO has set a goal of becoming a $1 billion company by 2014; to reach that goal, employees must create... View Details
Keywords: Learning; Corporate Entrepreneurship; Employee Relationship Management; Innovation and Invention; Knowledge Management; Leadership; Organizational Culture; Social and Collaborative Networks; Information Technology Industry; India
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Garvin, David A., and Rachna Tahilyani. "MindTree: A Community of Communities." Harvard Business School Case 311-049, August 2010. (Revised November 2011.)
  • 2015
  • Working Paper

Fake It Till You Make It: Reputation, Competition, and Yelp Review Fraud

By: Michael Luca and Georgios Zervas
Consumer reviews are now part of everyday decision-making. Yet, the credibility of these reviews is fundamentally undermined when businesses commit review fraud, creating fake reviews for themselves or their competitors. We investigate the economic incentives to commit... View Details
Keywords: Information; Competition; Internet and the Web; Ethics; Reputation; Social and Collaborative Networks; Retail Industry; Food and Beverage Industry
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Luca, Michael, and Georgios Zervas. "Fake It Till You Make It: Reputation, Competition, and Yelp Review Fraud." Working Paper. (May 2015. Revise and resubmit, Management Science.)
  • August 2004 (Revised August 2005)
  • Background Note

Online Auction Markets

eBay, Yahoo!, and Amazon.com entered the online auction market within four years of one another, along with a host of smaller Web sites. Five years later, eBay clearly outstripped its competitors, despite the fact that Yahoo! and Amazon both had a huge installed base... View Details
Keywords: Internet and the Web; Auctions; Network Effects
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Yin, Pai-Ling. "Online Auction Markets." Harvard Business School Background Note 705-411, August 2004. (Revised August 2005.)
  • 06 Jan 2011
  • What Do You Think?

How Should Management Deal With “Anonymous”?

discovery in a legal case. The wise don't do it. But this can be a costly practice, given our faulty memories. And in the age of WikiLeaks and the Internet, when every "secret" seemingly becomes public before long, the new advice is to avoid trying to keep... View Details
Keywords: by James L. Heskett
  • 31 Jul 2014
  • Research & Ideas

A Scholarly Crowd Explores Crowdsourcing

spectrum, self-correcting to neutral bias only after hundreds if not thousands of revisions over long periods of time. Their paper, still in development, is titled Does Collective Intelligence Create More Biases Than Experts? Evidence From Wikipedia and Britannica.... View Details
Keywords: by Sean Silverthorne
  • March 2011 (Revised August 2014)
  • Background Note

Social Media in Health Care

By: Regina E. Herzlinger, Selin Gunal Tyler and Charles C. Huang
This note reviews the social media firms in health care that help providers and consumers to interact and their nascent business models. View Details
Keywords: Business Model; Health Care and Treatment; Digital Platforms; Social and Collaborative Networks; Health Industry
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Herzlinger, Regina E., Selin Gunal Tyler, and Charles C. Huang. "Social Media in Health Care." Harvard Business School Background Note 311-093, March 2011. (Revised August 2014.)
  • 23 Jul 2007
  • Research & Ideas

HBS Cases: How Wikipedia Works (or Doesn’t)

of American Independence." But Wikipedia also employs a series of consensus driven vetting processes that strive to ensure the information is accurate, is verifiable, is built on solid sources, and excludes personal opinion. Just as... View Details
Keywords: by Sean Silverthorne; Publishing
  • 29 Nov 2004
  • Research & Ideas

Caves, Clusters, and Weak Ties: The Six Degrees World of Inventors

innovation, but since clusters get stale, you also need the non-redundant information that flows in from outside the local cluster. Hence, the advantage of small worlds is that they combine tight local clustering with distant ties. My... View Details
Keywords: by Sara Grant; Publishing
  • March 2008 (Revised March 2013)
  • Teaching Note

MySpace (TN)

By: Mikolaj Jan Piskorski
Teaching Note for 708499. View Details
Keywords: Internet and the Web; Competitive Advantage; Social and Collaborative Networks; Decisions; Growth and Development; Digital Platforms; Web Services Industry; United States
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Piskorski, Mikolaj Jan. "MySpace (TN)." Harvard Business School Teaching Note 708-495, March 2008. (Revised March 2013.)
  • 08 Jul 2002
  • Research & Ideas

How to Fashion Your New E-Business Model

activities can be located inside a firm or across firm boundaries. In the latter case, activities may involve customers, suppliers, partners, or other stakeholders. Accompanying the physical value chain is a related information value... View Details
Keywords: by Lynda M. Applegate
  • 18 Jun 2001
  • Research & Ideas

Tech Investment the Wise Way

value created for users by the offering based on the technology; define the structure of the value chain, that is, the network of activities within the firm required to create and distribute the products or services offered to customers;... View Details
Keywords: by Henry Chesbrough & Richard S. Rosenbloom
  • March 2009 (Revised September 2011)
  • Case

Zopa: The Power of Peer-to-Peer Lending

By: Mikolaj Jan Piskorski, Isabel Fernandez-Mateo and David Chen
Zopa, a U.K.-based peer-to-peer lending company, connected individual lenders and borrowers via an online interface. The company charged a small fee for completed loan transactions but has not turned a profit. Zopa offered two platforms, Markets and Listings. Markets... View Details
Keywords: Financing and Loans; Personal Finance; Market Participation; Digital Platforms; Social and Collaborative Networks; Financial Services Industry; United Kingdom
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Piskorski, Mikolaj Jan, Isabel Fernandez-Mateo, and David Chen. "Zopa: The Power of Peer-to-Peer Lending." Harvard Business School Case 709-469, March 2009. (Revised September 2011.)
  • 10 Jul 2000
  • Research & Ideas

IT Links for Boundaryless Companies

phones that can speak with your phone, your phone becomes more valuable. "We see that very strongly in information technology. That effect is very important not only in terms of the hardware protocols, but also in terms of virtual... View Details
Keywords: by Kenneth Liss
  • 11 Oct 2024
  • Research & Ideas

How AI Could Ease the Refugee Crisis and Bring New Talent to Businesses

Nations High Commissioner for Refugees settlers, whose number is determined by an annual cap set in advance. These refugees are distributed to 10 resettlement agencies, each of which runs a network of local affiliates that have their own... View Details
Keywords: by Ben Rand; Information Technology; Information Technology
  • 26 Jun 2000
  • Research & Ideas

Presentation Round-Up

their hybrid-fiber-coaxial (HFC) network lose out to the All Fiber Network (AFN) developed by the electric power companies in concert with RCN-inspired entrepreneurs. No, wait. It's 2010, and the channels... View Details
Keywords: by Martha Lagace & Kenneth Liss; Technology; Communications; Telecommunications
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