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  • December 2014
  • Article

Team Reflexivity as an Antidote to Team Information Processing Failures

By: M. C. Schippers, A. C. Edmondson and M. A. West
This article proposes that team reflexivity—a deliberate process of discussing team goals, processes, or outcomes—can function as an antidote to team-level biases and errors in decision making. We build on prior work conceptualizing teams as information-processing... View Details
Keywords: Team Reflexivity; Team Information-processesing Failures; Team Regulatory Processes; Team Learning; Groups and Teams; Knowledge Management
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  • February 2015 (Revised March 2022)
  • Case

Quincy Apparel (A)

By: Thomas R. Eisenmann and Lisa Mazzanti
Quincy Apparel designs, manufactures and sells work apparel for young professional women that offers the fit and feel of high-end brands at a lower price. In late 2012, Quincy's cofounders are debating how to approach a crucial board meeting. Their seed-stage startup... View Details
Keywords: Retail; Failure; Online Retail; Women's Apparel; Business Startups; Business Plan; Business Model; Entrepreneurship; Production; E-commerce; Retail Industry; Technology Industry; Fashion Industry; New York (city, NY)
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  • 2009
  • Chapter

Collaboration Across Knowledge Boundaries within Diverse Teams: Reciprocal Expertise Affirmation as an Enabling Condition

By: Amy C. Edmondson, Kate Roloff and Lucy H. MacPhail
We review research on expertise diversity, psychological safety, team collaboration, and role identity to propose a model in which reciprocal affirmations of expertise identity among team members—a feature of the team environment that we conceptualize as a dimension of... View Details
Keywords: Interpersonal Communication; Experience and Expertise; Learning; Knowledge Use and Leverage; Groups and Teams; Familiarity; Identity; Cooperation
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  • September 2022 (Revised April 2023)
  • Case

Cesaro e Associati

By: Christina R. Wing and Amram Migdal
This case describes the leadership succession planning process at Cesaro e Associati (Studio Cesaro), founded in 1986 by Franco Cesaro in the northeastern Italian state of Veneto. In 2022, Franco was contemplating retirement and passing leadership of his firm, which... View Details
Keywords: Business Growth and Maturation; Business Model; Family Business; For-Profit Firms; Restructuring; Small Business; Change; Change Management; Competency and Skills; Experience and Expertise; Talent and Talent Management; Entrepreneurship; Governance; Leadership; Leading Change; Management; Management Succession; Organizational Change and Adaptation; Ownership; Family Ownership; Private Ownership; Personal Development and Career; Relationships; Family and Family Relationships; Consulting Industry; Europe; Italy
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  • January–February 2023
  • Article

Data-Driven COVID-19 Vaccine Development for Janssen

By: Dimitris Bertsimas, Michael Lingzhi Li, Xinggang Liu, Jennings Xu and Najat Khan
The COVID-19 pandemic has spurred extensive vaccine research worldwide. One crucial part of vaccine development is the phase III clinical trial that assesses the vaccine for safety and efficacy in the prevention of COVID-19. In this work, we enumerate the first... View Details
Keywords: COVID-19; Health Testing and Trials; Forecasting and Prediction; AI and Machine Learning; Research; Pharmaceutical Industry
Related
  • Program

Developing Yourself as a Leader—Virtual

travel to campus and interrupt work schedules. Through the process, they strengthen their ability to achieve greater results in their current role, while proactively developing the leadership skills needed for their next one. Details... View Details
  • 04 Apr 2011
  • Research & Ideas

Attention Medical Shoppers: What Health Care Can Learn from Walmart and Amazon

colleagues at Brigham and Women's Hospital worked with safety experts at the aerospace and defense giant Boeing, and developed a checklist for surgeons. Among the heretofore commonly-missed items on the list: making sure everyone in the... View Details
Keywords: by Carmen Nobel; Health

    Detecting Routines: Applications to Ridesharing CRM

    Routines shape many aspects of day-to-day consumption. While prior work has established the importance of habits in consumer behavior, little work has been done to understand the implications of routines--which we define as repeated behaviors with recurring, temporal... View Details
    • 17 Jul 2023
    • Research & Ideas

    Money Isn’t Everything: The Dos and Don’ts of Motivating Employees

    In a post-pandemic business world of hybrid work and quiet quitting, companies must rethink how they motivate employees. Good incentive plans and reward structures require a careful analysis of a company’s... View Details
    Keywords: by Avery Forman
    • 2021
    • Working Paper

    Salience

    By: Pedro Bordalo, Nicola Gennaioli and Andrei Shleifer
    We review the fast-growing work on salience and economic behavior. Psychological research shows that salient stimuli attract human attention “bottom up” due to their high contrast with surroundings, their surprising nature relative to recalled experiences, or their... View Details
    Keywords: Salience; Economic Behavior; Bottom Up Attention; Microeconomics; Decision Making; Behavior
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    • March 2002 (Revised July 2004)
    • Case

    Price of Light, The: Privatization, Regulation and Valuation in Brazil

    Asks students to produce a valuation for Rio Light, a Brazilian power company that is state owned and to be sold in March 1996. If successful, the privatization would bring in over $2 billion to the Brazilian treasury. But success was far from assured. Members of the... View Details
    Keywords: Valuation; Energy Generation; Privatization; Corporate Governance; Energy Industry; Brazil
    Related
    • Teaching Interest

    Field Course: Social Innovation Lab

    By: Brian L. Trelstad
    Co-taugh with Prof. John Kim
    This course provides students an opportunity to use the discipline of entrepreneurial... View Details
    Keywords: Innovation and Invention; Social Enterprise
    • 2022
    • Working Paper

    How Do Investors Value ESG?

    By: Malcolm Baker, Mark Egan and Suproteem K. Sarkar
    Environmental, social, and governance (ESG) objectives have risen to near the top of the agenda for corporate executives and boards, driven in large part by their perceptions of shareholder interest. We quantify the value that shareholders place on ESG using a revealed... View Details
    Keywords: Investment; Investment Portfolio; Corporate Social Responsibility and Impact; Business and Shareholder Relations; Environmental Sustainability; Governance; Financial Services Industry; United States
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      U.S. Digital Service

      Mikey Dickerson and Haley Van Dyck found themselves far from home and far from certain about where to take the U.S. Digital Service (USDS) next. In the summer of 2015, they had landed in London to meet with Mike Bracken, director of the United Kingdom’s... View Details

        Roy D. Shapiro

        Roy D. Shapiro is the Philip Caldwell Professor of Business Administration at the Harvard University Graduate School of Business Administration.  He is currently the faculty co-chair of the School's Technology and Operations Management Unit... View Details

        • Research Summary

        Crises and Capital Requirements in Banking

        previously entitled: The Role of Capital Adequacy Requirements in Sound Banking Systems

        Joint work with Alan Morrison, Saïd Business School, Oxford.

        We analyse a... View Details

        • November–December 2020
        • Article

        Rethinking the On-Demand Workforce

        By: Joseph B. Fuller, Manjari Raman, Allison Bailey and Nithya Vaduganathan
        As companies struggle with chronic skills shortages and changing labor demographics, a new generation of talent platforms, offering on-demand access to highly trained workers, has begun to help. These platforms include marketplaces for premium expertise (such as Toptal... View Details
        Keywords: Talent Acquisition; Platforms; Skilled Labor Recruitment; Gig Economy; Talent and Talent Management; Selection and Staffing; Internet and the Web; Strategy; Digital Platforms
        Related
        • September 2009
        • Article

        Deterring Online Advertising Fraud Through Optimal Payment in Arrears

        By: Benjamin Edelman
        Online advertisers face substantial difficulty in selecting and supervising small advertising partners. Fraud can be well hidden, and limited reputation systems reduce accountability. But partners are not paid until after their work is complete, and advertisers can... View Details
        Keywords: Cost Management; Misleading and Fraudulent Advertising; Profit; Online Advertising; Advertising Industry
        Related
        • 17 Sep 2021
        • News

        AI Can Help Address Inequity — If Companies Earn Users’ Trust

        • 10 Apr 2013
        • Research & Ideas

        Learning Curve: Making the Most of Outsourcing

        Companies that outsource merely to shuffle off commodity work to save costs might be missing important opportunities to work with vendors and significantly improve the final product. "When it comes to the... View Details
        Keywords: by Paul Guttry; Health