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  • All HBS Web  (1,636)
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Show Results For

  • All HBS Web  (1,636)
    • People  (3)
    • News  (483)
    • Research  (849)
    • Events  (9)
    • Multimedia  (22)
  • Faculty Publications  (556)
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  • 04 Jun 2007
  • Research & Ideas

Is Health Care Making You Better—or Dead?

Herzlinger: I've had it. [Laughs.] Just had it! You know, I did my doctoral thesis really by accident in a hospital. That was in 1971, 36 years ago. And at the time, I was astonished at how mismanaged that hospital was and how the most... View Details
Keywords: by Sean Silverthorne; Health
  • 25 Oct 2016
  • First Look

October 25, 2016

high-volume U.S. hospitals for delivering a primary total knee arthroplasty without major complicating conditions. Hospital and physician personnel costs were calculated using time-driven activity-based... View Details
Keywords: Sean Silverthorne
  • 02 Jul 2013
  • First Look

First Look: July 2

service standards in the company's hospitality portfolio, Far East Hospitality. Chan and her small team in the Service Quality and Standards Department (SQSD) for Far East Organization apply to the Singapore government for the National... View Details
Keywords: Anna Secino
  • 11 Oct 2004
  • Research & Ideas

Four Ways to Create Lasting Change

played a key role in driving performance improvement. Q: How will you take this work further? What are your next steps? A: The ideas here have been an interest of ours for some time. For instance, one of us (Michael) has written a case study about a patient safety... View Details
Keywords: by Martha Lagace
  • 03 Sep 2020
  • Op-Ed

Why American Health Care Needs Its Own SEC

Donald Trump’s administration is requiring hospitals to publish their charges in a way that consumers can easily understand, starting in January. The required information includes the rates hospitals... View Details
Keywords: by Regina E. Herzlinger; Health
  • 27 Feb 2020
  • Sharpening Your Skills

How Following Best Business Practices Can Improve Health Care

Roughly one in 66 women has a better chance of leaving the hospital alive if their doctor is also a woman. Behavioral Economists Can Make You a Healthier Consumer and Smarter Marketer Psychological "interventions" companies can take to... View Details
Keywords: by Sean Silverthorne; Health; Medical Devices & Supplies
  • 07 Jun 2016
  • First Look

June 7, 2016

Automated Text Analysis By: Mankad, Shawn, Hyunjeong "Spring" Han, Joel Goh, and Srinagesh Gavirneni Abstract—Customer reviews submitted at Internet travel portals are an important yet underexplored new resource in obtaining feedback on customer experience... View Details
Keywords: Sean Silverthorne
  • 15 Apr 2008
  • First Look

First Look: April 15, 2008

and Efficiency of Hospital Work Systems Authors:Anita L. Tucker, Sara J. Singer, Jennifer E. Hayes, and Alyson Falwell Publication:Health Services Research (forthcoming) Abstract To link safety-related concerns raised by frontline staff... View Details
Keywords: Martha Lagace
  • 21 Aug 2018
  • First Look

New Research and Ideas, August 21, 2018

underlying reasons for their limited success. Our analysis of American Hospital Association (AHA) data on hospital-based ACOs found that many organizations do not have the capability to track and share performance metrics, including... View Details
Keywords: Dina Gerdeman
  • 11 Jul 2017
  • First Look

First Look at New Ideas and Research, July 11

we theorize and then test that under conditions of increased workload, individuals may choose to complete easier tasks in order to manage their workload. We label this behavior Task Completion Bias (TCB). Using two years of data from a View Details
Keywords: Sean Silverthorne
  • 02 Apr 2015
  • Research & Ideas

Digital Initiative Summit: Freeing Patient Data to Enable Innovation

discussion, along with Dr. Maulik Majmudar, a former cardiologist and now associate director of the Healthcare Transformation Lab at Massachusetts General Hospital and chief clinical officer and founder of Quanttus, and Corbin Petro,... View Details
Keywords: Re: Karim R. Lakhani; Health
  • 31 Oct 2014
  • Op-Ed

Ebola’s Call To Arms About Disaster Preparedness

the United States. In the absence of having to be on alert for treating infectious diseases, American hospitals have let their guard down and their skills lapse. Partisan politics has exacerbated the problem by leaving the nation in the... View Details
Keywords: by Gautam Mukunda; Health
  • 20 Apr 2010
  • First Look

First Look: April 20

http://www.businessweek.com/magazine/content/10_16/b4174076731775.htm?chan=magazine+channel_business+views Cases & Course Materials Foxwoods: Turning Data into Insights in the Hospitality Industry Lynda M. Applegate and Deborah... View Details
Keywords: Martha Lagace
  • 06 Nov 2012
  • First Look

First Look: November 6

organizations in 20 countries, they and their interview team assessed how well manufacturers, schools, and hospitals adhere to three management basics: targets, incentives, and monitoring. They found that huge numbers of companies follow... View Details
Keywords: Sean Silverthorne
  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

relatively high return (for the industry) to employees and investors. This “trifecta,” which occurs as a result of outstanding service design and delivery, can be found in only a few very special organizations such as Apollo Hospitals in... View Details
Keywords: by Jim Aisner; Retail
  • 30 Dec 2013
  • Research & Ideas

Most Popular Articles of 2013

Advertising Authors Pavel Kireyev, Koen Pauwels, and Sunil Gupta find that popular Web metrics do not adequately capture consumer behavior online and lead marketers to create less effective marketing budgets. Organizational Factors that Contribute to Operational... View Details
Keywords: by Staff
  • 10 Apr 2013
  • Research & Ideas

Learning Curve: Making the Most of Outsourcing

remotely from their homes or at a reading center. As new scans come in, they are randomly assigned to the radiologists, who must be licensed in the state and credentialed at the hospital where the scan was performed. The random assignment... View Details
Keywords: by Paul Guttry; Health
  • 17 May 2011
  • First Look

First Look: May 17

111-012 This case describes the operating model and philosophy of this high-end set of global properties. Aman relies on employees taking considerable initiative to deliver the highest quality personalized service in the hospitality... View Details
Keywords: Sean Silverthorne
  • 28 Jun 2016
  • First Look

June 28, 2016

supports our model’s underlying mechanisms. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=49868 Cohort Turnover and Operational Performance: The July Phenomenon in Teaching Hospitals By: Song, Hummy, Robert S.... View Details
Keywords: Sean Silverthorne
  • 13 Oct 2015
  • First Look

October 13, 2015

Performance: The July Phenomenon in Teaching Hospitals By: Song, Hummy, Robert S. Huckman, and Jason R. Barro Abstract—We consider the impact of cohort turnover—the planned simultaneous exit of a large number of experienced employees and... View Details
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