Exploratory Learning Behaviors - Publications - Faculty & Research

24 Jul 2018
First Look

New Research and Ideas, July 24, 2018

to change your life. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54720 in press Health Care Management Review Innovation Contest: Effect of Perceived Support for Learning on Participation By: Jung, Olivia S., Andrea... View Details

Keywords: Dina Gerdeman

26 Mar 2020
Research & Ideas

7 Leadership Principles for Managing in the Time of Coronavirus

an example, model behaviors that are community friendly and supportive. Compassion is extremely important at this time. We may rise to the occasion if we’re fortunate to have a good team around us, but there are many people in our... View Details

Keywords: by John A. Quelch; Health

16 Dec 2014
First Look

First Look: December 16

money-maximizing evaluation procedure. Our findings are compatible with a behavioral model of information processing and with the System 1/System 2 distinction in behavioral decision research where people... View Details

Keywords: Sean Silverthorne

April 12, 2023
Article

Using AI to Adjust Your Marketing and Sales in a Volatile World

By: Das Narayandas and Arijit Sengupta

Why are some firms better and faster than others at adapting their use of customer data to respond to changing or uncertain marketing conditions? A common thread across faster-acting firms is the use of AI models to predict outcomes at various stages of the customer... View Details

Keywords: Forecasting and Prediction; AI and Machine Learning; Consumer Behavior; Technology Adoption; Competitive Advantage

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10 Sep 2020
Research & Ideas

The COVID Two-Step for Leaders: Protect and Pivot

top executive. Because of the COVID-19 outbreak, we are all taking in vast amounts of new information every day and adjusting to an entirely new set of behavioral habits. In addition, most of us are dealing with unprecedented tasks and... View Details

Keywords: by Boris Groysberg and Katherine Connolly Baden

20 Mar 2012
First Look

First Look: March 20

economic actors. Capitalist competition takes place in markets that exist in legal and regulatory frameworks and are governed by a political authority with the power and legitimacy to empower as well as regulate behavior and punish... View Details

Keywords: Sean Silverthorne

21 Feb 2017
First Look

First Look at New Research: February 21

to be learned for all global companies as they confront language and culture challenges. Examining the strategic use of language by one international corporation, The Language of Global Success uncovers how all organizations might... View Details

Keywords: Carmen Nobel

Web

Demonstration Policy | About

respect. All members of the HBS community, in joining it, agree to integrate the values of: Respect for the rights, differences, and dignity of others, Honesty and integrity in dealing with all members of the community, and Accountability for personal View Details

01 Sep 2023
News

Alumni and Faculty Books

industry. In Know What Matters, Shaich reveals what he learned about entrepreneurship, running large enterprises, business transformation, and life itself. He illustrates these lessons with his experiences turning a 400-square-foot cookie... View Details

31 Jul 2017
HBS Case

It’s Hard to Fix the Family Business Without Offending the Family

alcohol, so they didn’t bring the wine and beer list to them. Often, this behavior extended to non-Vietnamese clientele as well, with servers rarely if ever asking for drink orders. The solution seemed obvious: Ask servers to offer the... View Details

Keywords: by Julia Hanna; Food & Beverage

30 Nov 2016
What Do You Think?

How Do Leaders Manage the Tension Between Pride and Arrogance?

SUMMING UP: Is collective pride the primary contributor to organization arrogance? There are three things that many respondents to this month’s column can agree on: (1) Pride is an attractive trait among members of an organization; arrogance is not. (2) Leaders’ View Details

Keywords: by James Heskett

16 Mar 2020
Research & Ideas

How the Coronavirus Is Already Rewriting the Future of Business

disingenuous, and in some cases, can lead to behaviors that run counter to the organization’s objectives. But when it’s clear that our engagement is broadly helpful—to ourselves and to others—most people are delighted to engage. By... View Details

Keywords: by Dina Gerdeman

Web

Power and Influence for Positive Impact | HBS Online

about business problems and arrive at a solution yourself." Sichao Ni Commercial Attaché, U.S. Embassy Singapore at U.S. Department of Commerce Develop the skills to implement meaningful change and challenge the status quo. "HBS Online courses are excellent for anyone... View Details

27 Feb 2017
Research & Ideas

Reputation is Vital to Survival in Turbulent Markets

businesses over the long run: companies such as Tata Group, founded in India in 1868, or Mexican bakery Grupo Bimbo, started in 1945. What sets these firms apart? What can leaders in developed markets learn from them? In the recent... View Details

Keywords: by Sean Silverthorne

01 Mar 2023
News

Toward a Life Well Lived

our actions and getting to where we want to go?” she asks. The inspiration for this line of questioning arose in 2018 when Perlow was teaching Leadership and Organizational Behavior (LEAD), which addresses the human side of enterprise. In... View Details

Keywords: Jennifer Gillespie; Educational Support Services; Educational Services

May 2021
Simulation

Customer Compatibility Exercise Application

By: Ryan W. Buell

Customers impose considerable variability on the operating systems of service organizations. They show up when they wish (arrival variability), they ask for different things (request variability), they vary in their willingness and ability to help themselves (effort... View Details

Keywords: Customer Compatibility; Customer Relationship Management; Strategy; Service Operations; Service Delivery; Performance Efficiency; Analysis; Consumer Behavior; Analytics and Data Science

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13 Nov 2019
Research & Ideas

Don't Turn Your Marketing Function Over to AI Just Yet

learning leverages Big Data, giving managers new tools to help unravel complex marketing puzzles and understand consumer behavior like never before. Tomomichi Amano, assistant professor in the Marketing Unit... View Details

Keywords: by Kristen Senz

22 Feb 2022
News

A World of Difference

born with, which is curiosity—this genuine interest in discovery—and connecting with others, to understand and learn from them. Something that I learned by taking my husband to improv-comedy classes as a... View Details

Keywords: Jen McFarland Flint

21 Aug 2017
Lessons from the Classroom

Companies Love Big Data But Lack the Strategy To Use It Effectively

brands goes to digital media. What happens when products with sensors generate such volumes of customer experience data that advertising may be a less significant factor?” Jeff Polzer, of the Organizational Behavior faculty, introduced... View Details