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  • All HBS Web  (1,702)
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  • 02 Oct 2006
  • Research & Ideas

Negotiating in Three Dimensions

witnessed? A: There is a fruitful dialogue underway between people negotiating business, legal, and financial deals and their international counterparts faced with life-and-death negotiating challenges. Each group can learn important... View Details
Keywords: by Martha Lagace
  • 01 Feb 2021
  • What Do You Think?

Has the New Economy Finally Arrived?

into the economy to maintain low interest rates, supporting business growth and lower borrowing costs—help? Should we be surprised that economic growth, at least in terms of how we measure it, increased without attendant inflation? Did we View Details
Keywords: by James Heskett
  • Web

Demonstration Policy | About

respect. All members of the HBS community, in joining it, agree to integrate the values of: Respect for the rights, differences, and dignity of others, Honesty and integrity in dealing with all members of the community, and Accountability for personal View Details
  • 30 Nov 2016
  • What Do You Think?

How Do Leaders Manage the Tension Between Pride and Arrogance?

SUMMING UP: Is collective pride the primary contributor to organization arrogance? There are three things that many respondents to this month’s column can agree on: (1) Pride is an attractive trait among members of an organization; arrogance is not. (2) Leaders’ View Details
Keywords: by James Heskett
  • 24 Jul 2018
  • First Look

New Research and Ideas, July 24, 2018

to change your life. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54720 in press Health Care Management Review Innovation Contest: Effect of Perceived Support for Learning on Participation By: Jung, Olivia S., Andrea... View Details
Keywords: Dina Gerdeman
  • 07 Aug 2013
  • What Do You Think?

Is There Still a Role for Judgment in Decision-Making?

contradictory to sound judgment. It only emphasizes it . Judgment is an encapsulation of all those elements data, facts, processes, etc that go into decisions from which we have learned in the past." Joe Schmid said: "Our... View Details
Keywords: by James Heskett
  • 01 Mar 2023
  • News

Toward a Life Well Lived

our actions and getting to where we want to go?” she asks. The inspiration for this line of questioning arose in 2018 when Perlow was teaching Leadership and Organizational Behavior (LEAD), which addresses the human side of enterprise. In... View Details
Keywords: Jennifer Gillespie; Educational Support Services; Educational Services
  • 16 Mar 2020
  • Research & Ideas

How the Coronavirus Is Already Rewriting the Future of Business

disingenuous, and in some cases, can lead to behaviors that run counter to the organization’s objectives. But when it’s clear that our engagement is broadly helpful—to ourselves and to others—most people are delighted to engage.  By... View Details
Keywords: by Dina Gerdeman
  • Web

Power and Influence for Positive Impact | HBS Online

about business problems and arrive at a solution yourself." Sichao Ni Commercial Attaché, U.S. Embassy Singapore at U.S. Department of Commerce Develop the skills to implement meaningful change and challenge the status quo. "HBS Online courses are excellent for anyone... View Details
  • 31 Jul 2017
  • HBS Case

It’s Hard to Fix the Family Business Without Offending the Family

alcohol, so they didn’t bring the wine and beer list to them. Often, this behavior extended to non-Vietnamese clientele as well, with servers rarely if ever asking for drink orders. The solution seemed obvious: Ask servers to offer the... View Details
Keywords: by Julia Hanna; Food & Beverage
  • 08 Feb 2021
  • Book

How to Make the World Better, Not Perfect

all we’re told is ‘that’s not good enough’ then we’re going to give up.” Bazerman’s book closes that gap by drawing lessons from philosophy, yes, but also from behavioral economics, psychology, and negotiation theory to show how we can do... View Details
Keywords: by Michael Blanding
  • 16 Dec 2014
  • First Look

First Look: December 16

money-maximizing evaluation procedure. Our findings are compatible with a behavioral model of information processing and with the System 1/System 2 distinction in behavioral decision research where people... View Details
Keywords: Sean Silverthorne
  • 01 Sep 2023
  • News

Alumni and Faculty Books

Edited by Margie Kelley The Happiness Handbook By Landon Carter (MBA 1967) Marshall and McClintic Publishing Have you ever wished you had the instruction manual for being a happy human on planet Earth? This book will answer some of life’s fundamental questions: Who am... View Details
  • 13 Nov 2019
  • Research & Ideas

Don't Turn Your Marketing Function Over to AI Just Yet

learning leverages Big Data, giving managers new tools to help unravel complex marketing puzzles and understand consumer behavior like never before. Tomomichi Amano, assistant professor in the Marketing Unit... View Details
Keywords: by Kristen Senz
  • 27 Feb 2017
  • Research & Ideas

Reputation is Vital to Survival in Turbulent Markets

businesses over the long run: companies such as Tata Group, founded in India in 1868, or Mexican bakery Grupo Bimbo, started in 1945. What sets these firms apart? What can leaders in developed markets learn from them? In the recent... View Details
Keywords: by Sean Silverthorne
  • 20 Mar 2012
  • First Look

First Look: March 20

economic actors. Capitalist competition takes place in markets that exist in legal and regulatory frameworks and are governed by a political authority with the power and legitimacy to empower as well as regulate behavior and punish... View Details
Keywords: Sean Silverthorne
  • May 2021
  • Simulation

Customer Compatibility Exercise Application

By: Ryan W. Buell
Customers impose considerable variability on the operating systems of service organizations. They show up when they wish (arrival variability), they ask for different things (request variability), they vary in their willingness and ability to help themselves (effort... View Details
Keywords: Customer Compatibility; Customer Relationship Management; Strategy; Service Operations; Service Delivery; Performance Efficiency; Analysis; Consumer Behavior; Analytics and Data Science
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Buell, Ryan W. "Customer Compatibility Exercise Application." Harvard Business School Simulation 620-707, May 2021.
  • Web

Strategy Awards & Honors - Faculty & Research

Influential Textbook Authors by the Academy of Management Learning and Education in 2018. David J. Collis : Recognized as one of the Top Twenty-five Best-selling Case Authors (out of over 8,000 authors) for The Case Centre in 2016, 2017... View Details
  • 08 Mar 2022
  • Blog Post

Recalling My First Cold Call: A Conversation with Second-Year Students

experience for me. In college I studied computer science, and those classes usually don’t have much participation—just a lecture and individual exercises to complete. All of my previous schooling was in Israel, so I was used to a learning... View Details
  • 21 Feb 2017
  • First Look

First Look at New Research: February 21

to be learned for all global companies as they confront language and culture challenges. Examining the strategic use of language by one international corporation, The Language of Global Success uncovers how all organizations might... View Details
Keywords: Carmen Nobel
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