Experience Goods - Publications - Faculty & Research

26 Feb 2008
First Look

First Look: February 26, 2008

(c) accountability in implementation. Examples are drawn from the experiences of South Africa and Brazil. Several preliminary factors are identified that may enhance policy learning, while acknowledging the constraints of bounded... View Details

Keywords: Martha Lagace

31 Aug 2021
Book

Feeling Powerless at Work? Time to Agitate, Innovate, and Orchestrate

all of us, depending on what we want power for, and how we acquire and use it. You decide whether to embark on a developmental journey toward empathy and humility; whether to equip yourself to put to good use—and not abuse—the power you... View Details

Keywords: by Jay Fitzgerald

23 Oct 2018
First Look

New Research and Ideas, October 23, 2018

conduct laboratory experiments that explore how gender stereotypes shape beliefs about ability of oneself and others in different categories of knowledge. The data reveal two patterns. First, men’s and women’s beliefs about both oneself... View Details

Keywords: Dina Gerdeman

01 Mar 2024
News

Alumni and Faculty Books and Podcasts

Edited by Margie Kelley Alumni Books You Got This! A Straightforward, No-Nonsense Playbook for Crushing 130+ Workplace Challenges By Heidi Abelli (MBA 1993) Palmetto Publishing Stepping into the corporate world can feel like navigating a labyrinth, especially when... View Details

Keywords: Publishing Industries (except Internet); Information

21 May 2013
First Look

First Look: May 21

rather than on oneself. In Experiment 1, we show that prosocial bonuses in the form of donations to charity lead to happier and more satisfied employees at an Australian bank. In Experiment 2, we show that... View Details

Keywords: Sean Silverthorne

11 Mar 2021
News

Leading with Heart

me on the shoulder and he says, "Are you feeling nervous?" I said, "Yeah." He said, "Don't worry. They're in a good mood because the Blues won last night." So I had no idea who the Blues were, but it stuck in my head. So I went to the... View Details

Web

Balancing Work & Life - Alumni

careful preparation, good communication, and a focus on solutions that work for all parties. Finding a Therapist At various times in life it is not unusual to experience transitions that can cause stress and... View Details

Blog

The Harvard Business School Faculty Summer Reader 2023

entertaining experience during my leisure time. With this thoughtfully curated selection, I look forward to expanding my knowledge, gaining fresh perspectives, and finding moments of relaxation throughout the summer. Hise Gibson is a... View Details

Research Summary

Career Histories and the Biotechnology Industry

Professor Higgins' other major project focuses on the consequences of individuals' career experiences for firms and industries. This second research stream centers on the careers of executives in the biotechnology industry.

Professor Higgins has written... View Details

30 Jun 2014
Lessons from the Classroom

The Role of Emotions in Effective Negotiations

soon as the checkbook comes out a flood of emotions comes out with it—fear, anxiety, competiveness, anger, annoyance—all of which can influence what either side is willing to accept. “I can't imagine a good negotiator who doesn't have... View Details

Keywords: by Michael Blanding; Entertainment & Recreation; Sports

10 Mar 2021
Research & Ideas

Key to Doing Your Best at Work? Be Yourself

they are “a good fit.” But that approach does a disservice to both the employee and the business, Frei and Gino say. The pair recently taught a short, intensive course for MBA students, “Anatomy of a Badass,” about learning to be... View Details

Keywords: by Christina Pazzanese, Harvard Gazette

01 Sep 2021
What Do You Think?

Can We Train for Trust?

that 80 percent of executives around the world rated employee experience (including trust) important or very important. Employee experience drives engagement. And yet in the Deloitte study, only 22 percent... View Details

Keywords: by James Heskett

14 Jul 2016
Blog Post

Dating at HBS

The business school experience is different for everyone. Some students come to HBS with partners, some bring their families, and some are in long distance relationships—while others are single and interested in exploring the dating scene... View Details

31 Jul 2023
News

Striving for Imperfection

me more about this case that you’re making for leaning into ambiguity and imperfection. Why is that a good solution for this moment in time? Charles Conn: Yeah, when most of us learn strategy, and many of us learned it from Michael... View Details

Keywords: Management of Companies and Enterprises; Management

20 Dec 2023
News

New School

In the early days of the pandemic in 2020, Curriculum Associates, a Massachusetts-based company that creates research-based print and online instructional and assessment tools, made the decision to make its products free to teachers and students who suddenly found... View Details

22 Oct 2019
Research & Ideas

Use Artificial Intelligence to Set Sales Targets That Motivate

advanced analytics that incorporate artificial intelligence (AI). “Chung has seen companies dramatically improve productivity after adopting advanced analytics to guide compensation.” In an ideal world, a company would use trial and error to set the best sales targets... View Details

Keywords: by Michael Blanding

26 Jun 2012
First Look

First Look: June 26

interdisciplinary, with economists and business historians joining together to confront theory with empirical evidence. Publisher's Link: http://www.routledge.com/books/details/9780415532716/ Working PapersNo Margin, No Mission? A Field View Details

Keywords: Sean Silverthorne

04 Feb 2002
Research & Ideas

How a Juicy Brand Came Back to Life

Even now, mere mention of Quaker Oats' acquisition of Snapple causes veteran dealmakers to shudder. For good reason. In 1993, Quaker paid $1.7 billion for the Snapple brand, outbidding Coca-Cola, among other interested parties. In 1997,... View Details

Keywords: by John Deighton; Food & Beverage

11 Jul 2019
Sharpening Your Skills

Deconstructing 'Customer Experience'

when you don’t. A Good Place to Start Terror at the TajUnder terrorist attack, employees of the Taj Mahal Palace and Tower bravely stayed at their posts to help guests. A multimedia case study looks at the hotel's customer-centered... View Details

Keywords: by Sean Silverthorne; Retail; Service

28 Jun 2022
Book

The Moral Enterprise: How Two Companies Profit with Purpose

How can government and business work together in this fractious political moment, when finding solutions to pressing problems like inequality and climate change are more urgent than ever? Rebecca Henderson, Harvard University’s John and Natty McArthur University... View Details

Keywords: by Avery Forman

Publications