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  • 08 May 2015
  • News

Adopting a common language can strengthen global companies

can help all employees work together more effectively, including building awareness of the emotional dynamics involved in cross-language business communications; creating safe environments for language practice; and reinforcing an... View Details
  • 01 Feb 2002
  • News

HBS Press Books in Brief

The authors draw lessons from the experience of financial intermediaries and illustrate these lessons through a variety of fascinating case studies. In Primal Leadership: Realizing the Power of Emotional Intelligence, by Daniel Goleman,... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services
  • 24 Apr 2014
  • News

A passion for the sea doubles the percent of ocean set aside for conservation

population will expand by 150 percent. Recently, the Bertarelli Foundation also established a reserve around Belize's Turneffe Atoll. It is the world’s second-largest coral reef with more than 500 species of fish. “To be successful, you have to be personally engaged,”... View Details
  • 01 Jun 2001
  • News

Reunions Offer Job Search, Career Assistance

emotional components. “This pep talk portion of the presentation can be particularly useful for those in a time of transition,” says Gardella. “Bob gave us a chance to share personal experiences,” notes 5th Reunion attendee Thierry R.... View Details
Keywords: Rogelio Fussa; Professional Services
  • 01 Feb 2000
  • News

Staying Afloat

Enter Robert Pollan (MBA '88), then thirty years old, a man with a plan that became the blueprint for Szczecin's transformation. "It was a unique moment in history," said Pollan. "My parents were Polish; there were lots of emotional... View Details
  • 10 Aug 2015
  • News

Support for the Healers

by the Schwartz Center for Compassionate Health Care in Boston, Schwartz Rounds provide an opportunity for health caregivers to gather and reflect on the emotional aspects of their work. Point of Care provides organizational assistance... View Details
  • 24 Apr 2014
  • News

Improving the service experience requires excellence—but not in everything

Frei. “The number-one obstacle to excellence may be an emotional one.” Frei’s research demonstrates that a successful service model must be designed to allow all employees—not just the “heroes”— to deliver excellence as a matter of... View Details
  • 01 Mar 2004
  • News

Maasai Village

are sold in local markets. We learned that the women in the tribe do the bulk of the work — building their thatched roof mud huts, gathering all food and water, preparing all meals, and taking care of the children. In a sometimes View Details
Keywords: Hospitality
  • August 1978 (Revised April 1987)
  • Supplement

Assistant Professor Graham and Ms. Macomber (B)

Supplements the (A) case. View Details
Keywords: Conflict Management; Interpersonal Communication; Leadership Style; Emotions; Education Industry
Related
  • August 1978 (Revised December 1986)
  • Case

Assistant Professor Graham and Ms. Macomber (A)

By: C. R. Christensen
A student takes a position on a case which is in conflict with the other students' conclusions. The professor believes the student's answer is correct but does not indicate so in class. As a result, the student withdraws from further class participation. View Details
Keywords: Conflict Management; Interpersonal Communication; Leadership Style; Emotions; Education Industry
Related
  • 2025
  • Working Paper

Why Most Resist AI Companions

By: Julian De Freitas, Zeliha Oğuz-Uğuralp, Ahmet Kaan Uğuralp and Stefano Puntoni
AI companion applications—designed to serve as synthetic interaction partners—have recently become capable enough to reduce loneliness, a growing public health concern. However, behavioral research has yet to fully explain the barriers to adoption of such AI and... View Details
Keywords: Generative Ai; Chatbots; Artificial Intelligence; Algorithmic Aversion; Lonelines; Technology Adoption; AI and Machine Learning; Well-being; Emotions
Related
  • Article

Managing the Unknowable: The Effectiveness of Early-stage Investor Gut Feel in Entrepreneurial Investment Decisions

By: Laura Huang and Jone L. Pearce
Using an inductive theory-development study, a field experiment, and a longitudinal field test, we examine early-stage entrepreneurial investment decision making under conditions of extreme uncertainty. Building on existing literature on decision making and risk in... View Details
Keywords: Entrepreneurship; Venture Capital; Risk and Uncertainty; Decision Making; Emotions; Performance Effectiveness
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  • November 2007
  • Supplement

Differences at Work: Allie (C)

By: Sandra J. Sucher and Rachel Gordon
In Differences at Work: (C) HBS Case No. 9-408-056 Allie decides not to pursue a sexual harassment charge and instead remedies the situation by transferring to the marketing division in her company. She reflects on how powerless the situation made her feel and how it... View Details
Keywords: Emotions; Ethics; Working Conditions; Rank and Position; Power and Influence
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  • September 2007
  • Case

Nonverbal Communication: Distinguishing Truth and Lies

By: Michael A. Wheeler
This video-based coursework illuminates the importance--and difficulty--of judging whether people are trustworthy. Students can test their skills at assessing whether contestants in a high-stakes game show will cooperate or defect. View Details
Keywords: Nonverbal Communication; Competency and Skills; Moral Sensibility; Emotions; Trust
Related
  • 12 PM – 1 PM EST, 16 Feb 2017
  • Webinars: Trending@HBS

Grown and Flown: Parenting Through the High School Years

High school is a time of dynamic growth for kids who enter in 9th grade with one foot still in childhood and graduate four years later, well on their way to adulthood. But teens are not the only ones in a family who are changing. Adults, too, must learn to adapt to the... View Details
  • 01 Oct 2000
  • News

Rationale for Non-Rationality: Why We Make Bad Choices

into the conscious part of the brain, affecting its operation -- a phenomenon familiarly known as the "fight-or-flight" response. While this reaction is invaluable in the face of physical threat, Jensen noted, "it is also generated by the threat of View Details
Keywords: Laura Singleton (MBA '88)
  • 01 Dec 2017
  • News

The Future of VR is Animated Bunnies

experience—downloaded as an app to a VR headset—is more like a Choose Your Own A dventure book. Users’ decisions shape the storyline, while their interactions with the characters do something even more remarkable: create an emotional... View Details
Keywords: Janelle Nanos
  • 01 Oct 1996
  • News

An Atypical Case — Robin G. Berglund (MBA 1971)

soberly. "I think the best way I can help children is to work to improve the emotional health of their parents and families." "I think the best way I can help children is to work to improve the emotional... View Details
Keywords: Thomas Frick
  • Portrait Project

Jeanine Barnett

life of sweet surrender in which conflicting emotions can peacefully co-exist within me as I make my way forward. Drawing on fond memories of a Caribbean childhood filled with days on theatre stages and tennis courts, she challenges me to... View Details
  • Web

Admissions | MBA

yourself what it’s like to be cold called, participate in lively debates, and how this teaching style leads to emotional intelligence and lifelong application. Play Video duration: 32:08 Stay in Touch Join our mailing list for upcoming... View Details