Customer Focus and Relationships - Publications - Faculty & Research

11 Oct 2023
Blog Post

A Journey of Discovery, Teamwork, and Impact with FIELD Global Immersion

warmth were always felt and allowed people to be vulnerable. It's important to lead with kindness! 4. Relationship building at HBS never stops Until FIELD, most of our time at HBS was spent with our... View Details

Web

Cases & Teaching Notes - Institute For Strategy And Competitiveness

new relationships with payers, hospitals, and physicians to become more accountable for patient outcomes and total costs. The case describes new forms of... May 2018 HBS Case... View Details

13 Feb 2018
First Look

New Research and Ideas, February 13, 2018

on state power. The authors delve into questions about the relationship between states and markets, politics and economics, through examinations of key Enlightenment View Details

Keywords: Sean Silverthorne

05 Feb 2019
First Look

New Research and Ideas, February 5, 2019

integrating employers would provide a much-needed revenue stream, at the same time Appin and Sunbulli worry that doing so could destroy the user experience. Is formalizing employer relationships antithetical... View Details

Keywords: Dina Gerdeman

31 Jan 2022
News

Where Can Digital Transformation Take You? Insights from 1,700 Leaders

Keywords: Digital transformation

05 Dec 2016
Research & Ideas

How To Deceive Others With Truthful Statements (It's Called 'Paltering,' And It's Risky)

focus is on truthful statements, the other side might view what they’re doing as very different in a way that really hurts the relationship in the future. People should realize more fully the consequences of... View Details

Keywords: by Dina Gerdeman

09 Mar 2003
Research & Ideas

Education, Technology, and Business: What’s the Catch?

specifically matches these needs. He sees the ability to easily deliver customized content becoming a solid reality in the two decades. Investing In Technology Clearly, technology has many roles to play in education, said MacCormack.... View Details

Keywords: by Carla Tishler; Education

19 Aug 2021
Op-Ed

Don't Ignore Your Employees' Misery—TAKE Control

execution is paramount. Surveys should be short and focus on a few key points to encourage employee engagement. To promote the most candid dialogues, an organization should segment members by seniority View Details

Keywords: by Hise O. Gibson and MaShon Wilson

25 Feb 2015
Lessons from the Classroom

Scholars and Students Unpack the Digital Business Revolution

would be a hierarchical, top-down model like venture capital," he says. Companies like Kickstarter-a crowdfunding site that anyone can access and participate in—have changed that view. An additional course View Details

Keywords: by Julia Hanna; Education; Technology

28 Aug 2018
First Look

New Research and Ideas, August 28, 2018

childcare providers, so Kids & Company will have to grow in a more mature market, albeit one where Kids & Company’s leaders still see substantial opportunity. Company leaders also believe that the company’s “boutique” childcare centers, which maintain a strict... View Details

Keywords: Dina Gerdeman

Article

Spanning the Institutional Abyss: The Intergovernmental Network and the Governance of Foreign Direct Investment

By: Juan Alcacer and Paul Ingram

Global economic transactions such as foreign direct investment must extend over an institutional abyss between the jurisdiction, and therefore protection, of the states involved. Intergovernmental organizations (IGOs), whose members are states, represent an important... View Details

Keywords: Globalization; Market Transactions; Foreign Direct Investment; Government and Politics; Risk and Uncertainty; Networks; Culture; Complexity; Public Administration Industry

Citation

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27 Oct 2020
Research & Ideas

Can Being the ‘Token’ Give Women and Minorities a Competitive Edge?

effective on its own. Focus on situations and processes. Rather than train people to be less racist, companies should look for ways to remove bias from decision-making, he says. A recent study by Chang found... View Details

Keywords: by Danielle Kost

Web

Globalization and Emerging Markets - Course Catalog

HBS Course Catalog Globalization and Emerging Markets Course Number 1151 Associate Professor Reshmaan Hussam Spring; Q3Q4; 3.0 credits 27 Sessions Final Exam Career Focus Globalization View Details

20 Dec 2018
Blog Post

A Time For Opportunity In Food and Agriculture

noise and figuring out what consumers want and how we can pull that through the supply chain is challenging and really exciting.” How can MBAs launch their careers in this... View Details

16 Jul 2020
Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

consumers in the dining area. On average, restaurants spend 30 percent of their revenue on labor. With increasing focus on fair wages and legislated wage increases, restaurants may easily exceed that... View Details

Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage

01 Dec 2018
News

Alumni and Faculty Books for December 2018

the author’s debt to Belvedere College and the Jesuits as the great influence on his life philosophy and life choices. McEvoy also reflects on how Irish banks morphed from being View Details

07 Jun 2023
HBS Case

3 Ways to Gain a Competitive Advantage Now: Lessons from Amazon, Chipotle, and Facebook

the same customers. The Ordinary reduces costs. The no-frills cosmetic brand eschews the kind of product customization and coveted celebrity endorsements often seen in the industry, cutting research View Details

Keywords: by Michael Blanding

28 May 2019
News

Alumni and Faculty Books for June 2019

product launch platform that helps innovative products reach a community of millions―guides you through every step of the consumer product creation process. Connected Strategy: Building Continuous Customer View Details

29 Jun 2017
Research & Ideas

Why Uber Is Worth Saving and How To Do It

environment, and mend its sometimes-cantankerous relationship with its 1 million-plus drivers, who are independent contractors. Besides, Kanter says, the company needs to rethink whether it makes sense to... View Details

Keywords: by Dina Gerdeman; Transportation

11 Dec 2023
Blog Post

Building Iconic Brands and Brighter Futures: Interview with Glossier CEO, Kyle Leahy

consulting around working with management teams, partnering with C-Suite leaders on challenging strategic questions, financial analytics, customer strategy, and operations,” she recalled. “I also found that... View Details

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