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  • All HBS Web  (2,567)
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  • 23 Jun 2015
  • First Look

First Look: June 23, 2015

interpretation of sarcasm lead to greater creativity because they activate abstract thinking. Studies 1 and 2 found that both sarcasm expressers and recipients reported more conflict but also demonstrated enhanced creativity following a simulated sarcastic View Details
Keywords: Sean Silverthorne
  • 31 Jul 2015
  • Research & Ideas

The Faculty Reader: Who is Reading What This Summer?

Other Suns: The Epic Story of America's Great Migration and Beverly Daniel Tatum’s Why Are All the Black Kids Sitting Together in the Cafeteria?: And Other Conversations About Race. Wilkerson is an award-winning journalist. Tatum, a... View Details
Keywords: by Carmen Nobel; Information; Publishing
  • 23 Sep 2014
  • First Look

First Look: September 23

allows students to go deep into the question (qualitatively and quantitatively) and drive a detailed conversation about whether the result of Belk's flexible "edit" policy was a more or less effective implementation. Purchase... View Details
Keywords: Sean Silverthorne
  • 14 Jul 2008
  • Research & Ideas

HBS Cases: Reforming New Orleans Schools After Katrina

to have a rich conversation about whether this early-stage venture should shift its strategy dramatically to support all schools, not just charter schools. When we discussed the case in April, my 160 students were fully engaged in the... View Details
Keywords: by Sarah Jane Gilbert; Education
  • 27 Sep 2011
  • First Look

First Look: September 27

an honest, collective, and public conversation about their organization's alignment with espoused strategy and values. The research has identified a syndrome of six silent barriers to effectiveness and a dynamic theory of organizational... View Details
Keywords: Sean Silverthorne
  • 12 Feb 2001
  • Research & Ideas

John Irving’s Lessons for Business

as well as how to nurture creativity, both in individuals and in organizations. Amabile interviewed John Irving in 1986, when he agreed to share memories of his childhood as part of a research project Amabile was conducting on children and creativity. Their View Details
Keywords: by Mallory Stark & Martha Lagace
  • 06 Sep 2016
  • First Look

September 6, 2016

world as it is? Who are we? What can I live with? All five questions must be answered. According to the author, “Each question is an important voice in the centuries-long conversation about what counts as a sound decision regarding a hard... View Details
Keywords: Carmen Nobel
  • 05 Oct 2010
  • First Look

First Look: October 5, 2010

rated speakers more negatively, while in Study 3, listeners rated speakers who answered a similar question in a fluent manner more positively than speakers who answered the actual question, but disfluently (Study 3). These results add to the literatures on both Gricean... View Details
Keywords: Sean Silverthorne
  • 23 Jun 2003
  • Research & Ideas

Historically Speaking: A Roundtable at HBS

the time that as far as the Internet was concerned, the government was not involved. That observation intrigued me. Later, I listened to a conversation between two FIBS historians regarding the enclosure movement in England between the... View Details
Keywords: by Jim Aisner
  • 13 Aug 2020
  • Research & Ideas

6 Ways to Support COVID-Weary Employees

informal “water cooler” conversations could go a long way in promoting belonging. Concrete tips I have heard from interviews include scheduling five to 10 minutes before a formal meeting for casual conversation, asking each other silly... View Details
Keywords: by Dina Gerdeman
  • 13 Mar 2018
  • First Look

March 13, 2018

simultaneous goals: eliciting liking (“Your speech was good ”) and conveying status (“ for a woman”). Backhanded compliments are common, from delivering feedback in work settings to communicating in casual conversation and take several... View Details
Keywords: Sean Silverthorne
  • 25 Oct 2016
  • First Look

October 25, 2016

online communities segregate into separate conversations when contributing to contestable knowledge involving controversial, subjective, and unverifiable topics? We analyze the contributors of biased and slanted content in Wikipedia... View Details
Keywords: Sean Silverthorne
  • 16 Apr 2008
  • Lessons from the Classroom

Chris Christensen: Legend of the Classroom

him an encouraging note, sought him out for conversations before and after classes throughout the semester, and in Porter's words, instilled in him "an incredible desire to excel—to reach the kind of confidence and the standard"... View Details
Keywords: by Deborah Blagg; Education
  • 30 Oct 2018
  • First Look

New Research and Ideas, October 30, 2018

trade-offs between effectiveness and efficiency associated with the use of bots versus humans to create, nurture, and manage customer relationships. Second, they had to decide to what extent to anthropomorphize the chatbots. How human-like should they be? Was a View Details
Keywords: Dina Gerdeman
  • 10 Oct 2017
  • First Look

First Look at New Research and Ideas, October 10, 2017

groups across industries. The most common KPIs are closed deals and salesperson performance against quota, which, on average, firms measure monthly. But a closed deal is an outcome and lagging indicator. This article discusses how some firms deconstruct their sales... View Details
Keywords: Sean Silverthorne
  • 25 Jun 2014
  • Lessons from the Classroom

FIELD Trip: Conquering the Gap Between Knowing and Doing

supposed to go to Qingdao, China, to help with a chain of beauty salons. Conversations were difficult given language barriers, leading to difficulties understanding the scope of the business until students were just about to leave.... View Details
Keywords: by Michael Blanding; Education
  • 16 Aug 2024
  • In Practice

Election 2024: What's at Stake for Business and the Workplace?

conversation and division about previously taboo political subjects, but also growing animosity toward people with different views. Among those with strongly-held views about societal issues, 20 percent would not be willing to work with... View Details
Keywords: by Rachel Layne
  • 01 Apr 2015
  • Research & Ideas

The Slow, Steady Battle to Fix Cancer Care

the White House. They've had conversations with multiple officials at the Centers for Medicare and Medicaid Services (CMS). Most recently, Feeley sat down with US Secretary of Health and Human Services Sylvia Mathews Burwell—who published... View Details
Keywords: by Carmen Nobel; Health
  • 21 Jan 2014
  • First Look

First Look: January 21

TELUS Share Conversion Proposal On February 21, 2013, TELUS announced a proposal to convert the firm's non-voting shares into voting shares on a one-to-one basis, thereby eliminating the firm's dual class structure. Shareholders were... View Details
Keywords: Sean Silverthorne
  • 10 May 2011
  • First Look

First Look: May 10

3). These results add to the literatures on both Gricean conversational norms and goal-directed attention. We discuss the practical implications of our findings in the contexts of interpersonal communication and public debates. Read the... View Details
Keywords: Sean Silverthorne
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