Publications

1995
Chapter

The Role of Fairness Considerations and Relationships in a Judgment Perspective of Negotiation

By: M. H. Bazerman and M. A. Neale

Keywords: Fairness; Relationships; Negotiation; Conflict and Resolution

1995
Chapter

Regression to the Mean, Expectation Inflation, and the Winner's Curse in Organizational Contexts

By: J. R. Harrison and M. H. Bazerman

Keywords: Mathematical Methods; Conflict and Resolution; Competition; Organizational Structure

January 2003 (Revised April 2004)
Case

Cat is out of the Bag, The: KANA and the Layoff Gone Awry (A)

By: Leslie A. Perlow and David Ager

Vicki Amon-Higa, vice president of KANA, a publicly traded, midsize development company, was working with Bryan Kettle, KANA's CFO, to plan a layoff in which KANA would reduce the size of its workforce by nearly 40%. Despite the best of intentions, news of the layoff... View Details

Keywords: Crisis Management; Employees; Job Cuts and Outsourcing; Problems and Challenges; Business and Stakeholder Relations; Conflict Management

2000
Article

Reckoning with the Past: The Contrast between the Kenyan and South African Experiences

By: Caroline M. Elkins

Keywords: Truth-telling; War; Conflict and Resolution; History

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08 Jul 2015
What Do You Think?

Do Americans Work Too Much and Think About Work Too Little?

while maintaining productivity? Or is this even an issue? Do Americans work too much and think about work too little? What do you think? To Read More: Robin J. Ely and Irene Padavic, Work-Family View Details

Keywords: by James Heskett; Financial Services

September 1960 (Revised August 1995)
Case

Slade Co., The

Describes a conflict between the values and norms of a segment of an internal social system and those of management and the wider culture. View Details

Keywords: Organizational Culture; Conflict and Resolution

May 1992 (Revised January 2000)
Supplement

ABB: Accountability Times Two (B)

By: Robert L. Simons

Describes internal allocation conflicts in a complex global company structured as a matrix organization. ABB Switzerland has secured and will build an important power station project; however, internal market allocation policies dictate that this work be handled by ABB... View Details

Keywords: Multinational Firms and Management; Conflict Management; Complexity; Sweden; Switzerland

01 Jun 2002
News

Profile: The Invisible Hand - Robert Massie and God's Green Earth

been a couple of steps ahead — as an entrepreneur, that's the best you can hope for.” Indeed, Massie believes that today's headlines about lax corporate controls, conflicts of interest, and ethical... View Details

Keywords: Garry Emmons; management; ethics

2009
Article

Compelled to Help: Effects of Direct and Indirect Exchange on Perceived Obligation in Professional Networks

By: Roy Y.J. Chua, Billian Sullivan and Michael W. Morris

This research examines felt obligation to help others in employees' and managers' professional networks using a social exchange perspective. We hypothesize that obligation toward others would follow the norms of both direct and indirect reciprocity. Direct reciprocity... View Details

Keywords: Perspective; Conflict of Interests; Research; Surveys; Networks; Forecasting and Prediction; Social Issues

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2021
Book

Harvard Business Review Family Business Handbook: How to Build and Sustain a Successful, Enduring Enterprise

By: Josh Baron and Rob Lachenauer

Navigate the complex decisions and critical relationships necessary to create and sustain a healthy family business--and business family. Though "family business" may sound like it refers only to mom-and-pop shops, businesses owned by families are among the most... View Details

Keywords: Family Business; Entrepreneurship; Family and Family Relationships; Outcome or Result; Business Model; Conflict and Resolution; Organizational Culture

October 1996
Background Note

Building Effective One-on-One Work Relationships

By: Linda A. Hill

Addresses how to build effective one-on-one work relationships. Spells out the importance of analyzing your network and understanding on whom you are dependent. Also provides some criteria for assessing the quality of your relationships. Finally, it discusses how to... View Details

Keywords: Performance Effectiveness; Quality; Networks; Conflict and Resolution

11 Oct 2024
Research & Ideas

How AI Could Ease the Refugee Crisis and Bring New Talent to Businesses

can be painfully slow and difficult—and the decade-long surge of refugees and asylum seekers has left staff members scrambling to make timely placements, Paulson says. The war in Ukraine, coupled with... View Details

Keywords: by Ben Rand; Technology; Information Technology

April 2006 (Revised November 2021)
Case

Endesa Chile: Raising the Ralco Dam (A)

By: Kathleen L. McGinn, Paula J. Laschober and Dina Pradel

Endesa Chile, the largest electricity generation company in Chile, is building a major power plant on the Biobio River in Southern Chile. A historic conflict involving the indigenous people of the Biobio River, the Chilean government, and international conservation... View Details

Keywords: Buildings and Facilities; Energy Generation; Government and Politics; Negotiation; Business and Community Relations; Natural Environment; Conflict and Resolution; Social Issues; Corporate Social Responsibility and Impact; Environmental Sustainability; Energy Industry; Chile

Research Summary

War & Peace

By: Deepak Malhotra

A second stream of research looks at issues related to conflict resolution in the context of international and ethno-political conflict, and in particular, at the role of negotiation in ending armed conflicts. I launched a new course at HBS entitled "War & Peace:... View Details

23 Jul 2024
In Practice

The New Rules of Trade with China: Navigating Tariffs, Turmoil, and Opportunities

upending longstanding principles of free trade established when China joined the World Trade Organization in 2001. Today, multinational firms must adapt, both in terms of trade and doing business within China itself. In fact, some experts... View Details

Keywords: by Rachel Layne; Manufacturing; Retail; Fashion; Industrial Products; Consumer Products; Steel; Transportation; Telecommunications

06 Aug 2018
Research & Ideas

Supersmart Manufacturing Tools are Lowering Prices on TVs, Bulbs, and Solar Panels

commoditized. As consumers, we see this in the ever-decreasing retail selling price of flat panel TVs. The screen sizes get bigger, the resolution moves from HD to Ultra HD to 4K, and the prices keep... View Details

Keywords: by Sean Silverthorne; Manufacturing; Electronics

2011
Chapter

Explaining the Loss of Community: Competing Logics and Institutional Change in the U.S. Banking Industry

By: Christopher Marquis, Zhi Huang and Juan Almandoz

Keywords: Banks and Banking; Organizational Change and Adaptation; Conflict and Resolution; Banking Industry; United States

Article

The Radical Flank Effect and Cross-occupational Collaboration for Technology Development during a Power Shift

By: Emily Truelove and Katherine C. Kellogg

This 12-month ethnographic study of an early entrant into the U.S. car-sharing industry demonstrates that when an organization shifts its focus from developing radical new technology to incrementally improving this technology, the shift may spark an internal power... View Details

Keywords: Groups and Teams; Conflict and Resolution; Power and Influence; Perception; Behavior; Collaborative Innovation and Invention