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- All HBS Web (2,184)
- Faculty Publications (330)
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- 26 Jul 2022
- Research & Ideas
Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews
There’s a saying in hospitality: The customer is always right. In fact, customers might be more influential than ever, according to a study of online restaurant reviews. Yelp, the website where consumers share their service experiences,... View Details
- 17 Dec 2013
- First Look
First Look: December 17
Japan. An entire system of governance was blown away. In 1911, an imperial tradition of more than 2,000 years ended. After the subsequent disasters of world war and Maoist utopianism, China was an... View Details
Keywords: Carmen Nobel
- 02 Aug 2016
- First Look
August 2, 2016
same behaviors described as “random behaviors.” Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51401 Financial Regulation in a Quantitative Model of the Modern Banking System By: Begenau, Juliane, View Details
Keywords: Sean Silverthorne
- 17 Mar 2009
- First Look
First Look: March 17, 2009
Markets and Multinational Transfer Pricing Authors:Romana L. Autrey and Francesco Bova Abstract Gray markets arise when a manufacturer's products are sold outside of its authorized channels; for instance,... View Details
Keywords: Martha Lagace
- 06 Oct 2020
- Sharpening Your Skills
18 Tips Managers Can Use to Lead Through COVID's Rising Waters
should focus on providing real solutions to the crisis rather than hard-core selling, with the request that brands work to connect their products and services to the alleviation of crisis-related suffering... View Details
Keywords: by Sean Silverthorne
- 05 May 2008
- Research & Ideas
Connecting with Consumers Using Deep Metaphors
Think of famous brands you know: Hallmark cards and Coca-Cola soft drinks, for example. What do these products have in common for consumers? An emotional meaning that taps into thoughts and feelings View Details
- 13 Aug 2024
- Research & Ideas
Why Companies Shouldn't Delay Software Updates—Even After CrowdStrike's Flaw
The CrowdStrike tech security outage in July revealed the true interdependence—and fragility—of global computer systems. Following several high-profile data breaches, policymakers are calling on businesses to do more to fix code... View Details
- 29 Oct 2018
- Research & Ideas
Hunting for a Hot Job in High Tech? Try 'Digitization Economist'
and TripAdvisor contain hundreds of millions of consumer reviews; online marketplaces also rely on reputation systems to facilitate trust between strangers. Economists help companies View Details
- 12 Nov 2013
- First Look
First Look: November 12
GlaxoSmithKline: Sourcing Complex Professional Services Pharmaceutical company GlaxoSmithKline (GSK) uses an innovative new approach to procuring outside legal counsel: it replaces relationship-based selection View Details
Keywords: Sean Silverthorne
- 09 Jun 2008
- Lessons from the Classroom
Monetizing IP: The Executive’s Challenge
Model-Linker to the open source community to help the Linux community write software to connect Linux with Hewlett-Packard's RISC computer architecture. This strategy is similar to giving away the razor (the released code) to sell more... View Details
- 19 Feb 2013
- First Look
First Look: Feb. 19
the last decade, a variety of novel patent intermediaries have emerged. We discuss how several online platforms have started services for buying and selling patents but have failed to gain meaningful... View Details
Keywords: Sean Silverthorne
- 05 May 2009
- First Look
First Look: May 5, 2009
knowledge. Using a multi-method field study across two professional service firms to refine and test the proposed model, I also find that only the use of client-specific expertise (not the expertise of... View Details
Keywords: Martha Lagace
- 21 Feb 2005
- Op-Ed
Is Business Management a Profession?
particular law and medicine. Our criteria for calling an occupation a bona fide profession are as follows: a common body of knowledge resting on a well-developed, widely accepted theoretical base; a system... View Details
- 01 Nov 2022
- Research & Ideas
A Penny for Your Thoughts? For Big-Picture Ideas, the Right Pay Structure Matters
workers, key issues such as how employees are paid and how they view the scope of their jobs can be crucial to their willingness to contribute ideas that help the company thrive, says Susanna Gallani, assistant professor at Harvard... View Details
Keywords: by Scott Van Voorhis
- 02 Apr 2001
- Research & Ideas
Not All M&As Are Alike—and That Matters
acquisitions and geographic roll-ups consolidate businesses, they can be difficult to tell apart except on a case-by-case basis. However, they vary in some fundamental ways. For one thing, their strategic rationales differ. Roll-ups are... View Details
Keywords: by Joseph L. Bower
- 27 Jun 2019
- Research & Ideas
Rituals Strengthen Couples. Here’s Why They’re Good for Business, Too
Working Knowledge. Ailyn Pestana, junior designer and photo coordinator at Harvard Business School, created the charts above. Image: svetikd Related Reading Ignore This Advice... View Details
Keywords: by Dina Gerdeman
- 18 Jul 2022
- Research & Ideas
After the 'Crypto Crash,' What's Next for Digital Currencies?
systems for coordinating group decisions or managing event tickets. The long-run view is that there is real fundamental technological value here, and so what really matters for the market is whether we can... View Details
- 09 Dec 2019
- Research & Ideas
Identify Great Customers from Their First Purchase
on the first transaction, so they can extract even more information than what we are currently doing.” About the Author Kristen Senz is a writer and social media creator for Harvard Business School Working Knowledge. [Image: Julien Viry]... View Details
- 28 Aug 2012
- First Look
First Look: August 28
issues of econometric and scientific uncertainty. As a result, the basis for the broader legitimacy of the WTO is shifting from questions of representation that have long drawn attention to epistemic issues, especially concerning the... View Details
Keywords: Sean Silverthorne
- 04 Jan 2012
- First Look
First Look: January 4
the menu than a higher-ability menu setter. Nevertheless, the menu optimally offered by a higher-ability menu setter remains superior. This results in a negative relation between menu size and menu quality:... View Details
Keywords: Carmen Nobel