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Show Results For

  • All HBS Web  (4,808)
    • People  (16)
    • News  (1,599)
    • Research  (1,664)
    • Events  (29)
    • Multimedia  (68)
  • Faculty Publications  (1,139)
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  • 01 Jun 2005
  • News

Profiles from the Class of 2005

Photographs by Webb Chappell Now in its tenth year, the Bulletin’s annual student profiles have become something of a tradition. Faced each spring with a mountain of potential candidates, we puzzle our way... View Details
Keywords: Roger Thompson; Julia Hanna; James E. Aisner; Graduate profiles; Government; Transportation Equipment Manufacturing; Manufacturing
  • 09 Jun 2017
  • News

Curating the Cuisine of Southwest China

town in the center of the book-- and I gave it a little bit of history of how the place seemed very familiar to me, yet it seemed very different... View Details
  • May 2013
  • Article

Health Care's Service Fanatics: How the Cleveland Clinic Leaped to the Top of the Patient-satisfaction Surveys

By: James Merlino and Ananth Raman
The Cleveland Clinic has long had a reputation for medical excellence. But in 2009 the CEO acknowledged that patients did not think much of their experience there, and he decided to act. Since then the Clinic has leaped to the top tier of patient-satisfaction surveys,... View Details
Keywords: Health Care and Treatment; Customer Satisfaction; Health Industry; Cleveland
Citation
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Merlino, James, and Ananth Raman. "Health Care's Service Fanatics: How the Cleveland Clinic Leaped to the Top of the Patient-satisfaction Surveys." Harvard Business Review 91, no. 5 (May 2013): 108–116.
  • 24 Apr 2014
  • News

The power of storytelling can be a catalyst in advocating for the rights of women

prosperous, and more stable world, which is in everyone’s best interest.” A former ABC News producer who has also written for the New York Times and Financial Times, Lemmon is the author of the Newsweek March 2011 cover story “The Hillary... View Details
  • 01 Jun 2006
  • News

Profiles from the Class of 2006

where he worked on rebuilding subway tunnels at the World Trade Center disaster site. Intent on adding business management skills to his tech-nical tool kit, he applied to HBS. To his dismay, midway through his first year, the Army called... View Details
Keywords: Garry Emmons;Margie Kelley;Lewis I. Rice;Roger Thompson; Colleges, Universities, and Professional Schools; Educational Services
  • 01 Mar 2019
  • News

Action Plan: Fruit of the Vine

father’s that evolved into a hobby that turned into a business,” she says. “We not only wanted to be excellent stewards, we wanted to enhance its value.” As managing partner of Knudsen Vineyards, Knudsen... View Details
Keywords: Ryan Jones
  • 11 Jul 2016
  • HBS Case

Neurodiversity: The Benefits of Recruiting Employees with Cognitive Disabilities

time when many bemoan the lack of skilled workers. ASD is an umbrella term for several cognitive impairments, including Asperger syndrome. The United States Centers for Disease Control estimates one in 68... View Details
Keywords: by Roberta Holland; Technology
  • 07 Nov 2016
  • News

The Business of Saving Old Buildings

setting up a nonprofit foundation to do recycling of older buildings, and so I started the Architecture Heritage Foundation and was asked by the Boston Redevelopment Authority to come up with what they could do with the surplus wholesale... View Details
  • 21 Apr 2014
  • News

Spirit of philanthropy advances Executive Education

also extends to HBS, which received a $50 million gift to fund a new residential learning center for its Executive Education Program. Tata—recalling that his studies at the School’s Advanced Management Program were “the most important 13... View Details
  • 10 Apr 2008
  • News

The Sum of Our Own Greatness

students, faculty, and staff gathered in Murr Center gave the film an enthusiastic reception that bespoke a genuine respect for a large and vital part of the HBS community that seldom draws public... View Details
Keywords: Centennial; Business Schools & Computer & Management Training; Educational Services
  • 15 Aug 2022
  • Book

University of the Future: Finding the Next World Leaders in Higher Ed

Today the United States is considered the world leader in higher education. Yet the country could risk losing that top spot, particularly with China opening some of the most innovative educational centers... View Details
Keywords: by Dina Gerdeman; Education
  • 2007
  • Working Paper

Acting Globally but Thinking Locally? The Influence of Local Communities on Organizations

By: Christopher Marquis and Julie Battilana
We develop an institutional theory of how local communities continue to matter for organizations, and why community factors are particularly important in a global age. Since globalization has taken center stage in both practitioner and academic circles, research has... View Details
Keywords: Geographic Location; Local Range; Globalization; Organizational Change and Adaptation; Business and Community Relations; Power and Influence
Citation
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Marquis, Christopher, and Julie Battilana. "Acting Globally but Thinking Locally? The Influence of Local Communities on Organizations." Harvard Business School Working Paper, No. 08-034, November 2007.
  • 20 Oct 2003
  • Research & Ideas

Gaps in the Historical Record: Development of the Electronics Industry

Brookings Institution has published two excellent books, Targeting the Computer and Creating the Computer, which provide excellent brief reviews of the industry's story into... View Details
Keywords: by Alfred D. Chandler Jr.; Consumer Products
  • 01 Dec 1996
  • News

Intellectual Debate: The Business of Business

should be the firm's only motivation if social welfare is to be maximized - provoked a round of spirited discussion centered on the social role and responsibilities of... View Details
  • 16 Jun 2014
  • Research & Ideas

The Unfulfilled Promise of Educational Technology

Not only has technology entered nearly every area of our personal life, it's the rare industry that isn't computerized, networked, and advertised on Facebook. Except one: education. Outside of the occasional... View Details
Keywords: by Michael Blanding; Education
  • 25 May 2010
  • News

Commencement and the Winds of Change

Association — in Jerusalem. Is that the winds of change I hear blowing? Like Sir Ronald, Forsan too has a vision: “to establish the Y as an international center for reconciliation and ethical leadership.” I... View Details
Keywords: Garry Emmons; Finance
  • 2009
  • Article

Acting Globally but Thinking Locally? The Enduring Influence of Local Communities on Organizations

By: Christopher Marquis and Julie Battilana
We develop an institutionally oriented theory of how and why local communities continue to matter for organizations in a global age. Since globalization has taken center stage in both practitioner and academic circles, research has shifted away from understanding... View Details
Keywords: Globalized Firms and Management; Business and Community Relations; Local Range; Civil Society or Community; Power and Influence
Citation
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Marquis, Christopher, and Julie Battilana. "Acting Globally but Thinking Locally? The Enduring Influence of Local Communities on Organizations." Research in Organizational Behavior 29 (2009): 283–302.
  • 23 Mar 2009
  • News

The Myth of the Lone Star: Why One Top Performer May Not Shine as Brightly as You Hope

  • 11 Feb 2019
  • Research & Ideas

The Business of Saving the Planet

"The fact that the benefits of addressing the problem of climate change almost certainly outweigh the costs ... does not make concerted global action to address the problem easy." —Climate Change in 2018: Implications for Business If there is one positive... View Details
Keywords: by Sean Silverthorne; Energy; Green Technology
  • August 2018
  • Supplement

Garanti Payment Systems: Digital Transformation Strategy (B)

By: Shelle M. Santana and Esel Çekin
Supplements the (A) case. Işıl Akdemir Evlioğlu, executive vice president of marketing at Garanti Payment Systems (GPS), a subsidiary of Garanti Bank, is grappling with three questions. First, should GPS create its own mobile app for credit card customers or leverage... View Details
Keywords: Loyalty Programs; Campaign Management; Campaign Enrollment; Branding; Customer Acquisition; Regulations; Regulatory Changes; Bank; Retail Bank; Banking; Payment Systems; Installment; Mobile App; Call Center; Data Analytics; Digital; Technology; Banks and Banking; Business Subsidiaries; Mobile and Wireless Technology; Credit Cards; Brands and Branding; Governing Rules, Regulations, and Reforms; Decision Choices and Conditions; Digital Transformation
Citation
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Santana, Shelle M., and Esel Çekin. "Garanti Payment Systems: Digital Transformation Strategy (B)." Harvard Business School Supplement 519-015, August 2018.
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