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Show Results For
- All HBS Web
(837)
- People (1)
- News (178)
- Research (546)
- Events (3)
- Multimedia (3)
- Faculty Publications (388)
- September 1999 (Revised September 1999)
- Case
Convergys Corporation
By: Stephen P. Bradley and Kelley Porter
Focuses on the important issue of capturing the synergies between the two sides of the business, Information Management Group (IMG) and Customer Management Group (CMG). In addition, the case also addresses strategic issues from each of the individual businesses. For... View Details
- 08 Oct 2015
- Research & Ideas
Four Questions Fundraisers Must be Prepared to Answer
say no and turn down the opportunity to make a gift, said Stevenson, who also highlighted the rewards of philanthropy—namely, the satisfaction of “partnering with others to accomplish things that have a positive impact on the world around... View Details
Keywords: by Julia Hanna
- 02 May 2023
- Blog Post
Sustainability Career Advice from the Career & Professional Development Office
you have for students grappling with this choice? My first piece of advice is to work with a CPD career coach to gain clarity on your career and life criteria. What are the tasks that you want to be doing on a day-to-day basis that will bring you View Details
- 17 Sep 2001
- Research & Ideas
Let Customers Call the Shots
programs, your satisfaction with existing networks is not so low that you are crying for a revolution. The same is true of advertising: of course, we would prefer not to be bombarded by irrelevant messages, but on the other hand we have... View Details
Keywords: by Martha Lagace
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
of an organization," they continue. "How well a business is able to manage and implement the service delivery process has a direct effect on retention of existing clients, and can have a significant impact on acquiring new business. The result is that View Details
- 01 Oct 2001
- News
Q&A: Orin Smith
benefits to part-time workers. We have a consulting firm poll our workers every year to find out how they feel about the company, and they've told us that they've never seen such a positive response in an organization of this size — the degree of View Details
- 01 Sep 2007
- News
Riding It Out
last spring. But for Gisholt and Minard, the satisfaction of running a business continues to be worth it, despite the logistical complications that can arise around raising a family when long hours are more the norm than the exception.... View Details
- September 1990 (Revised April 1993)
- Case
R.J. Reynolds Tobacco Co.
By: William J. Bruns Jr.
Following the company's purchase as a part of a leveraged buyout, the new management team of R.J. Reynolds Tobacco Co. had to decide what to do about the build-up of excess inventory of its independent wholesale customers. The case introduces students to the problems... View Details
Keywords: Activity Based Costing and Management; Customer Satisfaction; Business or Company Management; Business Growth and Maturation; Consumer Products Industry
Bruns, William J., Jr. "R.J. Reynolds Tobacco Co." Harvard Business School Case 191-038, September 1990. (Revised April 1993.)
- May 1993
- Case
Alan Stein
By: Carl S. Sloane, Shoshana Zuboff and R.Keith Giarman
Deals with issues of adult and career development at mid-life. Describes the career and personal history of an adult male, choice points in his life, and how he made critical career and personal choices. Focuses in on his decision to "retire" from Goldman, Sachs at an... View Details
Keywords: Transition; Decision Choices and Conditions; Personal Development and Career; Retirement; Satisfaction
Sloane, Carl S., Shoshana Zuboff, and R.Keith Giarman. "Alan Stein." Harvard Business School Case 493-088, May 1993.
- 20 Dec 2018
- Cold Call Podcast
Using Fintech to Disrupt Eastern Bank from Within
- 01 Mar 2004
- News
Ron Shaich’s Café Society
satisfaction in the food industry. People love coming to Panera Bread — last week we served four million customers! They get what we’re doing. As I travel the country I find it amazing that people come up and thank me. It feels great... View Details
- 01 Oct 2002
- News
Faculty Research Symposium
organizational properties of each team, measuring factors such as leadership behaviors of nurse managers; adequacy of training, information, and equipment; team characteristics (stability, composition, quality of relationships, and performance outcomes); and individual... View Details
- January 2010 (Revised April 2010)
- Case
Credit Suisse Group: Managing Equity Research as a Business
By: Boris Groysberg, Paul M. Healy and Sarah Abbott
In 2003, in the midst of industry turmoil and company-specific challenges, Stefano Natella was named Global Head of Equity Research at Credit Suisse. Over a six-year period, Natella implemented and refined a new methodology for valuing equity research analysts, both... View Details
Keywords: Business Model; Change Management; Customer Satisfaction; Compensation and Benefits; Selection and Staffing; Balanced Scorecard; Organizational Change and Adaptation; Financial Services Industry
Groysberg, Boris, Paul M. Healy, and Sarah Abbott. "Credit Suisse Group: Managing Equity Research as a Business." Harvard Business School Case 410-073, January 2010. (Revised April 2010.)
- 26 May 2015
- Research & Ideas
Corporate Field Researchers Share Tricks of the Trade
Forming A Research Partnership Teresa Amabile discussed a comprehensive field study in which her research team collected confidential, personal work diaries from 238 white-collar employees at seven disparate companies. The key finding: When it comes to igniting... View Details
Keywords: by Carmen Nobel
- 08 Dec 2008
- Research & Ideas
Thinking Twice About Supply-Chain Layoffs
inventory to distribution centers. "I call these people supply-chain foot soldiers." Having items in storage areas but not on the selling floor didn't count at all in their evaluations, but it counts a lot in customer satisfaction and... View Details
- February 1996 (Revised November 1996)
- Case
Wainwright Industries (A): Beyond the Baldrige
By: Rosabeth M. Kanter and Norman Klein
Traces the growth of Wainwright, a small automotive supply company, focusing on its commitment to quality in 1981 and the evolution of its quality culture. Breakthrough programs that stress "trust and belief" in the workforce and commitment to customers result in... View Details
Keywords: Quality; Customer Satisfaction; Customer Relationship Management; Ethics; Business or Company Management; Standards; Machinery and Machining; Organizational Change and Adaptation; Organizational Culture; Auto Industry; Missouri
Kanter, Rosabeth M., and Norman Klein. "Wainwright Industries (A): Beyond the Baldrige." Harvard Business School Case 396-219, February 1996. (Revised November 1996.)
- 21 Feb 2007
- Op-Ed
What a U.N. Partnership with Big Business Could Accomplish
The Case For Corporate Support There are many reasons why far-sighted executives should be interested in supporting the concept of a World Development Corporation. The idea that corporate legitimacy stems from the satisfaction of... View Details
Keywords: by George C. Lodge & Craig Wilson
- 14 Sep 2021
- Blog Post
How to Support Your Employees’ Career Development
organization that teach strategy setting, leadership, and giving and receiving feedback. Key Takeaways Career development is an important factor in employee satisfaction and retention as well as organizational success. To do it well takes... View Details
Keywords: All Industries
- 01 Feb 2000
- News
Executives Convene to Discuss Consumer-Driven Health Care
employers. While 93 percent of senior executives surveyed indicated satisfaction with the health-care insurance options they offer their employees, 46 percent said they would be receptive to a defined contribution system - often because... View Details
- 14 Sep 2021
- Blog Post
How to Support Your Employees' Career Development
setting, leadership, and giving and receiving feedback. Key Takeaways Career development is an important factor in employee satisfaction and retention as well as organizational success. To do it well takes attentive managers willing and... View Details