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  • February 2021 (Revised April 2024)
  • Case

Shopify: The Conquest for Chinese E-Commerce

By: Jeffrey F. Rayport, Avani Patel, Samantha Lin and Ariel Yang
In mid-2020, Tobias Lütke, CEO of Shopify, faced a critical decision on how to time potential expansion into the China market. Over the prior 15 years, his Canadian software-as-a-service company had grown from a small e-commerce solutions provider to a full service... View Details
Keywords: Timing; Corporate Entrepreneurship; Service Operations; Business Model; Organizational Design; Change Management; Cross-Cultural and Cross-Border Issues; Global Strategy; Health Pandemics; Growth Management; Marketing Strategy; Digital Platforms; Alliances; Partners and Partnerships; Opportunities; Internet and the Web; E-commerce; United States; Canada; China
Related
  • July 1991 (Revised October 1995)
  • Case

KPMG Peat Marwick: The Shadow Partner

By: Robert G. Eccles Jr.
KPMG Peat Marwick executives needed to decide whether to fund full development of "The Shadow Partner," the name coined to describe a worldwide information network that would link all KPMG professionals to each other and to a wealth of data bases and information... View Details
Keywords: Information Management; Data and Data Sets; Knowledge Management; Knowledge Use and Leverage; Networks; Partners and Partnerships; Information Technology
Related
  • 29 May 2019
  • News

A Study of More Than 250 Platforms Reveals Why Most Fail

    When Technology Gets Ahead of Society

    New technologies can be unsettling for industry incumbents, regulators, and consumers, because norms and institutions for dealing with them don't yet exist. Interestingly, businesspeople in emerging economies face similar challenges: The rules are unclear and... View Details
    • March 2022
    • Article

    Carbon Footprinting and Pricing under Climate Concerns

    By: Marco Bertini, Stefan Buehler, Daniel Halbheer and Don Lehmann
    This article studies how organizations should design a product by choosing the carbon footprint and price in a market with climate concerns. The authors first show how the cost and demand effects of reducing the product carbon footprint determine the profit-maximizing... View Details
    Keywords: Carbon Footprint; Carbon Offsetting; Climate Impact; Net-zero Emissions; Pricing; Climate Change; Product Design; Price; Environmental Sustainability; Marketing
    Related
    • November 1999 (Revised July 2003)
    • Case

    Pre-Paid Legal Services, Inc.

    By: Paul M. Healy and Jacob Cohen
    Pre-Paid Legal Services' business model reveals two key issues--managing the sales force and sales growth and managing claims. Students analyze the economics of the business and consider how to measure firm performance, how to evaluate and reward the sales force, and... View Details
    Keywords: Financial Management; Financial Strategy; Salesforce Management; Marketing Strategy; Accrual Accounting; Business Cycles; Forecasting and Prediction; Insurance; Business Growth and Maturation; Insurance Industry
    Related

      Benjamin C. Esty

      Benjamin Esty is the Roy and Elizabeth Simmons Professor of Business Administration at Harvard Business School. Over the years, he has taught a variety of courses ranging from advanced corporate finance and project finance to competitive strategy and leadership. He... View Details

      Keywords: financial services; financial services; financial services; financial services; financial services; financial services; financial services

        Michael Beer

        MICHAEL BEER

        Mike Beer is the Cahners-Rabb Professor of Business Administration, Emeritus at the Harvard Business School and author Fit to Compete: Why Honest Conversations About Your Company’s... View Details

        • July 2007 (Revised March 2008)
        • Background Note

        Staging Two-Sided Platforms

        By: Thomas R. Eisenmann and Andrei Hagiu
        Firms that aspire to develop two-sided platforms face a formidable challenge. Prospective users on each side will not invest in the platform until they are confident there will be enough users on the other side. Traditional strategies for dealing with this... View Details
        Keywords: Business Model; Risk Management; Two-Sided Platforms; Supply Chain; Strategy; Retail Industry
        Related
        • 31 Oct 2007
        • HBS Case

        Climate Change Puts Heat on GMs

        What is the responsibility of business regarding social issues? And how does that jibe with maximizing profits? In "UBS and Climate Change—Warming Up to Global Action?" Associate Professor Felix Oberholzer-Gee and Professor Forest Reinhardt present the... View Details
        Keywords: by Julia Hanna; Energy; Utilities
        • Research Summary

        Research Thrust

        By: Rakesh Khurana
        I am trained in organizational sociology and my main areas of interest lie in macro-organizational theory and the dynamics of executive labor markets. To date, my research has focused on two themes. The first revolves around understanding the forces that govern the... View Details

          Asim I. Khwaja

          Asim Ijaz Khwaja is the Director of the Center for International Development and the Sumitomo-Foundation for Advanced Studies on International Development Professor of International Finance and Development at the Harvard Kennedy School, and co-founder of the View Details

          • 25 Jan 2008
          • Working Paper Summaries

          What Do Non-Governmental Organizations Do?

          Keywords: by Eric D. Werker & Faisal Z. Ahmed
          • October 2009 (Revised February 2010)
          • Case

          Merger of Equals: The Integration of Mellon Financial and The Bank of New York (A)

          By: Ryan D. Taliaferro, Clayton S. Rose and David Lane
          Less than a month after the close of the merger between The Bank of New York and Mellon Financial, managers at the two firms realized that plans for combining their asset servicing businesses—and realizing the $180 million of annual cost savings that they had promised... View Details
          Keywords: Mergers and Acquisitions; Asset Management; Financial Institutions; Risk Management; Integration; Information Technology; Financial Services Industry
          Related
          • December 1998 (Revised May 2000)
          • Case

          Lebenthal and Co., Inc.

          By: Thomas J. DeLong and Susan Harmeling
          Lebenthal and Co. has prospered in the bond business since 1924. Alexandra Lebenthal, granddaughter of the founders, has stepped up to lead the firm. She faces many challenges as the nature of the financial services business changes in dramatic ways. Can this firm... View Details
          Keywords: Transformation; Talent and Talent Management; Bonds; Leadership Development; Service Operations; Problems and Challenges; Competition; Financial Services Industry
          Related
          • 07 Jun 2023
          • Blog Post

          My One Case: MBA Class of 2023 Looks Back

          students discuss and debate potential solutions with fellow classmates, bringing their personal, cultural, and professional backgrounds to bear. While all cases help broaden the perspectives of future leaders, students find some to be... View Details
          • Career Coach

          Warren Radtke

          Warren (Kellogg '60) is a HBS Career and Professional Development Consultant and a Confidential Advisor to C-Suite Executives and Entrepreneurs. He has held executive positions in public and privately held companies as well as in the... View Details
          Keywords: Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All)
          • Article

          The Perils of Proactive Churn Prevention Using Plan Recommendations: Evidence from a Field Experiment

          By: Eva Ascarza, Raghuram Iyengar and Martin Schleicher
          Facing the issue of increasing customer churn, many service firms have begun recommending pricing plans to their customers. One reason behind this type of retention campaign is that customers who subscribe to a plan suitable for them should be less likely to churn... View Details
          Keywords: Churn/retention; Field Experiment; Pricing; Tariff/plan Choice; Targeting; Customer Relationship Management; Price; Performance Effectiveness
          Related
          • May 1983 (Revised November 1987)
          • Case

          Technical Data Corp.: Business Plan

          By: William A. Sahlman
          Contains materials extracted from a business plan developed by the company in 1980. The purpose of the business plan was to raise $100,000 to finance the commencement of operations. The firm intended to provide analytical services to bond market traders. The product... View Details
          Keywords: Business Plan
          Related
          • 06 Jan 2015
          • News

          Digital Business Models Should Have to Follow the Law, Too