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Show Results For
- All HBS Web
(925)
- People (3)
- News (326)
- Research (515)
- Multimedia (8)
- Faculty Publications (88)
- 26 Jan 2004
- Research & Ideas
What Developing-World Companies Teach Us About Innovation
themselves to understanding the needs of less-affluent customers and using this knowledge to devise creative solutions to customer problems. Employees of China's Haier, for example, discovered through visiting rural customers that they... View Details
- 29 May 2013
- Research & Ideas
Faculty Symposium Showcases Breadth of Research
Employee theft and fraud: $600 billion. "The costs to business and society are striking," she said. Gino, an associate professor and behavioral economist at HBS, studies ethical decision making and the psychology of moral... View Details
- 05 May 2003
- Research & Ideas
How Bank of America Turned Branches into Service-Development Laboratories
America's Innovation & Development Team quickly realized that it would be very difficult to conduct a diverse array of experiments within the confines of a traditionally designed bank branch. Experiments require frequent changes in practices and processes, which... View Details
- 01 Feb 1997
- News
Doing It Your Way
potential employees and investors as well as to customers." Your Inner Entrepreneur But if entrepreneurship is, as Professor Howard Stevenson defines it, truly "a way of managing" rather than a specific set of activities or personality... View Details
- 07 Sep 2021
- News
Alumni Perspective: The Morning After 9/11
By Rick Zedník (MBA 2002) “Good morning,” our professor, Frances Frei, greeted us at 8:40 a.m. on September 12, 2001. Slowly pacing at the front of the lecture hall, lip quivering, she followed those two words with twenty seconds of... View Details
- 21 May 2013
- First Look
First Look: May 21
Bonuses Increase Employee Satisfaction and Team Performance By: Anik, Lalin, Lara B. Aknin, Michael I. Norton, Elizabeth W. Dunn, and Jordi Quoidbach Abstract—In two field studies, we explore the impact of providing View Details
Keywords: Sean Silverthorne
- 11 Jul 2005
- Research & Ideas
The New International Style of Management
supported by management. Deshpandé's observation that in top international firms, "corporate culture trumps national culture," is in line with what other studies show. They indicate that as high-performing global companies... View Details
Keywords: by Garry Emmons
- 01 Jun 2005
- News
Do You Speak Business?
international firms, “corporate culture trumps national culture,” is in line with what other studies show. They indicate that as high-performing global companies implement transnational strategy and strive to achieve competitive... View Details
Keywords: Garry Emmons
- 12 Sep 2005
- Research & Ideas
The Broadband Explosion: Thinking About a Truly Interactive World
non-obvious, second-order effects—things we can't see clearly right now. The human tendency in trying to predict what will happen in the future is to extrapolate in a straight line from today. So we imagine doing more of what we do with... View Details
- 01 Mar 2004
- What Do You Think?
Are Customer Loyalty Initiatives Worth the Investment?
program, but on whether or not the program is providing significant value to the segment for which it is intended." A third line of thought concerned the impact of rising customer expectations on loyalty initiatives. As Wendy Jameson... View Details
Keywords: by James Heskett
- 09 Aug 2013
- Research & Ideas
Read All About It: Digital CEO Buys Traditional Media!
More than ever, newspapers need these organizational capabilities. It's still far too early, of course, to tell what the Washington Post will look like five years from now. But Bezos's experience on these three fronts may give it as good... View Details
- 09 Mar 2021
- News
Community Colleges as Engines of Economic Opportunity
college immediately following high school or who are adult learners. Because we are a large commuter institution with thousands of students coming to us from all over the state and because many students are working at the front View Details
Keywords: Jennifer Gillespie
- 30 Sep 2019
- Book
Book Excerpt: Why a Volume on Race, Work, and Leadership
superiority or inferiority of a given race (Gannon, 2016; Goodman, 2003; Kolbert, 2017), the color line persists as an enduring social issue in the United States. Over 150 years post-emancipation, the wealth gap between blacks and... View Details
- 01 Jun 2022
- News
Vision: Into the Breach
data, and pay for any loss of business you’ve had,” says Itskovich. Half of the startup’s 180 employees work in areas like security research and data science, while the rest handle traditional insurance activities such as underwriting and... View Details
Keywords: Alexander Gelfand
- 13 Jul 2022
- Book
Reimagining the Economy: What Would It Take to Put People First?
governance structures and norms in place, businesses could help put people, including their workers, and the planet back at their core. Through a series of essays, the book exposes the fault lines between democracy and capitalism and,... View Details
Keywords: by Avery Forman
- 02 Oct 2019
- What Do You Think?
What Grade Would You Give Walmart CEO Doug McMillon?
about the new guidelines for corporate responsibility. “Companies must always consider their shareholders,” he wrote. “Doing ‘politically correct’ things may or may not improve shareholder value. ‘Politically correct’ is a fine line and a... View Details
- 05 May 2009
- First Look
First Look: May 5, 2009
Psychology (forthcoming) Abstract This study examined the convergent and construct validity of ratings of individual creative contributions in a team context. A sample of 201 employees and supervisors, working on 26 team projects,... View Details
Keywords: Martha Lagace
- 01 Mar 2010
- News
Money Matters
favorably if they decided to visit his office to verify where he worked.” Nothing in their polished business plan prepared the partners for the reality they faced from Day One. In the Beginning The friendship that blossomed into a partnership that became iTrust dates... View Details
- 10 Aug 2015
- Research & Ideas
Why a Federal Rule on CEO Pay Disclosure May Get You In Trouble With Customers
consumers might react to the rule. A word-search analysis of the letters revealed that more than 25 percent mentioned the term "consumer," as in this line from one of the form letters on the SEC site: "Knowing which corporations heap... View Details
- 27 Feb 2013
- Research & Ideas
Sidetracked: Why Can’t We Stick to the Plan?
experience vividly once we were back home. As we went from one tiny, packed store to the next, we noticed that amid the traditional shops lining the souk's enchanted streets were other shops filled with fake designer handbags and knockoff... View Details