feedback - Publications - Faculty & Research

31 Jul 2007
First Look

First Look: July 31, 2007

designs. At higher frequency, managers use designs to search for high-performing operational choices. The two searches are coupled: organizational design molds the choice among operational alternatives, and performance feedback from... View Details

Keywords: Martha Lagace

06 May 2014
First Look

First Look: May 6

operations to ensure product was genuine and helped facilitate a continuous feedback loop between all players of the supply chain to deliver a high quality product to consumers. In light of strong demand, how should IdentiGEN proceed in... View Details

Keywords: Sean Silverthorne

02 May 2005
What Do You Think?

Where is Consumer Generated Marketing Taking Us?

trends? What do you think? Note: The term "consumer generated marketing" is derived from a term, "consumer-generated media," coined by Pete Blackshaw, chief marketing officer of Intelliseek, an Internet-based consumer View Details

Keywords: by James Heskett

01 Mar 2022
What Do You Think?

Is It Time for More Reverse Mentoring?

organization performance in his book Win From Within: Build Organizational Culture for Competitive Advantage. Your feedback to last month’s column: Is Concierge Management an Answer to the “Big Quit”? The general sense of the responses to... View Details

Keywords: by James Heskett

16 Oct 2006
Research & Ideas

Report from China: The New Entrepreneurs

are a number of "chicken and egg" processes, or feedback loops here. I learned a saying in Chinese: "You can catch big fish in murky water." That means that the big fish are hiding when the water is clear, or they have... View Details

Keywords: by Sean Silverthorne

18 Sep 2000
Research & Ideas

Getting It Done: Improving Nonprofit Performance

and sophisticated feedback procedures. Grossman points out that unlike their counterparts in the private sector, nonprofit chief executives devote from 30 percent to 60 percent of their time pursuing donations rather than meeting the... View Details

Keywords: by James E. Aisner

18 Jun 2014
Research & Ideas

Book Excerpt: ‘Collective Genius’

and contributed ideas and comments regardless of their role or level. Thus, not only did individuals receive feedback and guidance on their own work, but they were also able to see the work of others and understand how that work related... View Details

Keywords: by Linda Hill; Entertainment & Recreation

21 Apr 2020
Research & Ideas

7 Successful Battle Strategies to Beat COVID-19

project versus waiting for more extended periods when a blown deadline or budget can't be overcome quickly. This reduction in uncertainty and increase in rapid iterative feedback between teams, customers, and stakeholders is vital in... View Details

Keywords: by Euvin Naidoo

30 Nov 2016
Op-Ed

Where Could More Regulation Help Small Businesses? Online Lending.

more coordinated regulatory approach to oversight of financial services. Industry should be included and at the table to ensure that they have a consistent mechanism to provide feedback and advice on how any new regulation will hurt or... View Details

Keywords: by Karen Mills and Brayden McCarthy; Financial Services

23 Jul 2014
Lessons from the Classroom

Innovation Is Magic. Really

The initial idea was tested in a course called Leading Product Innovation in the executive education program and refined over the years. At this point, more than 1,000 executives participated and the feedback has been enthusiastic.... View Details

Keywords: by Dina Gerdeman; Consumer Products

05 Dec 2011
Research & Ideas

It’s Alive! Business Scholars Turn to Experimental Research

open to do field experiments," Larkin says. "I think it's a big, untapped way for companies to optimize not just their marketing but also how they design incentives, their employee feedback design, and also the different elements of... View Details

Keywords: by Carmen Nobel

01 Nov 2024
In Practice

Layoffs Surging in a Strong Economy? Advice for Navigating Uncertain Times

Change Your Organization in One Week ‘Intrinsic Joy’ Sparks Ideas Better than Cash Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: HBSWK View Details

Keywords: by Rachel Layne; Technology; Information Technology

04 Oct 2024
In Practice

Research-Based Advice for the Seasonally Overwhelmed and Schedule Challenged

Amanda Nerenberg; and Rachel Drapper, founder of Fairshare. You Might Also Like: How to Keep Employees Productive: Support Caregivers You’re More Than Your Job: 3 Tips for a Healthier Work-Life Balance Working Moms Are Mostly Thriving Again. Can We Finally Achieve... View Details

Keywords: by Rachel Layne

05 Feb 2013
First Look

First Look: Feb. 5

other growth episodes end in reversion to stagnation or collapse. We create an analytical model that is capable of generating both transitory and sustained episodes of accelerated growth. The new feature is a feedback loop from existing... View Details

Keywords: Sean Silverthorne

13 Mar 2019
Research & Ideas

Ignore This Advice at Your Own Peril

advice, 53 percent reported they ignored the feedback they received. Why are advisors so prickly about being disregarded? They can become dismayed after discovering they weren’t the only ones consulted for advice. And because these... View Details

Keywords: by Dina Gerdeman

12 Oct 1999
Research & Ideas

A Perfect Fit: Aligning Organization & Strategy

when they report their findings. Our research shows that their assessment of the organization is valid and insightful. Senior executives have observed that having employees provide the feedback motivated them and their top team more than... View Details

Keywords: by Judith A. Ross

05 Aug 2024
Research & Ideas

Watching for the Next Economic Downturn? Follow Corporate Debt

State of Finance? What the Rise of Far-Right Politics Says About the Economy in an Election Year Now Is the Time for Entrepreneurs to Play Offense Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Image... View Details

Keywords: by Rachel Layne

27 Jun 2024
Research & Ideas

Gen AI Marketing: How Some 'Gibberish' Code Can Give Products an Edge

Second Year Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image was created using Adobe Firefly, an artificial intelligence tool. View Details

Keywords: by Ben Rand; Technology

23 Jul 2024
Research & Ideas

Forgiving Medical Debt Won't Make Everyone Happier

Bundle’ of Health Insurance Cure Coverage Gaps and Spur Innovation? Can Insurance Technology Solve the Uninsured Driver Problem? Why Cutting Jobless Aid Isn't the Answer to Worker Shortages Feedback or ideas to share? Email the Working... View Details

Keywords: by Rachel Layne; Health

27 Sep 2010
Research & Ideas

Customer Experts Lose Influence When Teams are Pressured

"black box", knowing that the outcome will ultimately be evaluated but with little ongoing feedback to know how it's coming along. Team-level process change isn't just a leadership challenge. It is the responsibility of all members to... View Details

Keywords: by Sarah Jane Gilbert

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