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Show Results For
- All HBS Web
(741)
- People (1)
- News (220)
- Research (446)
- Events (1)
- Multimedia (5)
- Faculty Publications (117)
- 10 Jun 2014
- First Look
First Look: June 10
to 67.5% of standard. Customers who observed employees engaged in labor perceived greater effort, appreciated that effort, and valued the service more. Employees who observed customers felt more appreciated... View Details
Keywords: Sean Silverthorne
- 17 Jun 2014
- First Look
First Look: June 17
process, helping to train networking professionals to design, build, and manage more complex networks. Aware of just how much was riding on the success of the learning platform, Beliveau-Dunn needed to decide whether to invest heavily in... View Details
Keywords: Sean Silverthorne
- 28 Sep 2015
- Research & Ideas
Six Lessons from Mobile Money Ventures in Developing Countries
Telesom ZAAD initially made mobile money services free and managers focused on customer acquisition and training employees to effectively explain the service to prospective customers. In addition to gaining... View Details
- 12 Jan 2010
- First Look
First Look: Jan. 12
then used to communicate the common vision to all alliance employees and establish a governance process that keeps everyone focused on achieving the alliance's strategic objectives. Read an excerpt:... View Details
Keywords: Martha Lagace
- 01 Jun 2022
- News
June 2022 Alumni and Faculty Books
way—flexible work. But flexibility means a lot more than a day or two a week to “work from home”: 93 percent of your employees want more flexibility in when, not just where, they work. They want choice and they are leaving their roles to... View Details
- 30 Aug 2011
- First Look
First Look: August 30
lawsuit: training systems, selection systems, and a career posting center. By 2010, Sodexo, North America was continuing to gain traction on its diversity strategy, and a global diversity initiative for the group was underway. In... View Details
Keywords: Sean Silverthorne
- Web
Faculty & Advisors | MBA
founder of Parallel Domain, a “synthetic data generation platform for training and testing the world’s next generation AI.” Before founding Parallel Domain, he worked at Apple where he focused on autonomous systems and simulation... View Details
- 17 Jan 2017
- First Look
First Look at New Research: January 17
behavioral indicator of liking. We trained a natural language processing algorithm as a “follow-up question detector” that we applied to our speed-dating data (and can be applied to any text data to more deeply understand question-asking... View Details
Keywords: Sean Silverthorne
- 30 Nov 2017
- News
Happy Meals (Are Here Again)
demarcation. Now the workers are on the floor, delivering orders or helping customers with the new kiosks; Karavites has updated his employee training to include a focus on customer interaction. Average... View Details
- 10 Dec 2013
- First Look
First Look: December 10
from "real work." But when Google's people analytics team examined the value of managers, applying the same rigorous research methods the company uses in its operations, it proved the skeptics wrong. Mining data from employee... View Details
Keywords: Sean Silverthorne
- 14 Mar 2019
- News
The Merchant of Osaka
visits a noodle shop with an unnecessarily long wait, for example, she’ll reengineer the process in her mind: move the food there, put one employee here instead of two to reduce the line by half. “I’m pretty sure the owner would not... View Details
Keywords: Health, Social Assistance
- 20 Feb 2008
- First Look
First Look: February 20, 2008
http://www.hbs.edu/research/pdf/08-061.pdf Cases & Course MaterialsProntoWash: Washing the World's Cars to a Tango Beat Harvard Business School Case 108-037 ProntoWash management considers whether franchising and the Balanced Scorecard could be combined to help... View Details
Keywords: Martha Lagace
- 12 Jun 2019
- Research & Ideas
Investors Have More Than Money to Offer Entrepreneurs
first-time CEO, or other member of the C-suite. I’ve seen investors coach leaders on everything from how to lead their teams and handle challenging employees to how to run a great board meeting. I’ve also seen investors support and... View Details
Keywords: by Julia Austin
- 01 Sep 2009
- News
Over the Top
Pitchfork populism over the issue reached a crescendo last March when insurance conglomerate AIG, kept on life support with up to $183 billion in taxpayers’ cash, dished out bonuses totaling $165 million to 400 employees in the London... View Details
- 08 May 2018
- First Look
First Look at New Research and Ideas, May 8, 2018
shows how they addressed the formidable challenge of the internment of their employees in British camps during both WWI and WWII. We find that internment impacted business relationships in India well beyond its endpoint and that the WWI... View Details
Keywords: Sean Silverthorne
- 11 Dec 2023
- Blog Post
Building Iconic Brands and Brighter Futures: Interview with Glossier CEO, Kyle Leahy
joining Teach for America or law school, and then ultimately management consulting after college graduation. In consulting, Leahy had her first exposure to the retail industry, working primarily with clients in the retail banking and consumer sector. “I received really... View Details
Keywords: Consumer Products / Retail
- 20 Oct 2015
- First Look
October 20, 2015
immigrant appears to be better trained to work in these fields, but this is conditional on educational attainment of comparable quality to natives. The exception to this is that immigrants have a disproportionate impact among the very... View Details
Keywords: Sean Silverthorne
- 22 May 2012
- First Look
First Look: May 22
responsibility of business leaders increases. We also document that both sustainable development and employee training become a higher priority for companies and that corporate governance improves.... View Details
Keywords: Sean Silverthorne
- 12 Sep 2016
- Research & Ideas
What Brands Can Do to Monitor Factory Conditions of Suppliers
governments interested in improving conditions. “It suggests that development agencies looking to improve workplace conditions should be thinking not only about training workers at particular factories, but also [about how they] might... View Details
Keywords: by Michael Blanding
- 12 Apr 2011
- First Look
First Look: April 12
management practices. Using data for 58 countries, we show that after the adoption of mandatory sustainability reporting laws and regulations, the social responsibility of business leaders increases. We also document that both sustainable development and View Details
Keywords: Sean Silverthorne