Publications

March 2024
Supplement

Negotiating the Gift of Life (B)

By: Alex Chan

Describes a negotiation where lives are truly at stake, where key lessons on persuasion and the role that identity might play in a negotiation are on display through an effort by a frontline negotiator from OneLegacy, the US's largest organ procurement organization. As... View Details

Keywords: Economics; Negotiation; Communication; Diversity; Nonprofit Organizations; Emotions; Mission and Purpose; Health Industry

November–December 2019
Article

Head, Heart or Hands: How Do Employees Respond to a Radical Global Language Change Over Time?

By: Sebastian Reiche and Tsedal Neeley

To understand how recipients respond to radical change over time across cognitive, affective, and behavioral dimensions, we conducted a longitudinal study of a mandated language change at a Chilean subsidiary of a large U.S. multinational organization. The... View Details

Keywords: Language; Communication; Change; Employees; Attitudes; Emotions; Globalized Firms and Management

June 2010 (Revised September 2012)
Teaching Note

Patient Flow at Brigham and Women's Hospital (TN) (A) and (B)

By: Anita L. Tucker

Teaching Note for 608171 and 608172. View Details

Keywords: Business Processes; Change; Employees; Emotions; Health Care and Treatment; Health Industry

2009
Working Paper

A Decision-making Perspective to Negotiation: A Review of the Past and a Look into the Future

By: Chia-Jung Tsay and Max H. Bazerman

Through the decision-analytic approach to negotiations, the past quarter century has seen the development of a better dialog between the descriptive and the prescriptive, as well as a burgeoning interest in the field for both academics and practitioners. Researchers... View Details

Keywords: Decision Making; Ethics; Negotiation; Behavior; Cognition and Thinking; Emotions

Read Now

March 2011
Article

Meeting the Challenges of a Person-Centric Work Psychology

By: Teresa M. Amabile and Steven J. Kramer

In this article, the authors discuss person-centric work psychology, a paradigm developed by H. M. Weiss and D. E. Rupp regarding daily work life psychology. They cited three challenges of the paradigm such as the collection, and analysis of data, the certainty of the... View Details

Keywords: Employees; Social Psychology; Emotions; Perception; Motivation and Incentives

2006
Book

The Soul of a Doctor

By: Susan Pories, Sachin H. Jain and Gordon Harper

Collection of essays written by Harvard Medical School students focused on the experiencing of transitioning from clinician to student. Particular emphasis is given to the role of student as an "embedded critic," i.e. a practitioner knowledgeable about medicine, but... View Details

Keywords: Transition; Practice; Personal Development and Career; Education; Health Care and Treatment; Emotions

October 1975 (Revised June 1983)
Background Note

Understanding Communications in One-To-One Relationships

By: John J. Gabarro

Introduces the concepts of assumptions, perceptions and feelings, and applies these concepts to the problem of understanding the behavior that takes place between people in relationships. The note discusses a particular interaction that takes place between two men in a... View Details

Keywords: Interpersonal Communication; Emotions; Behavior; Attitudes; Perspective; Relationships

Educators

12 PM – 1 PM EDT, 23 Oct 2018
Webinars: Trending@HBS

Creating Mindful Leaders: How to Power Down, Power Up, and Power Forward

Join Joe Burton (PMD 75, 2000) for a fun and expert peek into mindfulness as the antidote to stress. Attendees will learn practical, actionable techniques to reduce stress, increase resilience, and improve their well-being and performance. View Details

Portrait Project

Martin Gonzalez

I used to believe that my purpose in this world was to conquer it. I planned to have a successful career in high tech and quickly become an expert in my field. But the year 2001 brought humility and perspective to my life in a series of very View Details

21 Jan 2015
Lessons from the Classroom

Managing the Family Business: Market Basket’s Lessons About Buyouts

out one or more major owners. It's a good stress test for a business. "It's an emotional process." Buyouts in family companies are not just about the money. Lots of emotions can surface in a... View Details

Keywords: Retail

19 Sep 2016
News

The Real Meaning of Love

and her death was avoidable. If she and her friends and her family had had any information about the warning signs of an abusive relationship and what the earliest phases look like, steps could have been taken to save her life. “One Love is focused on educating young... View Details

2016
Article

Vicarious Contagion Decreases Differentiation—and Comes with Costs

By: Ovul Sezer and Michael I. Norton

Baumeister et al. propose that individual differentiation is a crucial determinant of group success. We apply their model to processes lying in between the individual and the group—vicarious processes. We review literature in four domains—attitudes, emotions, moral... View Details

Keywords: Moral Sensibility; Behavior; Groups and Teams; Attitudes; Emotions

25 Feb 2020
News

Gotta Dance

by a sassy song (“Eyes Lips Face”) composed and recorded for the campaign. Over 3 million TikTok users (including many unsolicited celebrities) posted videos in response to the campaign, generating 4 billion views and counting. “Brands are looking to create a deeper... View Details

Keywords: Julia Hanna

Article

AI Companions Reduce Loneliness

By: Julian De Freitas, Zeliha Oğuz-Uğuralp, Ahmet K. Uğuralp and Stefano Puntoni

Chatbots are now able to engage in sophisticated conversations with consumers in the domain of relationships, providing a potential coping solution to widescale societal loneliness. Behavioral research provides little insight into whether these applications are... View Details

Keywords: AI and Machine Learning; Well-being; Emotions; Applications and Software

17 Jun 2013
Research & Ideas

Advertising Symbiosis: The Key to Viral Videos

at any time. Researchers collaborating with Teixeira then measured the participants' emotional responses with a combination of eye-tracking technology and facial expression analysis software. Click to watch. The data showed that evoking... View Details

Keywords: by Carmen Nobel; Advertising

July 2004 (Revised March 2006)
Background Note

Work and Job Search Related Stress

Explores the experience of work-related stress and examines various coping tactics. Pays particular attention to stress related to the job-search process. Teaching Purpose: To help students recognize sources of stress and develop more effective coping skills. View Details

Keywords: Job Search; Personal Development and Career; Emotions

February 1995
Case

James Cranfield

By: John J. Gabarro and Andrew P. Burtis

Describes the attitudes, feelings, and perceptions of the manager who will conduct the performance appraisal interview. A rewritten version of an earlier case. View Details

Keywords: Performance Evaluation; Attitudes; Perspective; Emotions

Educators