Publications

November 2003 (Revised August 2005)
Case

First Commonwealth Financial Corporation

First Commonwealth Financial Corp., a financial institution in central and southwestern Pennsylvania, implemented the Balanced Scorecard for describing and implementing its new customer-focused strategy. Its founder and chairman decided that the Balanced Scorecard also... View Details

Keywords: Balanced Scorecard; Corporate Strategy; Customers; Corporate Governance; Governing and Advisory Boards; Customer Relationship Management; Executive Compensation; Financial Services Industry; Banking Industry; Pennsylvania

Educators

April 1977
Article

Purchasing Power Gains on Debt: The Effect of Expected and Unexpected Inflation

Keywords: Borrowing and Debt; Inflation and Deflation

spring 1969
Article

Optimal Investigation Strategies with Imperfect Information

Keywords: Strategy; Information; Research

December 1987 (Revised May 1999)
Teaching Note

John Deere Component Works (A) and (B), Teaching Note

Teaching Note for (9-187-107) and (9-187-108). View Details

Keywords: Manufacturing Industry

fall 1975
Article

Investigation and the Significance of Cost Variances: Survey and Extensions

Keywords: Cost

January 1986 (Revised April 1988)
Case

Union Pacific, Introduction

Keywords: Rail Industry

fall 1973
Article

Statistical Sampling in Auditing with Auxiliary Information Estimators

Keywords: Mathematical Methods; Information

2003
Class Lecture

Building Strategy-Focused Organizations with the Balanced Scorecard

Keywords: Balanced Scorecard; Strategy

March 1989
Article

Connecting the Research-Teaching-Practice Triangle

Keywords: Research; Teaching; Practice

1988
Article

Relevance: Putting 'Management' Back into Management Accounting

Keywords: Management; Cost Accounting

12 Dec 2017
First Look

New Research and Ideas, December 12, 2017

Overall Cost Comparison of Gastrointestinal Endoscopic Procedures with Endoscopist- or Anesthesia-Supported Sedation by Activity-Based Costing Techniques By: Helmers, Richard A., James A. Dilling, Christopher R. Chaffee, Mark V. Larson,... View Details

Keywords: Sean Silverthorne

08 May 2007
First Look

First Look: May 8, 2007

S. Kaplan and Steven R. Anderson Periodical:Journal of Cost Management 21, no. 2 (March-April 2007): 5-15 Abstract Activity-based costing has enabled managers to see that not all revenue is good revenue and... View Details

Keywords: Martha Lagace

03 Nov 2015
First Look

November 3, 2015

Discretionary Task Ordering: Queue Management in Radiological Services By: Ibanez, Maria, Jonathan R. Clark, Robert S. Huckman, and Bradley R. Staats Abstract—A long line of research examines how best to... View Details

Keywords: Sean Silverthorne

01 Dec 2000
News

Books

The Strategy-Focused Organization by Robert S. Kaplan and David P. Norton (Harvard Business School Press) Following the success of their 1996... View Details

Keywords: Rogelio Fussa; Publishing Industries (except Internet); Information

February 2023
Supplement

Performance Management at Afreximbank (B)

By: Robert S. Kaplan, Siko Sikochi, Anna Ngarachu and Namrata Arora

Supplements the (A) case. Founded in October 1993, the Cairo-based African Export-Import Bank (Afreximbank) was a specialized continental financial institution designed to address the low level of intra-African trade, the decline in financial flows to Africa, the... View Details

Keywords: COVID-19 Pandemic; Performance Evaluation; Organizational Culture; Crisis Management; Banking Industry; Africa