by Quy-Toan Do - Publications - Faculty & Research

14 Jun 2023
Research & Ideas

Four Steps to Building the Psychological Safety That High-Performing Teams Need

the 1990s, she was initially concerned with work processes—but, as it turns out, successful work processes are driven by engaged workers. The employee experience is having a moment. “It used to be: How do we... View Details

Keywords: by Kara Baskin

10 Mar 2014
Research & Ideas

Counting Up the Effects of Sarbanes-Oxley

relentlessly attacked in the US" while those most affected by the act as implemented express "acquiescence or even mild praise." The paper, SOX after Ten Years: A Multidisciplinary Review, is scheduled to be published later... View Details

Keywords: by Julia Hanna; Accounting; Banking

06 Aug 2021
Book

Steve Jobs and the Rise of the Celebrity CEO

successively by John Sculley, who was kicked out in 1993, Michael Spindler, fired in 1996, and Gil Amelio, a member of the board who took over from Spindler and was fired five hundred days later, the company was failing. Without going... View Details

Keywords: by Dina Gerdeman

13 Feb 2012
Research & Ideas

The Case Against Racial Colorblindness

The problem is that most of us naturally do notice each other's racial differences, regardless of our employer's policy. “Very early on kids get the message that they are not supposed to acknowledge that they notice people's race—often... View Details

Keywords: by Carmen Nobel

14 Sep 2023
Research & Ideas

Working Moms Are Mostly Thriving Again. Can We Finally Achieve Gender Parity?

are less likely than women to say they’re doing so to accommodate their family’s needs.” McGinn says. This is especially true of high-wage-earning fathers who might feel hamstrung by the always-on workplace... View Details

Keywords: by Kara Baskin

17 Nov 2008
Research & Ideas

Decoding the Artful Sidestep

instead provide distraction by answering something they would rather have been asked. And what is more, oftentimes their listeners either do not notice the verbal sleight of hand or View Details

Keywords: by Martha Lagace

16 Nov 1999
Lessons from the Classroom

Leading Change and Organizational Renewal

manager to the corporate officer who might manage a portfolio of businesses. However, it is also appropriate for the functional manager who clearly is on a general management track. Tushman: Companies do gain View Details

Keywords: by Staff

07 Oct 2019
Sharpening Your Skills

How Companies Can Make Up with (Very) Unhappy Customers

JetBlue today is considered one of the top airlines in the world, and its customer ratings are as high as its airplanes. But not that long ago JetBlue was a prime business school example of a nightmare scenario displacing 130,000 passengers. The airline recovered—and... View Details

Keywords: by Sean Silverthorne; Retail; Air Transportation

15 Jun 2016
Research & Ideas

These VC Partners May Make Your Firm Less Innovative

You don’t know what you don’t know—and almost by definition new entrepreneurial ventures need a helping hand from established partners if they hope to succeed. “Startups suffer from what researchers call ‘liability of newness,’” says... View Details

Keywords: by Michael Blanding; Financial Services; Banking

10 Apr 2006
Research & Ideas

Lessons from the Browser Wars

diffused into the market. The debate was this: Did Microsoft win because its Internet Explorer was the technologically superior product to Netscape Navigator, or was Microsoft just more successful at the distribution end by convincing... View Details

Keywords: by Sara Grant; Computer; Consumer Products; Technology

19 Dec 2022
Research & Ideas

What Motivates People to Give Generously—and Why We Sometimes Don't

play a part in how much good people do in the world. Having looked under the hood, what’s your outlook on our capacity for giving, broadly speaking? “I often ask: How do people develop excuses not to give?... View Details

Keywords: by Jen McFarland Flint, HBS Alumni Bulletin

27 Feb 2017
Research & Ideas

Reputation is Vital to Survival in Turbulent Markets

Long Run Survival, the authors find that an organization’s reputation is a crucial factor for long-term success. Less well understood is the key role played by resilience—an organization’s ability to overcome unexpected shocks. The... View Details

Keywords: by Sean Silverthorne

22 Aug 2007
Research & Ideas

The Hedge Fund as Activist

performance, most investors have found it easier to vote "with their feet" by selling shares, rather than making formal complaints. Large shareholders, however, have stronger incentives to monitor management. The conventional... View Details

Keywords: by Robin Greenwood; Financial Services

18 Dec 2013
HBS Case

Lessons from the Lance Armstrong Cheating Scandal

Rose sees more of a lesson in the decisions made by his followers—fellow riders, medical staff, and training staff—to go along with Armstrong's deceptions. "How do you start to go down that slippery... View Details

Keywords: by Michael Blanding; Sports

09 Jan 2006
Research & Ideas

What Really Drives Your Strategy?

process; all these other elements have an impact as well. Q: What role do customers play? Bower: In the ordinary course of events, when managers of business units make proposals for investments, they are almost always driven View Details

Keywords: by Martha Lagace

03 Nov 2008
HBS Case

Economics of the Ethanol Business

this is an audacious one." MME completed construction of its plant in February 2005 and quickly ramped up production to 48 million gallons of ethanol annually. By the end of FY 2007, it had posted $23 million in profits but also had... View Details

Keywords: by Julia Hanna; Agriculture & Agribusiness; Energy

06 Oct 2023
Book

Yes, You Can Radically Change Your Organization in One Week

trust is like a Fabergé egg, and once you break it, you can never rebuild it. Not only is that not true, but you can rebuild it very quickly. We do it through running lots of experiments. Here, we want to have deep humility. We know we're... View Details

Keywords: by Kristen Senz

09 Jun 2021
Research & Ideas

How Tennis, Golf, and White Anxiety Block Racial Integration

distribution of residents by race. The results were clear: When given the opportunity to do so, White people preferred to design their environments in ways that maximized their exposure to other White people... View Details

Keywords: by Jay Fitzgerald

25 Jan 2010
Research & Ideas

A Macroeconomic View of the Current Economy

If they didn't understand it already, executives and corporate managers have learned one huge lesson over the past couple of years: macroeconomics matters. Interest rates. Exchange rates. Trade deficits. The Gross Domestic Product. Inflation. All of these can affect a... View Details